ServiceNow CIS-ITSM
What is the Problem priority when it is created from an Incident? - answer same as
incident
Which of the following variable types can be included in Multi-row Variable Sets? -
answer select box
Incident identification is the gateway to the _______ stage of the Incident Management
lifecycle. - answer
What is the minimum role required to update requests and catalogue tasks? - answer
Which of the following are checked for conflict detection in change requests? Select 3
Answers from the below options. - answer
What are the different ways to create a change request? Select 3 Answers from the
below options. - answer
What value in a change request determines the sequence in which a change should be
implemented? - answer
Which field on a Configuration Item (CI) table may be used to route Incidents to the
appropriate group to resolve CI related Incidents quickly? - answer
Which of the following change management plugins can be used to evaluate the
likelihood of future success and help determine the level of change rigour required? -
answer
What State the problem record returns to when you click on the 'Re-Analyse' UI action?
- answer
An end-user needs to place an order for a new phone. Where can he/she search the
Service Catalog and submit his/her request? - answer
What Incident State is used when the investigation is paused while awaiting information
from the customer or an external vendor or providing information, evidence, or a
resolution from a related problem or change? - answer
Where can fulfillers navigate to find catalogue tasks assigned to them and their groups
to fulfill requests? Select 2 Answers from the below options. - answer
What is the Problem priority when it is created from an Incident? - answer same as
incident
Which of the following variable types can be included in Multi-row Variable Sets? -
answer select box
Incident identification is the gateway to the _______ stage of the Incident Management
lifecycle. - answer
What is the minimum role required to update requests and catalogue tasks? - answer
Which of the following are checked for conflict detection in change requests? Select 3
Answers from the below options. - answer
What are the different ways to create a change request? Select 3 Answers from the
below options. - answer
What value in a change request determines the sequence in which a change should be
implemented? - answer
Which field on a Configuration Item (CI) table may be used to route Incidents to the
appropriate group to resolve CI related Incidents quickly? - answer
Which of the following change management plugins can be used to evaluate the
likelihood of future success and help determine the level of change rigour required? -
answer
What State the problem record returns to when you click on the 'Re-Analyse' UI action?
- answer
An end-user needs to place an order for a new phone. Where can he/she search the
Service Catalog and submit his/her request? - answer
What Incident State is used when the investigation is paused while awaiting information
from the customer or an external vendor or providing information, evidence, or a
resolution from a related problem or change? - answer
Where can fulfillers navigate to find catalogue tasks assigned to them and their groups
to fulfill requests? Select 2 Answers from the below options. - answer
