CHL Chapter 1: Introduction to Sterile Processing
Leadership with verified solutions graded A+
1. Leader Person who influences and guides others towrad the
achievement of goals
2. Skill set Skills required to accomplish a specific task or function
3. Management Process of using what one has (resources) to accomplish goals
and
objectives
4. Unity of command Organizing principle that suggests each employee should only
have one
supervisor
5. Span of control a coordinating principle relating to the number of employees
who can be
supervised by one person
6. Culture The beliefs, values and norms shared by department
personnel that are considered valid and passed on to new
employees in the department
7. Public relations Communication or other activities designed to create a
favorable public
image
8. Harassment Act of systematic and/or unwanted and annoying actions of one
or more
persons, inculding threats or demands
9. Bullying Repeated health-harming mistreatment of one or more
persons by one or more persons
10. Zero-tolerance Policy that permits no amount of leniency regarding harassing
behavior
1/
4
Leadership with verified solutions graded A+
1. Leader Person who influences and guides others towrad the
achievement of goals
2. Skill set Skills required to accomplish a specific task or function
3. Management Process of using what one has (resources) to accomplish goals
and
objectives
4. Unity of command Organizing principle that suggests each employee should only
have one
supervisor
5. Span of control a coordinating principle relating to the number of employees
who can be
supervised by one person
6. Culture The beliefs, values and norms shared by department
personnel that are considered valid and passed on to new
employees in the department
7. Public relations Communication or other activities designed to create a
favorable public
image
8. Harassment Act of systematic and/or unwanted and annoying actions of one
or more
persons, inculding threats or demands
9. Bullying Repeated health-harming mistreatment of one or more
persons by one or more persons
10. Zero-tolerance Policy that permits no amount of leniency regarding harassing
behavior
1/
4
