LOMA 335 CHAPTER 4 EXAM TEST BANK QUESTIONS WITH COMPLETE SOLUTIONS

LOMA 335 CHAPTER 4 EXAM TEST BANK QUESTIONS WITH COMPLETE SOLUTIONS Peer recognition program - Answer-coworkers recognize each other for exceptional behavior Theory X - Answer-unenlightened view that employees dislike work, shirk responsibility and are lazy Theory Y - Answer-the employees generally like work, seek responsibility , are creative, and are able to exercise self direction Employee engagement - Answer-an inidividual's involvement with satisfaction with an enthusiasm for the work he does Group - Answer-two or more individuals who come together to share a common identity or purpose Informal group - Answer-collection of people who come together primarily for social reasons such as friendship Formal group - Answer-collection of people who comes together for the purpose of doing productive work Role - Answer-socially determined way of behaving in a specific situation Role expectations - Answer-how others believe an individual should act in a given situation Role conflict - Answer-confronted by different role expectations Norms - Answer-general standards of conduct that dictate how people should have behave in a given situation Ostracism - Answer-any member who chooses not to follow group norms is threatened with this Conformity - Answer-when a group member ajusts her behavior to align it with the norms of the group, the memeber is expressing this Deviant workplace behavior - Answer-voluntary behavior that violates organization norms and there by threatens the well being of the organization or its members Cohesiveness - Answer-the tendency of group members to follow the group and resist outside influences Forming stage - Answer-members are unsure of the group's purpose, strucutre, and leadership Storming stage - Answer-conflict, members strive to identify a leader while simultaneously experiencing some ambivalence about their roles in the group Norming stage - Answer-establishes its identity and demonstrates cohesiveness Performing stage - Answer-executes all assigned tasks Adjourning stage - Answer-group disbands if not permanent Groupthink - Answer-the members of a group stress conformity and unanimity to the point where alternative courses of action are ignored Groupshift - Answer-change in decision risk between a group's decision and an individual decision that a member within the group would make