What is the goal of managed care system? - Correct Answers To control coast
Which category in the instruction's organizational chart best describes line officer's position? - Correct
Answers Employees
What is the most important factor in being a security supervisor? - Correct Answers Honesty and
Integrity
Who makes most of the critical security decisions in the organization? - Correct Answers Security
Supervisor
What are the two distinct sides of a supervisor's work? - Correct Answers Personnel and tasks
Which of this is not a task assigned for the Supervisor? - Correct Answers Budget
What is the single secret to keeping employees content? - Correct Answers Take care of the little things
Which of these is one of the most important activities that managment has in dealing with security
employees? - Correct Answers Communication
Which of the following is one of the benefits of recognizing employees? - Correct Answers Promotes
teamwork and appreciation
Which of the following principles is not consistant with progressive discipline? - Correct Answers
Punitive action
, When administering progressive discipline a supervisor must do what? - Correct Answers Is not
permitted to repeat steps
Which of the following describes the two basic categories of authority? - Correct Answers Formal and
Informal
The chain of command is often described by which term? - Correct Answers Unbroken line of authority
Teh security profession has a tendency toward which style of management? - Correct Answers
Authoritarian
Which of the following is not a trait of a successful supervisor? - Correct Answers Span and control
What is the difference between managers and leaders? - Correct Answers Leaders do the right thing
According to this chapter, how many basic funtions are there of effective leadership? - Correct Answers
Eight
Which type of leader motivates others by using inspirational approaches? - Correct Answers
Informational leader
Which of the following best defines delegation as described in this chapter? - Correct Answers A way to
multiply effectiveness through others
Which of the following describes a complaint? - Correct Answers Statement of unhappiness
Which of the following is not a stress factor? - Correct Answers Desire to help people
How often should the employee hand book be updated? - Correct Answers Every year
Which of the following is not a result of dissatisfaction? - Correct Answers Fair treatment