Spirit Airlines Lesson 1: Guest
Experience 2025 Exam Q’s and A’s
What is the intention of the station layout? - -to promote a free-flowing,
guest friendly atmosphere
- What does a Queue Control/Line Caller do? - -responsible for directing
guests to the appropriate line and assist guest whose flights are about close.
- What does a Kiosk Support GSA do? - -assist w/use of the kiosk and self
tagging process and direct guest to the next.
- What does a Agent Assist GSA do? - -offer full-service assistance, priority
assistance provided to guests in the "waiting area"
- What does a Bag Drop GSA do? - -assist exclusively w/ accepting self-
tagged checked baggage.
- Information Card (Kick out coupon) prints out under what circumstances? -
-Pets
UNMR/ANMR
Infants
Large Groups
Too early/ Too late to check-in
- You CAN NOT accept any payment while you are in bag drop mode. - -true
- Can you add military bags at the kiosk? - -false
- Where can you declare a firearm? - -agent assist only
- Where can you purchase seats? - -agent assist and the kiosk
- Do we charge for additional bag tags for car seats, stroller, or medical
baggage? - -No they are free
- Can you print a bag tag in bag drop? - -NO!!! You can REPRINT only in bag
drop mode
- Can you reprint a bag tag at the kiosk. - -NO
- How many GSAs are necessary foe every 3-4 kiosks to provide excellent
kiosk support? - -At least one
, - When can guests use the self-service kiosks to check-in? - -guests may
use the option if they are checking in within 24 hrs of their flights scheduled
departure time.
- What are some guest features available on the kiosks? - --Changing a seat
assignment
-Printing a boarding pass
-Purchase carry-on / checked bag
-Self-tag bags
-Pay for overweight charges
-Check-in for domestic or international flights
- What are some of the ways guests can locate their reservation? - -*Credit
Card
*Scanning a boarding pass of anyone on the PNR
*Entering Confirmation code
*Name search
*Scanning passport
- Credit card search on the kiosk is for identification purposes only. - -true
- Guests may use either a paper boarding pass or a mobile boarding pass. -
-true
- What is another name for a confirmation code? - -PNR (Passenger Name
Record)
- Guest name search requires? - -First and Last name
- Kiosks are connected directly to timatic and should obtain all necessary
information before clearing the guests name. - -true
- Itinerary Summary displays what? - -quick summary of guests flight status
with preassigned seat and bag information
- Will the kiosk displayed issue a boarding pass for all segments departing
within 24hrs of check in? - -yes
- You are not allowed to add a Known travel number on the kiosk? - -false
- Will a guest be allowed to choose their overweight on the kiosk? - -yes
- As a GSA are you encouraged to ask the guest to out their bag on the
scale? - -yes
Experience 2025 Exam Q’s and A’s
What is the intention of the station layout? - -to promote a free-flowing,
guest friendly atmosphere
- What does a Queue Control/Line Caller do? - -responsible for directing
guests to the appropriate line and assist guest whose flights are about close.
- What does a Kiosk Support GSA do? - -assist w/use of the kiosk and self
tagging process and direct guest to the next.
- What does a Agent Assist GSA do? - -offer full-service assistance, priority
assistance provided to guests in the "waiting area"
- What does a Bag Drop GSA do? - -assist exclusively w/ accepting self-
tagged checked baggage.
- Information Card (Kick out coupon) prints out under what circumstances? -
-Pets
UNMR/ANMR
Infants
Large Groups
Too early/ Too late to check-in
- You CAN NOT accept any payment while you are in bag drop mode. - -true
- Can you add military bags at the kiosk? - -false
- Where can you declare a firearm? - -agent assist only
- Where can you purchase seats? - -agent assist and the kiosk
- Do we charge for additional bag tags for car seats, stroller, or medical
baggage? - -No they are free
- Can you print a bag tag in bag drop? - -NO!!! You can REPRINT only in bag
drop mode
- Can you reprint a bag tag at the kiosk. - -NO
- How many GSAs are necessary foe every 3-4 kiosks to provide excellent
kiosk support? - -At least one
, - When can guests use the self-service kiosks to check-in? - -guests may
use the option if they are checking in within 24 hrs of their flights scheduled
departure time.
- What are some guest features available on the kiosks? - --Changing a seat
assignment
-Printing a boarding pass
-Purchase carry-on / checked bag
-Self-tag bags
-Pay for overweight charges
-Check-in for domestic or international flights
- What are some of the ways guests can locate their reservation? - -*Credit
Card
*Scanning a boarding pass of anyone on the PNR
*Entering Confirmation code
*Name search
*Scanning passport
- Credit card search on the kiosk is for identification purposes only. - -true
- Guests may use either a paper boarding pass or a mobile boarding pass. -
-true
- What is another name for a confirmation code? - -PNR (Passenger Name
Record)
- Guest name search requires? - -First and Last name
- Kiosks are connected directly to timatic and should obtain all necessary
information before clearing the guests name. - -true
- Itinerary Summary displays what? - -quick summary of guests flight status
with preassigned seat and bag information
- Will the kiosk displayed issue a boarding pass for all segments departing
within 24hrs of check in? - -yes
- You are not allowed to add a Known travel number on the kiosk? - -false
- Will a guest be allowed to choose their overweight on the kiosk? - -yes
- As a GSA are you encouraged to ask the guest to out their bag on the
scale? - -yes
