CIS ITSM 4
Which of the following catalog client script methods will modify the choice list options
available to an end user on a catalog item? - answer onload
Which property on an order guide will pass variables from one item to another item with
equivalent variables? - answer Cascade Variables
ServiceNow contains a resource with information about all services. It is used to support
the sale and delivery of services to employees and customers. It includes information
about deliverables, options, prices, delivery and performance targets.
What is this resource called? - answer Service Catalog
The ability to authorize requests is enabled using a role which requires a user license.
What is this role? – answer approver user
Released in Quebec, what tool enables the creation of templates for Catalog Items? -
answerCatalog Builder
Your customer would like to add a field to the Something is Broken record producer
form.
Which formatter would you use to add the field? - answerRecord Producer Form
Designer
Which record type would you use for a View Company Policies link that would redirect
to a Knowledge Article? - answerContent Item
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information? - answerDate
Which type of catalog item may be found in a Service Catalog? - answerContent Items
When a user submits a service request from a catalog, what actions are triggered,
based on the flow definition? (Choose three.) - answer1. Tasks
2. Notifications
3. Approvals
When building out a service catalog, categorizing items helps users navigate and
search in the catalog. Which roles would allow you to create and maintain categories?
(Choose three.) - answer1. catalog_admin
2. catalog_manager
3. catalog_editor
Which of the following catalog client script methods will modify the choice list options
available to an end user on a catalog item? - answer onload
Which property on an order guide will pass variables from one item to another item with
equivalent variables? - answer Cascade Variables
ServiceNow contains a resource with information about all services. It is used to support
the sale and delivery of services to employees and customers. It includes information
about deliverables, options, prices, delivery and performance targets.
What is this resource called? - answer Service Catalog
The ability to authorize requests is enabled using a role which requires a user license.
What is this role? – answer approver user
Released in Quebec, what tool enables the creation of templates for Catalog Items? -
answerCatalog Builder
Your customer would like to add a field to the Something is Broken record producer
form.
Which formatter would you use to add the field? - answerRecord Producer Form
Designer
Which record type would you use for a View Company Policies link that would redirect
to a Knowledge Article? - answerContent Item
On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information? - answerDate
Which type of catalog item may be found in a Service Catalog? - answerContent Items
When a user submits a service request from a catalog, what actions are triggered,
based on the flow definition? (Choose three.) - answer1. Tasks
2. Notifications
3. Approvals
When building out a service catalog, categorizing items helps users navigate and
search in the catalog. Which roles would allow you to create and maintain categories?
(Choose three.) - answer1. catalog_admin
2. catalog_manager
3. catalog_editor
