HED Final Exam Questions and Answers
What might happen if a patient witnesses unprofessional behavior by a health care worker?
-The patient might lack confidence in the provider's ability and commitment to provide quality patient
care.
-The patient might assume that the other people who work there are also unprofessional.
-The patient might not recommend the provider to family members, friends, or other people.
-All of the above - Answer--All of the above
Which of the following could cause distractions at work?
-Selling things
-Planning social gatherings
-Spreading gossip
,-Visiting social networking sites
-All of the above - Answer-all of the above
It takes a long time to develop a professional reputation and an even longer time to lose it.
-True
-False - Answer-False
Refusal to complete a task as assigned may be construed as:
-insubordination.
-impairment.
-constructive criticism.
-rational behavior.
-None of the above - Answer-insubordination
What is consensus?
-Polite behavior, gestures, and remarks
,-Differences, dissimilarities, variations
-A tendency to include everyone
-Reaching a decision that all members agree to
support
-None of the above - Answer-Reaching a decision that all members agree to support
Why are courtesy, etiquette, and manners important at work?
-Employers are concerned about the decline of polite behavior in society.
-People must work together, often under stressful conditions, to meet customer needs.
-These behaviors help form and maintain effective working relationships.
-Failure to demonstrate these behaviors can lead to interpersonal conflicts.
-All of the above - Answer-all of the above
Which of the following are good ways to represent your employer?
-Support your organization's corporate mission and values
, -Represent your employer in community service projects
-Read your employer's newsletters and keep up with the latest news and events
-All of the above - Answer-all of the above
Bias can impact diagnosis and treatment, lead to health disparities, and result in unfair and
inappropriate care.
-true
-false - Answer-true
If your work group, department, or organization has a special event after hours, the standards that
govern acceptable behavior at work apply during those events, too.
-true
-false - Answer-true
Things of great worth and importance to a person are his or her personal values.
-true
-false - Answer-true
Which of the following affect your professional image?
What might happen if a patient witnesses unprofessional behavior by a health care worker?
-The patient might lack confidence in the provider's ability and commitment to provide quality patient
care.
-The patient might assume that the other people who work there are also unprofessional.
-The patient might not recommend the provider to family members, friends, or other people.
-All of the above - Answer--All of the above
Which of the following could cause distractions at work?
-Selling things
-Planning social gatherings
-Spreading gossip
,-Visiting social networking sites
-All of the above - Answer-all of the above
It takes a long time to develop a professional reputation and an even longer time to lose it.
-True
-False - Answer-False
Refusal to complete a task as assigned may be construed as:
-insubordination.
-impairment.
-constructive criticism.
-rational behavior.
-None of the above - Answer-insubordination
What is consensus?
-Polite behavior, gestures, and remarks
,-Differences, dissimilarities, variations
-A tendency to include everyone
-Reaching a decision that all members agree to
support
-None of the above - Answer-Reaching a decision that all members agree to support
Why are courtesy, etiquette, and manners important at work?
-Employers are concerned about the decline of polite behavior in society.
-People must work together, often under stressful conditions, to meet customer needs.
-These behaviors help form and maintain effective working relationships.
-Failure to demonstrate these behaviors can lead to interpersonal conflicts.
-All of the above - Answer-all of the above
Which of the following are good ways to represent your employer?
-Support your organization's corporate mission and values
, -Represent your employer in community service projects
-Read your employer's newsletters and keep up with the latest news and events
-All of the above - Answer-all of the above
Bias can impact diagnosis and treatment, lead to health disparities, and result in unfair and
inappropriate care.
-true
-false - Answer-true
If your work group, department, or organization has a special event after hours, the standards that
govern acceptable behavior at work apply during those events, too.
-true
-false - Answer-true
Things of great worth and importance to a person are his or her personal values.
-true
-false - Answer-true
Which of the following affect your professional image?
