CIS-HAM Exam Prep
What is an asset? - answer anything that is capable of being owned or controlled to
produce value and that is held to have positive economic value (e.g., hardware,
software licenses, data, buildings, etc.).
In what three forms of data are assets tracked throughout its life? - answer financial,
contractual, and lifecycle
A component should be considered an asset if you want to be able to: - answer Manage
its procurement, receiving, maintenance, or retirement
Track its inventory
Manage its associated license, warranty, lease, or maintenance contracts
Track its monetary value or incurred costs (e.g., purchase, cost, and depreciation)
Document the service status, end-of-life, and/or decommission
Know who is using it and/or how often it is being used
T/F A CI may or may not have financial values assigned to it; however, it does not have
any depreciation linked to it. - answer True
What type(s) of information are Configuration items (CIs) used to track -
answeroperational and relationship information
What are the four primary goals of IT Asset Management? - answerImprove
Productivity, Financial Reporting, Cost Optimization, Decision Support
What are the components of the Asset Lifecycle? - answerRequest, Procure, Receive,
Stock, Dispose
What are the stages of Stocking in the Asset Lifecycle? - answer1. Deploy, 2.Monitor, 3.
Support, 4. move, add or change
What are four primary areas HAM expands upon ITSM Asset Management? -
answerHardware Model Normalization
Asset Lifecycle Automation
Asset Inventory Audit
Hardware Asset Manager Dashboard
What is a bundled model? - answerA single model comprised of individual models (for
example, a laptop, printer, keyboard, and mouse).
What is an abstract bundle? - answerPermits use of one model in multiple bundles. The
abstract bundle is created as a container. One asset in the bundle is specified as the
, main component. Model categories define which assets can be included in a bundle.
Model categories also define what can be the main component of a bundle.
Add a main component to make it easier to track the bundle components. For example,
create an abstract bundle adding a computer as the main component and a mouse and
keyboard as additional components. When the bundle is assigned to a user, the asset
record for the computer shows the computer, mouse, and keyboard all assigned to the
user. Abstract bundles are used more often than concrete bundles.
What is a concrete bundle? - answerIs a fixed bundle where the main component is an
asset. Specify the main component and the other components to create an exact
bundle. Concrete bundles do not allow for a many-to-many relationship with models.
What roles are required to create an asset bundle? - answermodel_manager and asset
What are asset bundles? - answerAsset bundles enable you to build a bundle of
multiple assets (both hardware and consumable) as a single parent asset record from
your pre-existing inventory in your local stockroom so that you can stock, track, reserve,
deploy, service, or retire this group of assets as a single entity.
An asset bundle goes through the entire asset lifecycle (e.g., from building an asset
bundle, allocating the bundle to a user, moving it to a state of maintenance if assets
need repair, and finally retiring the bundle when its purpose is fulfilled).
T/F · Only assets that are in the In stock status and Available sub-status may be added
to an asset bundle - answerTrue
How does Hardware Asset Management (HAM) class licensing allow you to save
money? - answerIt enables you to choose the HAM resource categories that you want
to use. You can save money by paying for only for those categories that you use, and
not for categories that you don't use.
What are the different types of resource categories in HAM Class licensing? -
answerEnd User Computers,
Servers,
Network Gear,
and Mobile Device
What are the reasons to us Hardware Model Normalization? - answerYou know exactly
what you own
Provide quality IT services
Automate how HAM is done
How does Hardware model normalization align assets under common display names? -
answerManufacturer + product name + model number
What does hardware model normalization compare data to in order to standardize
values? - answerServiceNow Content Library
What is an asset? - answer anything that is capable of being owned or controlled to
produce value and that is held to have positive economic value (e.g., hardware,
software licenses, data, buildings, etc.).
In what three forms of data are assets tracked throughout its life? - answer financial,
contractual, and lifecycle
A component should be considered an asset if you want to be able to: - answer Manage
its procurement, receiving, maintenance, or retirement
Track its inventory
Manage its associated license, warranty, lease, or maintenance contracts
Track its monetary value or incurred costs (e.g., purchase, cost, and depreciation)
Document the service status, end-of-life, and/or decommission
Know who is using it and/or how often it is being used
T/F A CI may or may not have financial values assigned to it; however, it does not have
any depreciation linked to it. - answer True
What type(s) of information are Configuration items (CIs) used to track -
answeroperational and relationship information
What are the four primary goals of IT Asset Management? - answerImprove
Productivity, Financial Reporting, Cost Optimization, Decision Support
What are the components of the Asset Lifecycle? - answerRequest, Procure, Receive,
Stock, Dispose
What are the stages of Stocking in the Asset Lifecycle? - answer1. Deploy, 2.Monitor, 3.
Support, 4. move, add or change
What are four primary areas HAM expands upon ITSM Asset Management? -
answerHardware Model Normalization
Asset Lifecycle Automation
Asset Inventory Audit
Hardware Asset Manager Dashboard
What is a bundled model? - answerA single model comprised of individual models (for
example, a laptop, printer, keyboard, and mouse).
What is an abstract bundle? - answerPermits use of one model in multiple bundles. The
abstract bundle is created as a container. One asset in the bundle is specified as the
, main component. Model categories define which assets can be included in a bundle.
Model categories also define what can be the main component of a bundle.
Add a main component to make it easier to track the bundle components. For example,
create an abstract bundle adding a computer as the main component and a mouse and
keyboard as additional components. When the bundle is assigned to a user, the asset
record for the computer shows the computer, mouse, and keyboard all assigned to the
user. Abstract bundles are used more often than concrete bundles.
What is a concrete bundle? - answerIs a fixed bundle where the main component is an
asset. Specify the main component and the other components to create an exact
bundle. Concrete bundles do not allow for a many-to-many relationship with models.
What roles are required to create an asset bundle? - answermodel_manager and asset
What are asset bundles? - answerAsset bundles enable you to build a bundle of
multiple assets (both hardware and consumable) as a single parent asset record from
your pre-existing inventory in your local stockroom so that you can stock, track, reserve,
deploy, service, or retire this group of assets as a single entity.
An asset bundle goes through the entire asset lifecycle (e.g., from building an asset
bundle, allocating the bundle to a user, moving it to a state of maintenance if assets
need repair, and finally retiring the bundle when its purpose is fulfilled).
T/F · Only assets that are in the In stock status and Available sub-status may be added
to an asset bundle - answerTrue
How does Hardware Asset Management (HAM) class licensing allow you to save
money? - answerIt enables you to choose the HAM resource categories that you want
to use. You can save money by paying for only for those categories that you use, and
not for categories that you don't use.
What are the different types of resource categories in HAM Class licensing? -
answerEnd User Computers,
Servers,
Network Gear,
and Mobile Device
What are the reasons to us Hardware Model Normalization? - answerYou know exactly
what you own
Provide quality IT services
Automate how HAM is done
How does Hardware model normalization align assets under common display names? -
answerManufacturer + product name + model number
What does hardware model normalization compare data to in order to standardize
values? - answerServiceNow Content Library
