MGMT 3013 Final Exam Questions
and Answers 100% Pass
Management - ✔✔the pursuit of organizational goals efficiently and effectively by
integrating work of people through
-planning
-organizing
-leading
-controlling
the organizations resources
Organization - ✔✔group of people who work together to achieve some specific purpose
4 functions of management - ✔✔planning
organizing
leading
controlling
Level of management - ✔✔top managers
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,middle managers
first-line managers
non-managerial personnel
top managers - ✔✔CEO, Senior VP, etc.
make long term decisions about overall direction of the organization and establish
objectives, policies, and strategies
middle managers - ✔✔"Branch Manager" "regional manager"
implement the policies and plans of the top managers and supervise/coordinate
activities of first-line managers
first line managers - ✔✔Team-leader, Foreman, supervisor
make short-term operating decisions, directing the daily tasks on non-managerial
personnel
non-managerial personnel - ✔✔complete daily tasks as directed by first-line manager
Technical skills - ✔✔job-specific knowledge needed to perform well in a specialized
field
conceptual skills - ✔✔ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
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,human skills - ✔✔ability to work well in cooperation with other people to get things
done
internal stakeholders - ✔✔consist of employees, owners, and the board of directors
owners - ✔✔all those who can claim the organization as their legal property
board of directors - ✔✔members elected by the stockholders to see that the company is
being run according to their interests, set salaries for top CEO's
the task environment - ✔✔customers
media
competitors
suppliers
distributors
allies
unions
lenders
governments
interest groups
*customers - ✔✔those who pay to use the organization's goods or services
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, *competitors - ✔✔people or organizations that compete for customers or services
*suppliers - ✔✔person or organization that provides raw materials, services, labor or
energy to other organizations
*distributor - ✔✔person or organization that helps another organization sell its goods
and services to customers
*allies - ✔✔describes the relationship of two organizations who join forces to achieve
advantages neither can perform as well alone
*government regulators - ✔✔regulatory agencies that establish ground rules under
which organizations may operate
*special interest groups - ✔✔groups whose members try to influence specific issues
the general environment - ✔✔economic forces
international forces
political-legal forces
demographic forces
sociocultural forces
technological forces
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and Answers 100% Pass
Management - ✔✔the pursuit of organizational goals efficiently and effectively by
integrating work of people through
-planning
-organizing
-leading
-controlling
the organizations resources
Organization - ✔✔group of people who work together to achieve some specific purpose
4 functions of management - ✔✔planning
organizing
leading
controlling
Level of management - ✔✔top managers
Brittie Donald, All Rights Reserved © 2025 1
,middle managers
first-line managers
non-managerial personnel
top managers - ✔✔CEO, Senior VP, etc.
make long term decisions about overall direction of the organization and establish
objectives, policies, and strategies
middle managers - ✔✔"Branch Manager" "regional manager"
implement the policies and plans of the top managers and supervise/coordinate
activities of first-line managers
first line managers - ✔✔Team-leader, Foreman, supervisor
make short-term operating decisions, directing the daily tasks on non-managerial
personnel
non-managerial personnel - ✔✔complete daily tasks as directed by first-line manager
Technical skills - ✔✔job-specific knowledge needed to perform well in a specialized
field
conceptual skills - ✔✔ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
Brittie Donald, All Rights Reserved © 2025 2
,human skills - ✔✔ability to work well in cooperation with other people to get things
done
internal stakeholders - ✔✔consist of employees, owners, and the board of directors
owners - ✔✔all those who can claim the organization as their legal property
board of directors - ✔✔members elected by the stockholders to see that the company is
being run according to their interests, set salaries for top CEO's
the task environment - ✔✔customers
media
competitors
suppliers
distributors
allies
unions
lenders
governments
interest groups
*customers - ✔✔those who pay to use the organization's goods or services
Brittie Donald, All Rights Reserved © 2025 3
, *competitors - ✔✔people or organizations that compete for customers or services
*suppliers - ✔✔person or organization that provides raw materials, services, labor or
energy to other organizations
*distributor - ✔✔person or organization that helps another organization sell its goods
and services to customers
*allies - ✔✔describes the relationship of two organizations who join forces to achieve
advantages neither can perform as well alone
*government regulators - ✔✔regulatory agencies that establish ground rules under
which organizations may operate
*special interest groups - ✔✔groups whose members try to influence specific issues
the general environment - ✔✔economic forces
international forces
political-legal forces
demographic forces
sociocultural forces
technological forces
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