FSU HFT4224 EXAM 2 PIOTROWSKI QUESTIONS
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ||ALREADY GRADED A+||NEWEST
VERSION
Quiz: Stakeholders
Ans: make up the company, and can take on multiple roles within the company
Quiz: Stakeholders roles within the company:
Ans: team members, shareholders, customers
Quiz: Instead of zero-sum thinking, where someone has to lose...
Ans: conscious capitalism recognizes that business is the ultimate positive-
sum game
Quiz: It is possible to create a win for all stakeholders
Ans: true
Quiz: Relationships with customers - getting closer:
o
o
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, Ans: without purpose it is hard to:
-give value to customers
-can come off as trying to sell or "spin"
-have trust with customers
Quiz: Close relationships allow:
Ans: -education and leadership
-being responsible to customers
-resolving conflicts with customers
Quiz: Competition forces innovation
Ans: true
-knowing customers helps guide new directions
Quiz: what needs to be done according to the "man in the desert"?
Ans: go above and beyond to care and service his needs "swimming in a pool of
margaritas"
Quiz: When putting customers needs first:
o
o
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me in the number given.
, Ans: -satisfaction
-delight
-loyalty
-outcome of word-of-mouth marketing
Quiz: Not your father's word of mouth
Ans: "Recommendations of friends and colleagues are less important to
business travelers than they are to leisure travelers, who cited personal
recommendations from friends and families as far and away the chief source of
information, followed by travel related websites, search engines, and OTAs.
Once the information is gathered, however, travelers of all kinds turn more to
such sources as the brand website, OTAs, and TripAdvisor."
Quiz: Effects of WOM - hotel information for business travelers
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
AND CORRECT DETAILED ANSWERS (VERIFIED
ANSWERS) ||ALREADY GRADED A+||NEWEST
VERSION
Quiz: Stakeholders
Ans: make up the company, and can take on multiple roles within the company
Quiz: Stakeholders roles within the company:
Ans: team members, shareholders, customers
Quiz: Instead of zero-sum thinking, where someone has to lose...
Ans: conscious capitalism recognizes that business is the ultimate positive-
sum game
Quiz: It is possible to create a win for all stakeholders
Ans: true
Quiz: Relationships with customers - getting closer:
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: without purpose it is hard to:
-give value to customers
-can come off as trying to sell or "spin"
-have trust with customers
Quiz: Close relationships allow:
Ans: -education and leadership
-being responsible to customers
-resolving conflicts with customers
Quiz: Competition forces innovation
Ans: true
-knowing customers helps guide new directions
Quiz: what needs to be done according to the "man in the desert"?
Ans: go above and beyond to care and service his needs "swimming in a pool of
margaritas"
Quiz: When putting customers needs first:
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
, Ans: -satisfaction
-delight
-loyalty
-outcome of word-of-mouth marketing
Quiz: Not your father's word of mouth
Ans: "Recommendations of friends and colleagues are less important to
business travelers than they are to leisure travelers, who cited personal
recommendations from friends and families as far and away the chief source of
information, followed by travel related websites, search engines, and OTAs.
Once the information is gathered, however, travelers of all kinds turn more to
such sources as the brand website, OTAs, and TripAdvisor."
Quiz: Effects of WOM - hotel information for business travelers
o
o
© 2025 TestTrackers
WhatsApp or call o Resources & Updates: [Testtrackers - Stuvia US]
o Your Success is Our Mission!
[+254707240657]
o For online exams and tutor expert, please whatsapp
me in the number given.
