ServiceNow ITSM Implementer - Core,
CMDB, Knowledge
Core Platform Modules – answer CMDB & CSDM
Benchmarks
Now Mobile
Reports & Dashboards
Knowledge Management
Mobile Agent
Service Level Management
Surveys & Assessments
ITSM Standard - answer Incident & Problem
Change & Release
Request
Asset & Cost
Walk-up Experience
Service Portfolio
Agent Workspace
ITSM Pro - answerVirtual Agent
Predictive Intelligence
Performance Analytics
Continual Improvement Management
ITSM Enterprise - answerService Owner and Vendor Manager Workspaces
Dynamic Translation
Operate - answerRequest Mgt, Service Catalog, Service Portfolio Mgt
Maintain - answerIncident & Problem Mgt
Improve - answerChange & Release Mgt
Sources for ServiceNow Help - answerServicenow.com
Docs.servicenow.com
Community.servicenow.com
Developer.servicenow.com
Nowlearning.servicenow.com
Partnerportal.service-now.com
Youtube
Store.Servicenow.com
, Servicenow.com/success.html
Now Create
Health Scan - answerSystem for evaluating the configuration and customization of
ServiceNow instances. Delivers both insights into the health of the Now Platform® as
well as guidance in key areas related to upgradeability, manageability, user experience,
performance, and security.
Guided Setup - answerOutlines steps for setting up departments, locations, groups,
users, etc.
ITSM Foundation Data - answerCompany, Location, Department, Groups, Roles, Users
Tables for foundational data - answersys_user, sys_user_grpmember,
sys_user_has_role, sys_user_role, sys_group_has_role, sys_user_group,
core_company, cmn_department, cmn_location
Flow Designer / Flow Reporting - answerGenerates execution details anytime a flow,
subflow, action, or step is run. Global flow reporting is deactivated by default - can be
activated globally or for individual records for testing & troubleshooting.
Once enabled - "show flow" related link will show flow with details on execution
Process Automation / Flow Administration / Properties
Property: "Level of reporting data generated by the flow engine?
Types of Workshops - answerRoadmap
Process
Technical
Requirements
Roadmap Workshop - answerGuide the transition for the in-scope ServiceNow
applications and answers the questions "where would we like to be, where do we start,
and how do we get there"
Process Workshop - answerHigh-level - process best practices, id existing processes
and areas for improvement, review how processes are supported by SN apps, and align
customer workflows to best practices.
Technical Workshops - answerOutline config options to control scalability,
maintainability and performance. Tailored to customer objectives and cover
implementing & maintaining apps on the platform. ID tech requirements for
implementation.
Requirements Workshop - answerOften combined tech/process workshops. Focus on
aligning customer process with platform capabilities.
CMDB, Knowledge
Core Platform Modules – answer CMDB & CSDM
Benchmarks
Now Mobile
Reports & Dashboards
Knowledge Management
Mobile Agent
Service Level Management
Surveys & Assessments
ITSM Standard - answer Incident & Problem
Change & Release
Request
Asset & Cost
Walk-up Experience
Service Portfolio
Agent Workspace
ITSM Pro - answerVirtual Agent
Predictive Intelligence
Performance Analytics
Continual Improvement Management
ITSM Enterprise - answerService Owner and Vendor Manager Workspaces
Dynamic Translation
Operate - answerRequest Mgt, Service Catalog, Service Portfolio Mgt
Maintain - answerIncident & Problem Mgt
Improve - answerChange & Release Mgt
Sources for ServiceNow Help - answerServicenow.com
Docs.servicenow.com
Community.servicenow.com
Developer.servicenow.com
Nowlearning.servicenow.com
Partnerportal.service-now.com
Youtube
Store.Servicenow.com
, Servicenow.com/success.html
Now Create
Health Scan - answerSystem for evaluating the configuration and customization of
ServiceNow instances. Delivers both insights into the health of the Now Platform® as
well as guidance in key areas related to upgradeability, manageability, user experience,
performance, and security.
Guided Setup - answerOutlines steps for setting up departments, locations, groups,
users, etc.
ITSM Foundation Data - answerCompany, Location, Department, Groups, Roles, Users
Tables for foundational data - answersys_user, sys_user_grpmember,
sys_user_has_role, sys_user_role, sys_group_has_role, sys_user_group,
core_company, cmn_department, cmn_location
Flow Designer / Flow Reporting - answerGenerates execution details anytime a flow,
subflow, action, or step is run. Global flow reporting is deactivated by default - can be
activated globally or for individual records for testing & troubleshooting.
Once enabled - "show flow" related link will show flow with details on execution
Process Automation / Flow Administration / Properties
Property: "Level of reporting data generated by the flow engine?
Types of Workshops - answerRoadmap
Process
Technical
Requirements
Roadmap Workshop - answerGuide the transition for the in-scope ServiceNow
applications and answers the questions "where would we like to be, where do we start,
and how do we get there"
Process Workshop - answerHigh-level - process best practices, id existing processes
and areas for improvement, review how processes are supported by SN apps, and align
customer workflows to best practices.
Technical Workshops - answerOutline config options to control scalability,
maintainability and performance. Tailored to customer objectives and cover
implementing & maintaining apps on the platform. ID tech requirements for
implementation.
Requirements Workshop - answerOften combined tech/process workshops. Focus on
aligning customer process with platform capabilities.
