/ 220+ ACTUAL EXAM QUESTIONS AND ANSWERS
(A+ GUIDE SOLUTION) NEWEST 2025/2026
Terms in this set (234)
Projects A temporary activity that creates a unique result.
Initiatives with specific goals and start and end dates.
Develops a new product or service, reduce costs, add
technology, etc.
Operations Day-to-day activities in an organization. Continuous & ongoing.
Product Something created by a project.
Business Scenario An imagined or projected sequence of events that is
representative of a significant business need or problem &
enables vendors to understand the value to the customer
organization of a developed solution.
Business Scenarios have this information:
- Past events that are relevant
- Current key information
- Expected or desired outcomes
Business Strategy The activities, methods, tactics, etc. that will be employed to
meet the business's goals. Determined by senior
management in the organization to improve the value of the
company to its stakeholders.
Subject Matter Experts SMOs. A person who is an authority in a particular area or
project.
Program A group of related projects.
A group of initiatives (projects and programs) that a company
Portfolio
engages in to improve its operations.
,Charter The definition of a project according to stakeholders. Defines
how customer will determine if project met expectations.
Includes a beginning, work steps, and clear and defined end.
Business Case The justification for a project - Explains the business need.
Project Life Cycle Phases Defining, Planning Executing, Closing
Defining Where detailed planning occurs. Level of detail aligns with
complexity of project. Use Work Breakdown Structure to
identify outcomes needed.
Can require significant time for large projects.
Typically ends when baselines for scope, budget, and
schedule are approved by customer and/or sponsor and
project team.
Where most of the work is done.
Deliverables are completed. Progress is monitored and
actions taken as needed to stay on track.
May return to planning phase as needed if objectives can't be
Executing met, to modify budget, schedule, or scope.
Critical to be careful of scope creep—don't add functionality
without considering impact.
This phase is complete when all work activities and deliverables
are ready to be delivered to customer/sponsor.
,Closing When project outcomes are delivered to the customer
and/or sponsor.
Project Manager ties up loose ends:
- Reassign project resources back to company
- Document project results and lessons learned
- Close out procurement activities
- Verify completed project is transitioned to customer
SMART Goals Specific
Measurable
Achievable
Relevant
Time Based
Project Management The act of running a project and encompasses the use of
general management or specific project management
knowledge, skills, tools, and techniques to ensure that the
project meets its goals.
Aspects of project Stakeholder Relations
management Managing Interdependent Tasks
Managing Volatility
Communications
Schedule Development
Work Breakdown
PERT charts
Risk Management
The individual (often manager or executive) with
overall accountability for a project. Primarily
Project Sponsor
concerned with ensuring project delivers agreed upon
benefits.
The people who guide projects. Need 10 competencies:
Integration management - includes
processes/activities needed to identify, define, and
Project Manager coordinate various processes and project management
, activities.
Scope management - includes the processes that
ensure that all the work required is identified to
complete the project successfully.
Time management - includes the processes required to
manage the timely completion of the project. Cost
management - includes the processes involved in
planning, estimating, budgeting, managing, and
controlling costs so that the project can be completed
within the approved budget.
Quality management - includes processes/activities that
determine quality policies, objectives, and responsibilities.
Human resource management - includes the
processes that organize, manage, and lead the
project team.
Communication management - includes processes to
ensure timely and appropriate planning, creation,
distribution, management, control, and monitoring of
project information.
Risk management - includes the processes of conducting
risk management planning, identification, analysis,
response planning, and controlling risk on a project.
Procurement management - includes the processes
necessary to acquire products, services, or results needed
from outside the project team.
Stakeholder management - includes the processes required
to identify all people or organizations impacted by the
project, analyzing stakeholder expectations, and
developing appropriate strategies
for effectively engaging stakeholders in project decisions and
execution.