CIS - ITSM Questions
Problem - answer Term used when incident submitted for unknown issue
sys_choice - answer Table that holds category and sub category choices
When one does not already exist - answer Under what circumstance can you create a
problem from an incident
ITIL Admin - answer Minimum role required to delete an incident
Creation and classification, Investigation and Diagnosis, Resolution and Closure -
answer Incident Lifecycle
Name in Red and Decoration is added - answer What is triggered when a caller is VIP?
If incident state changes from Resolved to anything but Closed - answer What can
trigger the reopen count to be incremented
Creation and Scope, Approval, Implementation, Closure - answer Change Lifecycle
ITIL - answerMinimum role to submit an emergency change
When change is set to Implement State (start) and Review (end) - answerWhen are a
Change's actual start and end dates set?
False - answerSN does not support multiple Knowledge Bases
sc_ - answerFirst two letters of primary Service Catalog tables
Submission ->Approval->Fulfillment->Closure - answerRequest Fulfillment Lifecycle
vEditor - answerWhere can you set variables to be displayed in Catalog Task record?
Users, Groups, Companies, Locations - answerExamples of Foundation Data
Work Notes, Comments, Also resolved code, notes and state when resolved -
answerWhich fields are updated on child incident when parent is updated
Execution plans are not as powerful or flexible as workflows, and cannot be designed
using a graphical editor. Execution plans are useful in some circumstances, for
example, if you want to build your processes programmatically or through imports.
Problem - answer Term used when incident submitted for unknown issue
sys_choice - answer Table that holds category and sub category choices
When one does not already exist - answer Under what circumstance can you create a
problem from an incident
ITIL Admin - answer Minimum role required to delete an incident
Creation and classification, Investigation and Diagnosis, Resolution and Closure -
answer Incident Lifecycle
Name in Red and Decoration is added - answer What is triggered when a caller is VIP?
If incident state changes from Resolved to anything but Closed - answer What can
trigger the reopen count to be incremented
Creation and Scope, Approval, Implementation, Closure - answer Change Lifecycle
ITIL - answerMinimum role to submit an emergency change
When change is set to Implement State (start) and Review (end) - answerWhen are a
Change's actual start and end dates set?
False - answerSN does not support multiple Knowledge Bases
sc_ - answerFirst two letters of primary Service Catalog tables
Submission ->Approval->Fulfillment->Closure - answerRequest Fulfillment Lifecycle
vEditor - answerWhere can you set variables to be displayed in Catalog Task record?
Users, Groups, Companies, Locations - answerExamples of Foundation Data
Work Notes, Comments, Also resolved code, notes and state when resolved -
answerWhich fields are updated on child incident when parent is updated
Execution plans are not as powerful or flexible as workflows, and cannot be designed
using a graphical editor. Execution plans are useful in some circumstances, for
example, if you want to build your processes programmatically or through imports.
