USPS Sales & Services Associate Training . Questions with 100% verified answers. A+ GRADED.

USPS Sales & Services Associate Training . Questions with 100% verified answers. A+ GRADED. What is our mission? Provide trusted, affordable, universal service. eLearning module 1 What is the form for filing an insurance claim? Form 1000. eLearning module 16 Perception is Reality. 17-3 What are our goals? Grow revenue, increase market share and develop lifetime customers. 18-3 What are the two types of communication and give examples of each? Verbal (spoken words) and non-verbal (gestures, expressions, vocal variety). 19-5 What are some non-verbal cues? Body movement (shuffling feet and folding arms), posture, gestures, facial expressions, personal space. 19-6 Listeners receive the same all the time. Message. 19-7 What is S.O.L.E.R.? Actively attending by: Squarely facing the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending. 19-7 What is a successful sales transaction? One in which you and the customer make an informed, mutually beneficial decision. 20-3 When presenting the value of USPS products and services, you align that value with? The customer's needs. 20-3 What should be the objective of every SSA? Selling maximum value to customers by matching their needs. 20-4 What is the driving force behind a customer's willingness to interact with you, learn about Postal products, and make a purchase commitment? Needs. 20-5 What is need satisfaction selling? Recognition that customers buy products to satisfy their needs. 20-5 What is a need? A desire to improve or accomplish something. 20-6 What is the language of needs and some examples? Words and phrases the express desire. I want, I need, I hope, I'm looking for, I'm interested in, I wish, My objective. 20-6 What is G.I.S.T.? Greet, Inquire, Suggest and Thank. 20-8 What additional products can be suggested? Stamps, packaging/shipping (Ready Post) products, PO Box, passports, money orders. 20-10 Mailpieces not meeting minimum requirement criteria or exceeding certain maximums are ? Non-mailable. There is no fee, surcharge or additional postage that can make a non-mailable item mailable. 21-3 Non-mailable means that the piece, as designed, is from the mailstream. Prohibited. 21-3 What are the minimum dimensions of a mail piece (letter)? 3 ½" in height, 5" in length, .007" in thickness, rectangular in shape. 21-3 What is girth? The distance around the thickest part of a package. 21-4 What are maximum dimensions for a package? 70 pounds. 108" length + girth. Up to 130" length + girth for Standard. 21-4 What are the five mail processing categories? Letters, flats, machinable parcels, irregular parcels, outside parcels. 21-4 What is the maximum size for a postcard? 4 1/4" height, 6" length, .016" thickness. 21-5 What would cause a flat-size piece to be excluded from flat pricing? Do not meet flexibility standards, are not uniformly thick, are not rectangular in shape. 21-6 What is a machinable parcel? 6 oz to 25 lbs; minimum size of 3" x 6" x ¼" to maximum size of 17" x 17" x 27". 21-7 What is an irregular parcel? Has ONE of the following characteristics: less than 6" in length or 3" in height or 6 oz in weight; rolls/tubes 26" long or less; articles enclosed in envelopes that are not letters, flats or machinable parcels. 21-8