ITSM CMDB & CSDM questions
What can be used to create configuration items (CIs) in the CMDB?
Select 3 Answers from the below options.
Creation via the incident management process
Creation via the change management process
Creation via service catalogue fulfillment processes
Creation triggered by asset management - answer Direct manual creation via the
Configuration application modules.
Creation via service catalogue fulfilment processes.
Import from an external source.
Integration with 3rd party systems.
Automated discovery tool(s).
Creation triggered by asset management.
Creation via the change management process.
What related list can you use to extend and track the different types of groups assigned
to a Configuration Item?
Resource Group
CMDB Alert Groups
Teams
Dynamic CI Group - answerTeams related list to extend and track the different types of
groups assigned to a CI.
What CMDB table stores the basic attributes of all the configuration items?
Configuration Item [cmdb_ci]
CI Relationship [cmdb_rel_ci]
Base Configuration Item [cmdb]
Configuration File [cmdb_ci_config_file] - answerConfiguration Item [cmdb_ci]
Which Incident related lists can be configured in the Incident Properties to automatically
copy any of its attributes to a copy or a child incident?
Select 2 Answers from the below options.
, Task SLAs (task_sla)
Outages (task_outage)
Business Applications (task_cmdb_ci_business_app)
Service Offerings (task_service_offering) - answerBusiness Applications
(task_cmdb_ci_business_app)
Service Offerings (task_service_offering)
What can you identify in ITSM processes using the Configuration Management
Database (CMDB)?
Select 3 Answers from the below options.
The relationship between Incidents, Problems and Change records
The business criticality of affected CIs to help in prioritisation and escalation
The potential upstream or downstream impacts
The respective support and approval groups - answerThe business criticality of affected
CIs to help in prioritisation and escalation
The potential upstream or downstream impacts
The respective support and approval groups
Which of the following is true about the CMDB Data Manager?
Select 3 Answers from the below options.
It can create policies that govern CI life cycle stages such as retirement and deletion.
It is a policy-driven framework for managing CI life cycle operations.
It is a wizard-like tool that provides a comprehensive solution for managing CIs.
It is a framework that supports multiple configuration strategies. - answerIt can create
policies that govern CI life cycle stages such as retirement and deletion.
It is a policy-driven framework for managing CI life cycle operations.
It is a wizard-like tool that provides a comprehensive solution for managing CIs. :
Operates in bulk
Scales to large CMDBs.
Helps maintain the CMDB healthy and efficient
Copes with rapid changes in a cloud-based world.
Which of the following are ways to manage CIs provided with the CMDB Data
Manager?
Select 2 Answers from the below options.
It helps maintain the CMDB healthy and efficient.
It rarely copes with rapid changes in a cloud-based world.
It can only manage small to medium CMDBs.
It operates in bulk. - answerIt helps maintain the CMDB healthy and efficient.
What can be used to create configuration items (CIs) in the CMDB?
Select 3 Answers from the below options.
Creation via the incident management process
Creation via the change management process
Creation via service catalogue fulfillment processes
Creation triggered by asset management - answer Direct manual creation via the
Configuration application modules.
Creation via service catalogue fulfilment processes.
Import from an external source.
Integration with 3rd party systems.
Automated discovery tool(s).
Creation triggered by asset management.
Creation via the change management process.
What related list can you use to extend and track the different types of groups assigned
to a Configuration Item?
Resource Group
CMDB Alert Groups
Teams
Dynamic CI Group - answerTeams related list to extend and track the different types of
groups assigned to a CI.
What CMDB table stores the basic attributes of all the configuration items?
Configuration Item [cmdb_ci]
CI Relationship [cmdb_rel_ci]
Base Configuration Item [cmdb]
Configuration File [cmdb_ci_config_file] - answerConfiguration Item [cmdb_ci]
Which Incident related lists can be configured in the Incident Properties to automatically
copy any of its attributes to a copy or a child incident?
Select 2 Answers from the below options.
, Task SLAs (task_sla)
Outages (task_outage)
Business Applications (task_cmdb_ci_business_app)
Service Offerings (task_service_offering) - answerBusiness Applications
(task_cmdb_ci_business_app)
Service Offerings (task_service_offering)
What can you identify in ITSM processes using the Configuration Management
Database (CMDB)?
Select 3 Answers from the below options.
The relationship between Incidents, Problems and Change records
The business criticality of affected CIs to help in prioritisation and escalation
The potential upstream or downstream impacts
The respective support and approval groups - answerThe business criticality of affected
CIs to help in prioritisation and escalation
The potential upstream or downstream impacts
The respective support and approval groups
Which of the following is true about the CMDB Data Manager?
Select 3 Answers from the below options.
It can create policies that govern CI life cycle stages such as retirement and deletion.
It is a policy-driven framework for managing CI life cycle operations.
It is a wizard-like tool that provides a comprehensive solution for managing CIs.
It is a framework that supports multiple configuration strategies. - answerIt can create
policies that govern CI life cycle stages such as retirement and deletion.
It is a policy-driven framework for managing CI life cycle operations.
It is a wizard-like tool that provides a comprehensive solution for managing CIs. :
Operates in bulk
Scales to large CMDBs.
Helps maintain the CMDB healthy and efficient
Copes with rapid changes in a cloud-based world.
Which of the following are ways to manage CIs provided with the CMDB Data
Manager?
Select 2 Answers from the below options.
It helps maintain the CMDB healthy and efficient.
It rarely copes with rapid changes in a cloud-based world.
It can only manage small to medium CMDBs.
It operates in bulk. - answerIt helps maintain the CMDB healthy and efficient.
