NRF Exam 2 Latest Update 2025 Questions Fully Solved Already Passed
Who is the most important person in a retail transaction? - Answers Customer
The overall impression someone gets of a busniess or product. - Answers Company or Product Brand
Uinque way employes interact with each other and customers - Answers Company Culture
Things that can happen as a result of poor cusomer service - Answers - Loss of profit - Customers won't
return
- Tell others about thier bad experience
Steps in the Cumstomer Loyalty Life Cycle (6 steps) - Answers 1. Customer has a want or need
2. Customer considers purchase option
3. Customer chooses a buying option
4. Customer likes or disklikes thier expereince
5. Customer purchase from that retailer again
6. Customers tells others about their expereince
Customer Service Process (5 steps) - Answers 1. Greet the customer
2. LIsten
3. Understand what they need
4. Respond
5. Deliver/ sell
After 1 negative expereince what will happen? - Answers 50% of people will not return to that store
A group of people trying to reach a common goal - Answers Team
All the inventory owned by a retailer (in all locations) - Answers Total Inventory
Number of items avaiable to sell - Answers On-Hand Inventory
Retailers order things based on - Answers supply & demand
What is supply? - Answers how mcuh they order or have in the store
What is demand? - Answers How much customers want to buy or need
What is Inventory Replenishment? - Answers Automatic or manually order more products
Who is the most important person in a retail transaction? - Answers Customer
The overall impression someone gets of a busniess or product. - Answers Company or Product Brand
Uinque way employes interact with each other and customers - Answers Company Culture
Things that can happen as a result of poor cusomer service - Answers - Loss of profit - Customers won't
return
- Tell others about thier bad experience
Steps in the Cumstomer Loyalty Life Cycle (6 steps) - Answers 1. Customer has a want or need
2. Customer considers purchase option
3. Customer chooses a buying option
4. Customer likes or disklikes thier expereince
5. Customer purchase from that retailer again
6. Customers tells others about their expereince
Customer Service Process (5 steps) - Answers 1. Greet the customer
2. LIsten
3. Understand what they need
4. Respond
5. Deliver/ sell
After 1 negative expereince what will happen? - Answers 50% of people will not return to that store
A group of people trying to reach a common goal - Answers Team
All the inventory owned by a retailer (in all locations) - Answers Total Inventory
Number of items avaiable to sell - Answers On-Hand Inventory
Retailers order things based on - Answers supply & demand
What is supply? - Answers how mcuh they order or have in the store
What is demand? - Answers How much customers want to buy or need
What is Inventory Replenishment? - Answers Automatic or manually order more products
