Chapter 01
Making OB Work for Me
True / False Questions
Employees' knowledge and technical skills are enough to solve business problems.
1
. True False
The "knowing-doing gap" identifies the gap between what people know and what they
actually do.
2
. True False
According to a Fortune survey, business leaders generally find new employees to be
well-prepared for success in business.
3
. True False
The greatest benefit of a college education is developing problem-solving and critical
thinking skills.
4
. True False
Organizational behavior describes an interdisciplinary field dedicated to understanding
and managing people at work.
5
. True False
OB includes topics such as managing your peers and your bosses, as well as managing
your subordinates.
6
. True False
, A contingency approach is about knowing which OB tools to use and under what
circumstances.
7
. True False
A contingency approach calls for using OB concepts and tools as the "one best way" to
manage.
8
. True False
To be effective in organizations, a person should do what is appropriate given the
situation.
9
. True False
Part of being effective is understanding your own preferences and habits and
1 questioning them.
0
. True False
Common sense focuses on the past, and because of this it is weak in responding to the
1 unknown or unexpected.
1
. True False
1 Hard skills include our expertise in human interactions.
2
. True False
Among the four skills most desired by employers are active listening and critical
1 thinking.
3
. True False
,1 Soft skills are job specific; they are useful only in certain jobs.
4
. True False
1 Hard skills are not important in organizations.
5
. True False
As a person rises to higher levels of an organization, technical skills become more
1 important and personal skills become less important.
6
. True False
1 It is likely that you will experience 10 or fewer jobs in your career.
7
. True False
Human capital is the productive potential of an individual's knowledge, skills, and
1 experiences.
8
. True False
Organizations who invest in employees' human capital tend to have higher turnover but
1 improved financial outcomes.
9
. True False
Organizations invest in employees' human capital by building their skills, motivating
2 them, and providing opportunities for them.
0
. True False
Social capital is the productive potential of an individual's knowledge, skills, and
2 experiences.
1
. True False
, 2 Social capital includes an employee's confidence and self-esteem.
2
. True False
2 Your potential for social capital lies in your relationships with other people.
3
. True False
Research has shown that when newly hired workers develop social capital with their
team members, they tended to be more satisfied with their jobs but were slower to
2 learn their responsibilities.
4
. True False
2 One way an employer can build social capital is to provide mentoring.
5
. True False
2 One way an employer can build social capital is job rotation.
6
. True False
2 One essential factor in being effective in organizations is self-awareness.
7
. True False
Ethics is concerned with right versus wrong, good versus bad, and the many shades of
2 gray in between.
8
. True False
2 Unethical behavior erodes trust, but has no effect on cooperation in organizations.
9
. True False
Making OB Work for Me
True / False Questions
Employees' knowledge and technical skills are enough to solve business problems.
1
. True False
The "knowing-doing gap" identifies the gap between what people know and what they
actually do.
2
. True False
According to a Fortune survey, business leaders generally find new employees to be
well-prepared for success in business.
3
. True False
The greatest benefit of a college education is developing problem-solving and critical
thinking skills.
4
. True False
Organizational behavior describes an interdisciplinary field dedicated to understanding
and managing people at work.
5
. True False
OB includes topics such as managing your peers and your bosses, as well as managing
your subordinates.
6
. True False
, A contingency approach is about knowing which OB tools to use and under what
circumstances.
7
. True False
A contingency approach calls for using OB concepts and tools as the "one best way" to
manage.
8
. True False
To be effective in organizations, a person should do what is appropriate given the
situation.
9
. True False
Part of being effective is understanding your own preferences and habits and
1 questioning them.
0
. True False
Common sense focuses on the past, and because of this it is weak in responding to the
1 unknown or unexpected.
1
. True False
1 Hard skills include our expertise in human interactions.
2
. True False
Among the four skills most desired by employers are active listening and critical
1 thinking.
3
. True False
,1 Soft skills are job specific; they are useful only in certain jobs.
4
. True False
1 Hard skills are not important in organizations.
5
. True False
As a person rises to higher levels of an organization, technical skills become more
1 important and personal skills become less important.
6
. True False
1 It is likely that you will experience 10 or fewer jobs in your career.
7
. True False
Human capital is the productive potential of an individual's knowledge, skills, and
1 experiences.
8
. True False
Organizations who invest in employees' human capital tend to have higher turnover but
1 improved financial outcomes.
9
. True False
Organizations invest in employees' human capital by building their skills, motivating
2 them, and providing opportunities for them.
0
. True False
Social capital is the productive potential of an individual's knowledge, skills, and
2 experiences.
1
. True False
, 2 Social capital includes an employee's confidence and self-esteem.
2
. True False
2 Your potential for social capital lies in your relationships with other people.
3
. True False
Research has shown that when newly hired workers develop social capital with their
team members, they tended to be more satisfied with their jobs but were slower to
2 learn their responsibilities.
4
. True False
2 One way an employer can build social capital is to provide mentoring.
5
. True False
2 One way an employer can build social capital is job rotation.
6
. True False
2 One essential factor in being effective in organizations is self-awareness.
7
. True False
Ethics is concerned with right versus wrong, good versus bad, and the many shades of
2 gray in between.
8
. True False
2 Unethical behavior erodes trust, but has no effect on cooperation in organizations.
9
. True False
