WGU C215 OPERATIONS MANAGEMENT
PRACTICE QUESTIONS (FREQUENTLY TESTED)
ACCURATE SOLUTIONS
1. Which definition used for quality evaluates how well a product performs its
intended function?
a. Support services
b. Fitness for use
c. Value for price paid
d. Psychological criteria
2. Which total quality management (TQM) process was developed to stress
, management’s responsibility for quality?
a. Fitness for use
b. 14 points for quality improvement
c. Product design quality
d. Statistical quality control charts
3. Which total quality management (TQM) process consists of 13 published standards and
guidelines?
a. ISO 9002
b. ISO 9001
c. ISO 1400
d. ISO 9000
4. A company manufactures shoes using a quality management system. The company needs
to put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular
defects. Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Control charts
c. Flowchart
d. Scatter diagram
5. Which quality control tool should be used to monitor the current status or end result of
a process?
a. Checklist
b. Scatter diagram
c. Flowchart
d. Control chart
6. Which group of keywords or phrases describes the critical role marketing plays in the total
quality management (TQM) process?
a. Baseline for managing quality process, investment in preventative costs,
budgeting
b. Review and recommend product changes, satisfy customer needs, open
communication
c. Reward employees, motivate staff performance, manage operations planned changes
d. Enhance competition, understand consumer preferences, maintain
communication with operations
7. What is the common theme in total quality management (TQM) across all functions in an
organization?
a. To ensure profit from product changes
b. To reward people rather than teams
PRACTICE QUESTIONS (FREQUENTLY TESTED)
ACCURATE SOLUTIONS
1. Which definition used for quality evaluates how well a product performs its
intended function?
a. Support services
b. Fitness for use
c. Value for price paid
d. Psychological criteria
2. Which total quality management (TQM) process was developed to stress
, management’s responsibility for quality?
a. Fitness for use
b. 14 points for quality improvement
c. Product design quality
d. Statistical quality control charts
3. Which total quality management (TQM) process consists of 13 published standards and
guidelines?
a. ISO 9002
b. ISO 9001
c. ISO 1400
d. ISO 9000
4. A company manufactures shoes using a quality management system. The company needs
to put a process in place to measure any defects. The company would like to measure the
number of defects and observe the number of occurrences to isolate the particular
defects. Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Control charts
c. Flowchart
d. Scatter diagram
5. Which quality control tool should be used to monitor the current status or end result of
a process?
a. Checklist
b. Scatter diagram
c. Flowchart
d. Control chart
6. Which group of keywords or phrases describes the critical role marketing plays in the total
quality management (TQM) process?
a. Baseline for managing quality process, investment in preventative costs,
budgeting
b. Review and recommend product changes, satisfy customer needs, open
communication
c. Reward employees, motivate staff performance, manage operations planned changes
d. Enhance competition, understand consumer preferences, maintain
communication with operations
7. What is the common theme in total quality management (TQM) across all functions in an
organization?
a. To ensure profit from product changes
b. To reward people rather than teams
