2 Exam Question and answers rated A+
personal space - correct answer the distance we put between ourselves and
others
regulators - correct answer nonverbal cues that help control verbal interaction
empathizing - correct answer a listening response that conveys identification
with a speaker's perceptions and emotions
paraphrasing - correct answer restating a speaker's thoughts or feelings in
the listener's own words
listening - correct answer the process of receiving and responding to others'
messages
convergence - correct answer the process of adapting one's speech style to
match that of others with whom the communicator wants to identify
divergence - correct answer speaking in a way that emphasizes difference
from others
sexist language - correct answer words, phrases, and expressions that
unnecessarily differentiate between females and males or exclude, trivialize,
or diminish either sex
politeness - correct answer communicating in ways that save face for both
senders and receivers
, emblems - correct answer deliberate nonverbal behaviors with precise
meanings, known to virtually all members of a cultural group
responding - correct answer a phase of the listening process in which
feedback occurs, offering evidence that the message has been received
rumination - correct answer recurrent thoughts not demanded by the
immediate environment that increase an emotion's duration
hearing - correct answer the first stage in the listening process in which
sound waves are received by a communicator
self-talk - correct answer the nonvocal, internal monologue that is our process
of thinking
emotional intelligence - correct answer the ability to understand and manage
one's own emotions and to be sensitive to others' feelings
language - correct answer our spoken, written, or signed words and the ways
we combine them to communicate meaning
non-verbal communication - correct answer messages expressed by non-
linguistic means
listening skills/habits - correct answer the ability to actively understand
information provided by the speaker and to display interest in the topic
discussed