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Incident Management - ServiceNow CIS - ITSM Questions with Correct Answers

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Incident Management - ServiceNow CIS - ITSM

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ServiceNow CIS ITSM
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Institution
ServiceNow CIS ITSM
Module
ServiceNow CIS ITSM

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Uploaded on
February 5, 2025
Number of pages
1
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

  • incident management servicenow cis itsm

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Incident Management - ServiceNow CIS -
ITSM

What roles can create incident records? – answer Admin, itil_admin, Itil,
marjor_incident_manager, sn_incident_write

What roles can read incident records? - answerAll incident management platform roles
except system

what roles can update (open) incident records? - answerAll incident management
platform roles except system and sn_incident_read

what roles can delete incident records? - answeradmin & itil_admin

what roles can resolve incident records? - answerAll incident management platform
roles except system and sn_incident_read, sn_incident_write

what roles can close incidents? - answeradmin, itil_admin, user(caller),system

what roles can reopen incidents in a resolved state? - answerAll incident management
platform roles except system and sn_incident_read, sn_incident_write

what roles can create change from incident? - answeradmin, itil_admin,itil,
incident_manager, major_incident_manager

what roles can create outage from incident? - answeradmin, itil_admin, itil,
incident_manager, major_incident_manager

what roles can propose major incidents? - answeradmin, itil_admin, itil,
incident_manager, major_incident_manager

what roles can accept, promote major incidents? - answeradmin &
major_incident_manager

what roles can create requests? - answeradmin, itil_admin, itil, incident_manager,
major_incident_manager

What roles can manage incident properties? - answeradmin & incident_manager
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