What does the acronym BLAST represent?
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BLAST is IHOP's method for handling customer complaints.
What are the standard Order-to Delivery times for breakfast, lunch and dinner?
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Breakfast: 11 Minutes
Lunch: 12 minutes
Dinner: 16 minutes
When should high chairs, booster seats, additional place settings, and other special
table setup needs be placed at the table for the guests?
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Before the guests are escorted to the table
What two things should be asked of a guest after they place their order by phone?
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1) Name
2) Phone Number
What must be done with any remaining warm syrup served to, but not used by, the
guest?
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It must be discarded; never pour warm syrup back into the syrup warmer
once served to a guest
,What are the 3 appropriate responses when an Expeditor requests a food runner?
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1) Got it
2) First round
3) Guest request
What are the 3 types of guests?
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1) Fast
2) Friendly
3) Exact
Name the order when rolling silverware:
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Spoon - on top
Fork - in middle
Knife - on bottom
What 2 things should be repeated to a phone-ahead guest after they arrive and their
pick up their order is ready?
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, 1) Repeat their Full Order
2) Repeat the Total Amount Due
What should servers do when taking a table's drink order?
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Offer specific beverages appropriate for the time of day
What automatically comes with the Egg White Vegetable Omelette?
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Mixed Fruit
Why shouldn't coffee filters be pre -filled and stacked?
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To preserve the freshness of the coffee
When should a tray be used to deliver. beverages to the guests
Give this one a try later!
Give this one a try later!
BLAST is IHOP's method for handling customer complaints.
What are the standard Order-to Delivery times for breakfast, lunch and dinner?
,Give this one a try later!
Breakfast: 11 Minutes
Lunch: 12 minutes
Dinner: 16 minutes
When should high chairs, booster seats, additional place settings, and other special
table setup needs be placed at the table for the guests?
Give this one a try later!
Before the guests are escorted to the table
What two things should be asked of a guest after they place their order by phone?
Give this one a try later!
1) Name
2) Phone Number
What must be done with any remaining warm syrup served to, but not used by, the
guest?
Give this one a try later!
It must be discarded; never pour warm syrup back into the syrup warmer
once served to a guest
,What are the 3 appropriate responses when an Expeditor requests a food runner?
Give this one a try later!
1) Got it
2) First round
3) Guest request
What are the 3 types of guests?
Give this one a try later!
1) Fast
2) Friendly
3) Exact
Name the order when rolling silverware:
Give this one a try later!
Spoon - on top
Fork - in middle
Knife - on bottom
What 2 things should be repeated to a phone-ahead guest after they arrive and their
pick up their order is ready?
Give this one a try later!
, 1) Repeat their Full Order
2) Repeat the Total Amount Due
What should servers do when taking a table's drink order?
Give this one a try later!
Offer specific beverages appropriate for the time of day
What automatically comes with the Egg White Vegetable Omelette?
Give this one a try later!
Mixed Fruit
Why shouldn't coffee filters be pre -filled and stacked?
Give this one a try later!
To preserve the freshness of the coffee
When should a tray be used to deliver. beverages to the guests
Give this one a try later!
