LOMA 335 MODULE 1 EXAM
QUESTIONS WITH ALL CORRECT
ANSWERS (GRADED A+)
Innovation Strategy - Answer-A growth strategy that successfully replaces the industry's
present model for value creation with a ground-breaking new model.
Knowledge Strategy - Answer-A growth strategy that focuses on developing and
exploiting knowledge that no one else has.
Customer Focus Strategy - Answer-A growth strategy that ensures quality of service.
Formal leadership - Answer-Ability to influence others to pursue official organizational
goals
Informal leadership - Answer-Ability to influence others to pursue other unofficial goals.
Emotional Intelligence - Answer-Refers to a person's ability to monitor and control
emotions and behavior in complex social settings.
Legitimate Power - Answer-Refers to power that occurs solely because of a person's
superior position over others.
Reward Power - Answer-Ability to grant rewards to those who comply with requests or
commands.
Coercive Power - Answer-Ability to give out punishment to those who disobey.
Expert Power - Answer-Power that derives from the skills or expertise that an individual
possesses.
Referent Power - Answer-Power that derives when others identify with a person who
has desirable resources or personal traits and comply solely on that basis.
Cognitive Biases - Answer-Biases in the human mind that lead to perceptual distortion,
inaccurate judgment, or illogical interpretation.
360 Review - Answer-Opinions about an employee's performance that are solicited from
several sources.
, Management by Objectives - Answer-A performance evaluation method in which the
employee and supervisor work together to set clear and attainable goals and develop a
plan for achieving those goals.
Intrinsic Motivation - Answer-A force that causes an individual to initiate an activity for its
own sake, because it is interesting and satisfying.
Extrinsic Motivation - Answer-A force that causes an individual to pursue an activity to
obtain an external goal.
Expectancy Theory - Answer-The strength of an individual's tendency to act in a certain
way depends on the strength of the individual's expectation that the act will be followed
by an attractive outcome.
Global-Setting Theory - Answer-Giving employees specific goals that are challenging,
yet attainable, along with feedback on their progress towards these goals, enhances
motivation.
Self-Determination Theory - Answer-Proposes that individuals prefer to feel like they are
in charge of their work rather than they do work to obtain goals imposed on them by
authority.
Cognitive Evaluation Theory - Answer-Providing extrinsic rewards for behavior that had
been previously intrinsically rewarded tends to decrease the overall level of motivation if
the rewards are seen as controlling or coercive.
Job rotation - Answer-Job assignment practice that consists of periodically shifting an
employee from one task to another with similar skill requirements.
Job enlargement - Answer-Creating a new single job by combining 2 or more
specialized tasks in a given work flow
Job enrichment - Answer-Increasing the degree to which a worker controls the planning,
execution and evaluation of the work.
Operations - Answer-The activities involved in producing goods and services.
Strategic Management - Answer-Process of providing overall long-term direction to the
company.
Functional Management - Answer-Process of providing planning and organizing within a
given area of specialization, along with ensuring that the units activities full support the
company's established strategic direction.
Operations Management - Answer-Process of carrying out the organization's day-to-day
activities, emphasizing the management functions of directing and controlling.
QUESTIONS WITH ALL CORRECT
ANSWERS (GRADED A+)
Innovation Strategy - Answer-A growth strategy that successfully replaces the industry's
present model for value creation with a ground-breaking new model.
Knowledge Strategy - Answer-A growth strategy that focuses on developing and
exploiting knowledge that no one else has.
Customer Focus Strategy - Answer-A growth strategy that ensures quality of service.
Formal leadership - Answer-Ability to influence others to pursue official organizational
goals
Informal leadership - Answer-Ability to influence others to pursue other unofficial goals.
Emotional Intelligence - Answer-Refers to a person's ability to monitor and control
emotions and behavior in complex social settings.
Legitimate Power - Answer-Refers to power that occurs solely because of a person's
superior position over others.
Reward Power - Answer-Ability to grant rewards to those who comply with requests or
commands.
Coercive Power - Answer-Ability to give out punishment to those who disobey.
Expert Power - Answer-Power that derives from the skills or expertise that an individual
possesses.
Referent Power - Answer-Power that derives when others identify with a person who
has desirable resources or personal traits and comply solely on that basis.
Cognitive Biases - Answer-Biases in the human mind that lead to perceptual distortion,
inaccurate judgment, or illogical interpretation.
360 Review - Answer-Opinions about an employee's performance that are solicited from
several sources.
, Management by Objectives - Answer-A performance evaluation method in which the
employee and supervisor work together to set clear and attainable goals and develop a
plan for achieving those goals.
Intrinsic Motivation - Answer-A force that causes an individual to initiate an activity for its
own sake, because it is interesting and satisfying.
Extrinsic Motivation - Answer-A force that causes an individual to pursue an activity to
obtain an external goal.
Expectancy Theory - Answer-The strength of an individual's tendency to act in a certain
way depends on the strength of the individual's expectation that the act will be followed
by an attractive outcome.
Global-Setting Theory - Answer-Giving employees specific goals that are challenging,
yet attainable, along with feedback on their progress towards these goals, enhances
motivation.
Self-Determination Theory - Answer-Proposes that individuals prefer to feel like they are
in charge of their work rather than they do work to obtain goals imposed on them by
authority.
Cognitive Evaluation Theory - Answer-Providing extrinsic rewards for behavior that had
been previously intrinsically rewarded tends to decrease the overall level of motivation if
the rewards are seen as controlling or coercive.
Job rotation - Answer-Job assignment practice that consists of periodically shifting an
employee from one task to another with similar skill requirements.
Job enlargement - Answer-Creating a new single job by combining 2 or more
specialized tasks in a given work flow
Job enrichment - Answer-Increasing the degree to which a worker controls the planning,
execution and evaluation of the work.
Operations - Answer-The activities involved in producing goods and services.
Strategic Management - Answer-Process of providing overall long-term direction to the
company.
Functional Management - Answer-Process of providing planning and organizing within a
given area of specialization, along with ensuring that the units activities full support the
company's established strategic direction.
Operations Management - Answer-Process of carrying out the organization's day-to-day
activities, emphasizing the management functions of directing and controlling.
