ITSM CIS Study Set Tokyo > 100
When configuring stages in Flow Designer, you can (ITSM-I pg 176) - answer Create #
of Stages
Change stage labels and names
Set the estimated duration for a stage
Import a copy of pre-defined stage set
In CMDB, What ITSM process is used in dynamic CI group? - answerincident
change
problem
Successful ITSM programs encompass the following within their practices (ITSM-f 11) -
answerPeople
Process
Products
Partners
What platform level applications in ServiceNow, as they support much more than ITSM?
ITSM-f 16 - answerKnowledge Managament
Configuration Management
Manage and maintain all your services, applications, and products from a single
location. - answerDigital Portfolio Management
What is a dynamic grouping of configuration items (CIs)? - answerDynamic CI group
What are three types of services in Service Portfolio Managment - answerApplication
service
Business service
Technical service
Service portfolio Management, Offering typically consists of services in one of three
phases. - answerService pipeline
Service Catalog
Retired services
CSDM, what are the 5 staged manner for CSDM? - answerFoundation
Crawl
Walk
Run
Fly
,In CSDM, an offering can only move to catalog phase if they have this. (ITMS-I 79 -
answermust have at least one defined offering
By default, the maximum number of CI's that a dynamic group can contain how many? -
answer10,000
What is Knowledge Management? ITSM-F 38 - answerProcess ofcreating, sharing,
using andmanaging the knowledgeand information of anorganization
In Problem management, what role can create, update, and delete problems and
problem tasks - answerproblem_admin
Configurable workspace that provides a unifiedexperience for multiple IT Service
Management workflow (ITSM-f 41) - answerService Operations Workspace
In Catalog Item, what are the three client scripts they are used in? ITSM -I 14() -
answeronLoad
onChange
onSubmit
In Service Catalog, what is a formatter that ONLY applies to requested item and catalog
task forms? ITSM-I 133 - answerVEditor
Act as acontainer to group allassociated requesteditems, approvals, andfulfillment
taskstogether (ITSM-F 61) - answerRequest Management
In Service Catalog, what Editor is only for record producers? (ITSM -I 133) -
answerDefault Variables Editor
Specific type of catalog item that allows end users to create task-based records, such
as incident records, from the service catalog. - answerRecord Producer
In a Catalog Definition, can create, modify, and publish items within catalogs they are
assigned to:(ITSM-I pg 122) - answerEditor
Your customer needs different catalogs for:
Human Resources - employee-facing - for submitting requests to HR
Customer - external customer facing - for ordering company products and services
When these catalogs are created, in which table would the definition be stored? -
answerCatalog [sc_catalog]
In Service Catalog, Primary tables associated with managing open requests (ITSM-I pg
106) - answerRequest [sc_request]
Request Item [sc_req_item]
Catalog Task [sc_task]
, In Service Catalog, Primary tables associated with catalog definitions? - answerCatalog
[sc_catalog]
Category [sc_category]
Catalog Item [sc_cat_item]
Order Guide [sc_cat_item_guide]
What process is responsible for defining and managing the lifecycle of all catalog items,
by producing and maintaining the services in the catalog and ensuring that a central,
accurate, and consistent source of data is provided? (ITSM-I pg 103) - answerService
catalog management
Which tool enables process owners to automate approvals, tasks, notifications, and
record operations without having to code - answerFlow Designer
What would you use to create a New Hire Employee request which would allow you to
order your workstation and company mobile? - answerOrder Guide
What happens to a knowledge article when the valid to date is in the past? -
answerArticles past their Valid To date will still be visible to end users as long as they
remain in the Published state.
Who can retire an article in ServiceNow? - answerIn addition to the knowledge
administrator and the knowledge manager, the following users can retire a versioned
article: knowledge owner. latest publisher of the versioned knowledge article (not
available for kcs_candidate or kcs_contributor)
What role allows users to manage user criteria & view dashboard (Service Catalog
Overview) (ITSM-I pg 199) - answercatalog_admin
Allow Organizations to group multiple items typically ordered together. (ITSM-I pg 141) -
answerOrder Guide
How are knowledge articles within a knowledge base grouped? - answerKnowledge
articles within a knowledge base are grouped by category. Each knowledge bases can
have unique lifecycle workflows, user criteria, category structures, and management
assignments.
When using the Knowledge-instant Retire workflow, how does the Valid to date enact a
Knowledge article? - answerOn Valid to date, article is automatically retired
You can view and contribute to feedback on knowledge articles - answer1. Flag an
article as incorrect or inappropriate.
2. Provide a rating value for the article.
3. Mark an article as helpful or not helpful.
4. View comments, add a new comment, or reply to existing comments
When configuring stages in Flow Designer, you can (ITSM-I pg 176) - answer Create #
of Stages
Change stage labels and names
Set the estimated duration for a stage
Import a copy of pre-defined stage set
In CMDB, What ITSM process is used in dynamic CI group? - answerincident
change
problem
Successful ITSM programs encompass the following within their practices (ITSM-f 11) -
answerPeople
Process
Products
Partners
What platform level applications in ServiceNow, as they support much more than ITSM?
ITSM-f 16 - answerKnowledge Managament
Configuration Management
Manage and maintain all your services, applications, and products from a single
location. - answerDigital Portfolio Management
What is a dynamic grouping of configuration items (CIs)? - answerDynamic CI group
What are three types of services in Service Portfolio Managment - answerApplication
service
Business service
Technical service
Service portfolio Management, Offering typically consists of services in one of three
phases. - answerService pipeline
Service Catalog
Retired services
CSDM, what are the 5 staged manner for CSDM? - answerFoundation
Crawl
Walk
Run
Fly
,In CSDM, an offering can only move to catalog phase if they have this. (ITMS-I 79 -
answermust have at least one defined offering
By default, the maximum number of CI's that a dynamic group can contain how many? -
answer10,000
What is Knowledge Management? ITSM-F 38 - answerProcess ofcreating, sharing,
using andmanaging the knowledgeand information of anorganization
In Problem management, what role can create, update, and delete problems and
problem tasks - answerproblem_admin
Configurable workspace that provides a unifiedexperience for multiple IT Service
Management workflow (ITSM-f 41) - answerService Operations Workspace
In Catalog Item, what are the three client scripts they are used in? ITSM -I 14() -
answeronLoad
onChange
onSubmit
In Service Catalog, what is a formatter that ONLY applies to requested item and catalog
task forms? ITSM-I 133 - answerVEditor
Act as acontainer to group allassociated requesteditems, approvals, andfulfillment
taskstogether (ITSM-F 61) - answerRequest Management
In Service Catalog, what Editor is only for record producers? (ITSM -I 133) -
answerDefault Variables Editor
Specific type of catalog item that allows end users to create task-based records, such
as incident records, from the service catalog. - answerRecord Producer
In a Catalog Definition, can create, modify, and publish items within catalogs they are
assigned to:(ITSM-I pg 122) - answerEditor
Your customer needs different catalogs for:
Human Resources - employee-facing - for submitting requests to HR
Customer - external customer facing - for ordering company products and services
When these catalogs are created, in which table would the definition be stored? -
answerCatalog [sc_catalog]
In Service Catalog, Primary tables associated with managing open requests (ITSM-I pg
106) - answerRequest [sc_request]
Request Item [sc_req_item]
Catalog Task [sc_task]
, In Service Catalog, Primary tables associated with catalog definitions? - answerCatalog
[sc_catalog]
Category [sc_category]
Catalog Item [sc_cat_item]
Order Guide [sc_cat_item_guide]
What process is responsible for defining and managing the lifecycle of all catalog items,
by producing and maintaining the services in the catalog and ensuring that a central,
accurate, and consistent source of data is provided? (ITSM-I pg 103) - answerService
catalog management
Which tool enables process owners to automate approvals, tasks, notifications, and
record operations without having to code - answerFlow Designer
What would you use to create a New Hire Employee request which would allow you to
order your workstation and company mobile? - answerOrder Guide
What happens to a knowledge article when the valid to date is in the past? -
answerArticles past their Valid To date will still be visible to end users as long as they
remain in the Published state.
Who can retire an article in ServiceNow? - answerIn addition to the knowledge
administrator and the knowledge manager, the following users can retire a versioned
article: knowledge owner. latest publisher of the versioned knowledge article (not
available for kcs_candidate or kcs_contributor)
What role allows users to manage user criteria & view dashboard (Service Catalog
Overview) (ITSM-I pg 199) - answercatalog_admin
Allow Organizations to group multiple items typically ordered together. (ITSM-I pg 141) -
answerOrder Guide
How are knowledge articles within a knowledge base grouped? - answerKnowledge
articles within a knowledge base are grouped by category. Each knowledge bases can
have unique lifecycle workflows, user criteria, category structures, and management
assignments.
When using the Knowledge-instant Retire workflow, how does the Valid to date enact a
Knowledge article? - answerOn Valid to date, article is automatically retired
You can view and contribute to feedback on knowledge articles - answer1. Flag an
article as incorrect or inappropriate.
2. Provide a rating value for the article.
3. Mark an article as helpful or not helpful.
4. View comments, add a new comment, or reply to existing comments
