TEST BANK
R
MGMT 12th Edition Principles of Management
R R R R R
by Chuck Williams Chapters 1 - 18, Complete
R R R R R R R
,TABLE OF CONTENTS
R R R
Part RI: RINTRODUCTION RTO RMANAGEMENT.
1. RManagement.
2. RThe RHistory Rof RManagement.
3. ROrganizational REnvironments Rand RCultures.
4. REthics Rand RSocial RResponsibility.
Part RII: RPLANNING.
5. RPlanning Rand RDecision RMaking.
6. ROrganizational RStrategy.
7. RInnovation Rand RChange.
8. RGlobal RManagement.
Part RIII: RORGANIZING.
9. RDesigning RAdaptive ROrganizations.
10. RManaging RTeams.
11. RManaging RHuman RResource RSystems.
12. RManaging RIndividuals Rand Ra RDiverse RWork RForce.
Part RIV: RLEADING.
13. RMotivation.
14. RLeadership.
15. RManaging RCommunication.
Part RV: RCONTROLLING.
16. RControl.
17. RManaging RInformation.
18. RManaging RService Rand RManufacturing ROperations.
,Chapter 01_Management
R
1. R_____ Ris Rdefined Ras Rgetting Rwork Rdone Rthrough Rothers.
R
a. R Orientation
R
b. RMarketing
R
c. R Management
R
d. RAccounting
ANS: R Rc
2. RWhen RRuth Rwas Rhired Rby RGraham RServices RInc. Rto Rhead Rits Rcustomer Rservice
R operations, Rshe Rwas Rtold Rthat Rher Rrole Rinvolved Rsupervising Rthe Rwork Rof Rher Remployees
R and Rensuring Rthat Rthey Rdid Rtheir Rjobs Rwell. RRuth's Rjob Ris Rrelated Rto:
R
a. R marketing.
R
b. Rrecruitment.
R
c. R management.
R
d. Rfinance.
ANS: R Rc
3. RAt RTroysten RInc., Ra Rconstruction Rcompany, REdwin's Rjob Rresponsibilities Rinclude
R monitoring Rthe Rwork Rcarried Rout Rby Rthe Rcompany's Rsite Rengineers. RHe Ris Ralso Rresponsible
R for Rensuring Rthat Rall Rthe Rengineers Rare Rprovided Rwith Rample Rguidance Rand Rsupervision Rso
R that Rthey Rcan Rperform Rall Rthe Rassigned Rtasks Rto Rthe Rbest Rof Rtheir Rability. RIn Rthe Rgiven
R scenario, REdwin's Rjob Ris Rrelated Rto R_____.
R
a. R accounting
, R
b. Rsales
R
c. R management
R
d. Rproduction
ANS: R Rc
4. RTrent RAutomobiles RInc. Rwas Rexpecting Ra Rlarge Rshipment Rof Rscrap Rmetal Ra Rweek Rearlier.
R As Rthe Rshipment Rdid Rnot Rarrive Ron Rtime, Rthe Rsupply Rmanager Rat RTrent RAutomobiles Rwas
R forced Rto Rplace Ranother Rorder Rfor Rthe Rsame Rquantity Rof Rscrap Rmetal Rfrom Ra Rlocal
R manufacturer. RAs Ra Rresult, Rits Rcar Rmanufacturing Rprocesses Rgot Rdelayed Rand Rexpenses
R increased. RIn Rthis Rscenario, RTrent RAutomobiles Ris Rdemonstrating Ra Rlack Rof R_____.
R
a. R synergy
R
b. Rdisintermediation
R
c. R automation
R
d. Refficiency
ANS: R Rd
6. RTo Rreduce Rmanual Rerrors, RDebronth RInc., Ra Rmachinery Rmanufacturing Rcompany,
R automated Rmost Rof Rits Rproduction Rprocesses Rusing RComputer RNumeric RControl R(CNC)
R machines. RThis Rreduced Rthe Rlabor Rcost, Rwastage Rof Rraw Rmaterials, Rand Rrejection Rof
R finished Rgoods Rdue Rto Rquality Rissues. RIn Rthe Rcontext Rof Rmanagement, Rthe Rautomation Rof
R production Rprocesses Rat RDebronth RInc. Rexemplifies R_____.
R
a. R synergy
R
b. Refficiency
R
c. R autonomy
R
MGMT 12th Edition Principles of Management
R R R R R
by Chuck Williams Chapters 1 - 18, Complete
R R R R R R R
,TABLE OF CONTENTS
R R R
Part RI: RINTRODUCTION RTO RMANAGEMENT.
1. RManagement.
2. RThe RHistory Rof RManagement.
3. ROrganizational REnvironments Rand RCultures.
4. REthics Rand RSocial RResponsibility.
Part RII: RPLANNING.
5. RPlanning Rand RDecision RMaking.
6. ROrganizational RStrategy.
7. RInnovation Rand RChange.
8. RGlobal RManagement.
Part RIII: RORGANIZING.
9. RDesigning RAdaptive ROrganizations.
10. RManaging RTeams.
11. RManaging RHuman RResource RSystems.
12. RManaging RIndividuals Rand Ra RDiverse RWork RForce.
Part RIV: RLEADING.
13. RMotivation.
14. RLeadership.
15. RManaging RCommunication.
Part RV: RCONTROLLING.
16. RControl.
17. RManaging RInformation.
18. RManaging RService Rand RManufacturing ROperations.
,Chapter 01_Management
R
1. R_____ Ris Rdefined Ras Rgetting Rwork Rdone Rthrough Rothers.
R
a. R Orientation
R
b. RMarketing
R
c. R Management
R
d. RAccounting
ANS: R Rc
2. RWhen RRuth Rwas Rhired Rby RGraham RServices RInc. Rto Rhead Rits Rcustomer Rservice
R operations, Rshe Rwas Rtold Rthat Rher Rrole Rinvolved Rsupervising Rthe Rwork Rof Rher Remployees
R and Rensuring Rthat Rthey Rdid Rtheir Rjobs Rwell. RRuth's Rjob Ris Rrelated Rto:
R
a. R marketing.
R
b. Rrecruitment.
R
c. R management.
R
d. Rfinance.
ANS: R Rc
3. RAt RTroysten RInc., Ra Rconstruction Rcompany, REdwin's Rjob Rresponsibilities Rinclude
R monitoring Rthe Rwork Rcarried Rout Rby Rthe Rcompany's Rsite Rengineers. RHe Ris Ralso Rresponsible
R for Rensuring Rthat Rall Rthe Rengineers Rare Rprovided Rwith Rample Rguidance Rand Rsupervision Rso
R that Rthey Rcan Rperform Rall Rthe Rassigned Rtasks Rto Rthe Rbest Rof Rtheir Rability. RIn Rthe Rgiven
R scenario, REdwin's Rjob Ris Rrelated Rto R_____.
R
a. R accounting
, R
b. Rsales
R
c. R management
R
d. Rproduction
ANS: R Rc
4. RTrent RAutomobiles RInc. Rwas Rexpecting Ra Rlarge Rshipment Rof Rscrap Rmetal Ra Rweek Rearlier.
R As Rthe Rshipment Rdid Rnot Rarrive Ron Rtime, Rthe Rsupply Rmanager Rat RTrent RAutomobiles Rwas
R forced Rto Rplace Ranother Rorder Rfor Rthe Rsame Rquantity Rof Rscrap Rmetal Rfrom Ra Rlocal
R manufacturer. RAs Ra Rresult, Rits Rcar Rmanufacturing Rprocesses Rgot Rdelayed Rand Rexpenses
R increased. RIn Rthis Rscenario, RTrent RAutomobiles Ris Rdemonstrating Ra Rlack Rof R_____.
R
a. R synergy
R
b. Rdisintermediation
R
c. R automation
R
d. Refficiency
ANS: R Rd
6. RTo Rreduce Rmanual Rerrors, RDebronth RInc., Ra Rmachinery Rmanufacturing Rcompany,
R automated Rmost Rof Rits Rproduction Rprocesses Rusing RComputer RNumeric RControl R(CNC)
R machines. RThis Rreduced Rthe Rlabor Rcost, Rwastage Rof Rraw Rmaterials, Rand Rrejection Rof
R finished Rgoods Rdue Rto Rquality Rissues. RIn Rthe Rcontext Rof Rmanagement, Rthe Rautomation Rof
R production Rprocesses Rat RDebronth RInc. Rexemplifies R_____.
R
a. R synergy
R
b. Refficiency
R
c. R autonomy
