UCSD MGT 18 Final Exam Questions & Answers
Carmill model of the storming phase: - ANSWER -Finding truth in constructive
and deconstructive business models; the heard of the deconstructive cycle is when
people put their own goals and motives ahead of the team
Carmill's moment of truth for team leaders: - ANSWER -Watch for coalitions
forming, keep order, control the emotional aspects, stay focused on the issues not
the personalities or the subgroups
Carmill's strategies to avoid failure: - ANSWER -Going back to the storming
stage when/if the deconstructive phase appears (this shows that the storming stage
wasn't done well) or moving forward with a new task (can act like a reset button
for teams). Sometimes you must hit total failure to be able to move forward.
What is instrumental cohesion? - ANSWER -The most fragile form of cohesion
based on the desire to achieve expected extrinsic rewards like a bonus or a trophy.
What is transactional leadership? - ANSWER -When people unite purely for
extrinsic objectives, leading to instrumental cohesion
What is emotional cohesion? - ANSWER -A type of cohesion that relies on the
emotional reward experienced by accomplishing intrinsic rewards together, such as
bonding and achieving
What is transforming leadership? - ANSWER -Unites around extrinsic and
intrinsic objectives to lead to emotional cohesion
What is structural cohesion? - ANSWER -The most powerful type of cohesion,
relies on the deep awareness of one's ability to add to the mission through team
experience and shared motivation
What is transcendent leadership? - ANSWER -Unites around extrinsic, intrinsic,
and transcendent objectives to lead to structural cohesion
What is Melissa Richardson's view of the fundamental mission of the team leader?
- ANSWER -That they have the basic responsibility to foster shared objectives,
which are the heart of the team.
, According to Jeanne Brett, what are the subtle ways teams often generate
management dilemmas? - ANSWER -Through cultural differences
When managing a multicultural team, Brett, Behfar, and Kern recommend which
strategy to address team problems? - ANSWER -Adaptation
What tool did Erin Meyer develop to help people navigate the cultural minefield
in business relationships? - ANSWER -The Culture Map
According to Erin Meyer, which country is more consensual in it's approach to
decision making than others? - ANSWER -Japan
T/F: Erin Meyer thinks that, for business decisions, countries with a hierarchical
culture always expect the boss to make unilateral decisions. - ANSWER -False
What does the Peace Corps use? - ANSWER -The Developmental Model of
Intercultural Sensitivity
What are the steps in the Developmental Model of Intercultural Sensitivity? -
ANSWER -1: Denial (no real differences)
2: Defense (threatened by differences)
3: Minimization (differences exist, but trivial)
4: Acceptance (differences are real and meaningful)
5: Adaptation (feel positive about differences, willing to change and be
empathetic)
6: Integration (certain aspects of other cultures become part of your own)
What does Andy Kolinsky say about cultural dexterity? - ANSWER -The ability
to reach across cultures without loosing yourself.
What does Brett et al. say about being successful in multicultural teams? -
ANSWER -Must have direct communication, accept troubles with accents and
fluency, know there are differences in hierarchy, views of authority, and decision
making styles
What is the adaptation strategy to address barriers? - ANSWER -Team stays and
works together to solve own problems through adaptations in work styles and
behavior.
Carmill model of the storming phase: - ANSWER -Finding truth in constructive
and deconstructive business models; the heard of the deconstructive cycle is when
people put their own goals and motives ahead of the team
Carmill's moment of truth for team leaders: - ANSWER -Watch for coalitions
forming, keep order, control the emotional aspects, stay focused on the issues not
the personalities or the subgroups
Carmill's strategies to avoid failure: - ANSWER -Going back to the storming
stage when/if the deconstructive phase appears (this shows that the storming stage
wasn't done well) or moving forward with a new task (can act like a reset button
for teams). Sometimes you must hit total failure to be able to move forward.
What is instrumental cohesion? - ANSWER -The most fragile form of cohesion
based on the desire to achieve expected extrinsic rewards like a bonus or a trophy.
What is transactional leadership? - ANSWER -When people unite purely for
extrinsic objectives, leading to instrumental cohesion
What is emotional cohesion? - ANSWER -A type of cohesion that relies on the
emotional reward experienced by accomplishing intrinsic rewards together, such as
bonding and achieving
What is transforming leadership? - ANSWER -Unites around extrinsic and
intrinsic objectives to lead to emotional cohesion
What is structural cohesion? - ANSWER -The most powerful type of cohesion,
relies on the deep awareness of one's ability to add to the mission through team
experience and shared motivation
What is transcendent leadership? - ANSWER -Unites around extrinsic, intrinsic,
and transcendent objectives to lead to structural cohesion
What is Melissa Richardson's view of the fundamental mission of the team leader?
- ANSWER -That they have the basic responsibility to foster shared objectives,
which are the heart of the team.
, According to Jeanne Brett, what are the subtle ways teams often generate
management dilemmas? - ANSWER -Through cultural differences
When managing a multicultural team, Brett, Behfar, and Kern recommend which
strategy to address team problems? - ANSWER -Adaptation
What tool did Erin Meyer develop to help people navigate the cultural minefield
in business relationships? - ANSWER -The Culture Map
According to Erin Meyer, which country is more consensual in it's approach to
decision making than others? - ANSWER -Japan
T/F: Erin Meyer thinks that, for business decisions, countries with a hierarchical
culture always expect the boss to make unilateral decisions. - ANSWER -False
What does the Peace Corps use? - ANSWER -The Developmental Model of
Intercultural Sensitivity
What are the steps in the Developmental Model of Intercultural Sensitivity? -
ANSWER -1: Denial (no real differences)
2: Defense (threatened by differences)
3: Minimization (differences exist, but trivial)
4: Acceptance (differences are real and meaningful)
5: Adaptation (feel positive about differences, willing to change and be
empathetic)
6: Integration (certain aspects of other cultures become part of your own)
What does Andy Kolinsky say about cultural dexterity? - ANSWER -The ability
to reach across cultures without loosing yourself.
What does Brett et al. say about being successful in multicultural teams? -
ANSWER -Must have direct communication, accept troubles with accents and
fluency, know there are differences in hierarchy, views of authority, and decision
making styles
What is the adaptation strategy to address barriers? - ANSWER -Team stays and
works together to solve own problems through adaptations in work styles and
behavior.
