FFM - Maintaining Compliance Test with
Complete Solutions 2025
Agents and brokers who participate in the Marketplace must: - Compliance Summary -
ANSWER Provide consumers with correct information
Refrain from marketing or conduct that is misleading
Obtain consent and document receipt of consent
Document that eligibility application information has been reviewed by and confirmed
to be accurate by the consumer
Protect PII
Comply with Federal & State Laws and Regulations
consent documentation must include: - ANSWER The date consent was given.
The name of the consumer or their authorized representative.
The name of the agent, broker, web-broker, or agency being granted consent.
A description of the scope, purpose, and duration of the consent provided by the
individual.
The process by which the individual may rescind such consent.
CAN BE RECORDED BY PHONE CALL
Documenting Consumer Review of Eligibility Application - ANSWER assisting agent,
broker, or web-broker and would require the consumer or their authorized
representative to take an action, such as providing a signature or a recorded verbal
, confirmation, that produces a record that can be maintained by the agent, broker, or
web-broker.
By not entering an ___ when the consumer has one you put them at risk of losing
coverage or financial assistance and yourself at risk of losing commissions. - ANSWER
Social Security Number
What is PII - ANSWER Personally Identifiable Information that can be used to distinguish
or trace an individual's identity, either alone or when combined with other information
that is linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking
coverage? - ANSWER If applicants' eligibility for help with paying for coverage is reliant
on tax filers' tax returns and their SSN is relevant to verification of household income
and family size.
Agents and brokers must offer individuals and entities an opportunity to request
amendment, correction, substitution, or deletion of PII that is maintained and/or stored
by the agent or broker if such individual or entity believes that the PII is not... - ANSWER
Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for
George Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and this
is a good phone number to reach you. We are hoping to confirm some information for
your HealthCare.gov application. Please give us a call back when you can. Thanks!
Complete Solutions 2025
Agents and brokers who participate in the Marketplace must: - Compliance Summary -
ANSWER Provide consumers with correct information
Refrain from marketing or conduct that is misleading
Obtain consent and document receipt of consent
Document that eligibility application information has been reviewed by and confirmed
to be accurate by the consumer
Protect PII
Comply with Federal & State Laws and Regulations
consent documentation must include: - ANSWER The date consent was given.
The name of the consumer or their authorized representative.
The name of the agent, broker, web-broker, or agency being granted consent.
A description of the scope, purpose, and duration of the consent provided by the
individual.
The process by which the individual may rescind such consent.
CAN BE RECORDED BY PHONE CALL
Documenting Consumer Review of Eligibility Application - ANSWER assisting agent,
broker, or web-broker and would require the consumer or their authorized
representative to take an action, such as providing a signature or a recorded verbal
, confirmation, that produces a record that can be maintained by the agent, broker, or
web-broker.
By not entering an ___ when the consumer has one you put them at risk of losing
coverage or financial assistance and yourself at risk of losing commissions. - ANSWER
Social Security Number
What is PII - ANSWER Personally Identifiable Information that can be used to distinguish
or trace an individual's identity, either alone or when combined with other information
that is linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking
coverage? - ANSWER If applicants' eligibility for help with paying for coverage is reliant
on tax filers' tax returns and their SSN is relevant to verification of household income
and family size.
Agents and brokers must offer individuals and entities an opportunity to request
amendment, correction, substitution, or deletion of PII that is maintained and/or stored
by the agent or broker if such individual or entity believes that the PII is not... - ANSWER
Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for
George Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and this
is a good phone number to reach you. We are hoping to confirm some information for
your HealthCare.gov application. Please give us a call back when you can. Thanks!
