MGMT 309 Final Exam Questions And Answers With
Latest Updates
Efficient managers make the right decisions and successfully implement them. ANS False
An example of a physical resource is the drilling platform used by an oil company. ANS True
Jeanne's department has the lowest production cost because her people keep the scarp rate and direct
labor costs low. From this information, we know her department is an efficient operation. ANS
True
Managers who select a course of action from a set of rational alternatives are involved in decision
making ANS True
If American Airlines wanted to eliminate drink service on its flights, outlining and following such a
strategy would be the responsibility of the organizing function of management. ANS False
Managers can be classified according to their level in the organization and the area in which they
specialize. ANS True
Operations managers are concerned with creating and managing the systems that create an
organizations products and services ANS True
Ann Honeycutt has specialized training for coordinating the various recreational activities at a
retirement village and nursing home. Because she is involved with all such activities, she likely is an
administrative manager. ANS False
Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a
salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is
engaging in the role of an entrepreneur. ANS True
,William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He
will be learning technical skills. ANS True
The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output.
ANS False
The North Korean government is attempting to isolate citizens from outside influence. It is trying to
create a closed system. ANS True
Few large businesses have grasped how to use social media to compete more effectively, but most
would agree that social media can have a major impact on business. ANS True
Which of the following statements relative to the theory and practice of management is TRUE?
(A) The value of theory is that it provides a systematic framework for management activities
(B) Theory is, by definition, very abstract and quite difficult to understand
(C) Managers never develop their own theories of how to run an organization
(D) Academic theories have little application in business because they are not grounded in reality
(E) Management theories tend to be mutually exclusive ANS The value of theory is that it
provides a systematic framework for management activities.
Charles Babbage emphasized the application of mathematics to production problems; thus, his work
was a forerunner of
(A) The behavioral school of management thought
(B) Operations management
(C) The systems theory
(D) Administrative management
(E) The contingency theory ANS Operations management
,At Toyota, each task that operating employees and machines perform is carefully studied to promote
maximum productivity. In some cases, tasks are studied using time and motion studies to standardize
work methods. What management approach is Toyota using?
(A) Scientific management
(B) Human relations management
(C) Contingency theory
(D) Administrative management
(E) Management science ANS Scientific management
A manager who wants to use the principles of scientific management will
(A) Not have to carefully select and train his or her employees
(B) Not be required to closely supervise his or her subordinates
(C) Emphasize time and motion studies
(D) Need a deep understanding of worker needs and feelings
(E) Never actually increase worker productivity ANS Emphasize time and motion studies
Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity?
(A) Allow managers to plan the work to be done
(B) Design the most efficient way of doing each part of a job
(C) Place both workers and managers on salary to reduce friction
(D) Supervise workers and managers to make they follow procedures and rest only when told
(E) Study and time each element of the job ANS Place both workers and managers on salary to
reduce friction
Paul and Bobby want to start a construction company. After being in business a few months, they
guess that the most efficient way to demolish walls is for Paul to break them up and tear them off and
for Bobby to haul away the debris. Which of the following management theorists would be most
helpful to these entrepreneurs?
, (A) Henry Gantt
(B) Frederick Taylor
(C) Frank Gilbreth
(D) Harrington Emerson
(E) Max Weber ANS Henry Gantt
________ focuses on the management of the entire firm as opposed to the jobs of individual workers.
(A) Management science
(B) Scientific management
(C) The bureaucratic perspective
(D) Administrative mangement
(E) The contingency theory ANS Administrative management
Organizations influence their regulators through lobbying and bargaining ANS True
Michael E. Porter's five competitive forces are competitors, customers, suppliers, strategic partners,
and regulators. ANS False
When entrepreneur Gene Reilly's dog couldn't drink water, he developed a canine sports drink, which
he marketed and called Rebound. Which of the following is part of the general environment for
Reilly's company?
(A) The American Kennel Association
(B) The company that supplies the plastic bottles in which the drink is sold
(C) The lending institution that gave Reilly his start-up capital
(D) Dog owners
(E) The sociocultural belief that says it is all right for people to give dogs human characteristics
ANS The sociocultural belief that says it is all right for people to give dogs human characteristics
Latest Updates
Efficient managers make the right decisions and successfully implement them. ANS False
An example of a physical resource is the drilling platform used by an oil company. ANS True
Jeanne's department has the lowest production cost because her people keep the scarp rate and direct
labor costs low. From this information, we know her department is an efficient operation. ANS
True
Managers who select a course of action from a set of rational alternatives are involved in decision
making ANS True
If American Airlines wanted to eliminate drink service on its flights, outlining and following such a
strategy would be the responsibility of the organizing function of management. ANS False
Managers can be classified according to their level in the organization and the area in which they
specialize. ANS True
Operations managers are concerned with creating and managing the systems that create an
organizations products and services ANS True
Ann Honeycutt has specialized training for coordinating the various recreational activities at a
retirement village and nursing home. Because she is involved with all such activities, she likely is an
administrative manager. ANS False
Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a
salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is
engaging in the role of an entrepreneur. ANS True
,William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He
will be learning technical skills. ANS True
The Hawthorne studies showed that piece-rate pay was an effective way of increasing work output.
ANS False
The North Korean government is attempting to isolate citizens from outside influence. It is trying to
create a closed system. ANS True
Few large businesses have grasped how to use social media to compete more effectively, but most
would agree that social media can have a major impact on business. ANS True
Which of the following statements relative to the theory and practice of management is TRUE?
(A) The value of theory is that it provides a systematic framework for management activities
(B) Theory is, by definition, very abstract and quite difficult to understand
(C) Managers never develop their own theories of how to run an organization
(D) Academic theories have little application in business because they are not grounded in reality
(E) Management theories tend to be mutually exclusive ANS The value of theory is that it
provides a systematic framework for management activities.
Charles Babbage emphasized the application of mathematics to production problems; thus, his work
was a forerunner of
(A) The behavioral school of management thought
(B) Operations management
(C) The systems theory
(D) Administrative management
(E) The contingency theory ANS Operations management
,At Toyota, each task that operating employees and machines perform is carefully studied to promote
maximum productivity. In some cases, tasks are studied using time and motion studies to standardize
work methods. What management approach is Toyota using?
(A) Scientific management
(B) Human relations management
(C) Contingency theory
(D) Administrative management
(E) Management science ANS Scientific management
A manager who wants to use the principles of scientific management will
(A) Not have to carefully select and train his or her employees
(B) Not be required to closely supervise his or her subordinates
(C) Emphasize time and motion studies
(D) Need a deep understanding of worker needs and feelings
(E) Never actually increase worker productivity ANS Emphasize time and motion studies
Which of the following is NOT a technique Frederick Taylor used to enhance worker productivity?
(A) Allow managers to plan the work to be done
(B) Design the most efficient way of doing each part of a job
(C) Place both workers and managers on salary to reduce friction
(D) Supervise workers and managers to make they follow procedures and rest only when told
(E) Study and time each element of the job ANS Place both workers and managers on salary to
reduce friction
Paul and Bobby want to start a construction company. After being in business a few months, they
guess that the most efficient way to demolish walls is for Paul to break them up and tear them off and
for Bobby to haul away the debris. Which of the following management theorists would be most
helpful to these entrepreneurs?
, (A) Henry Gantt
(B) Frederick Taylor
(C) Frank Gilbreth
(D) Harrington Emerson
(E) Max Weber ANS Henry Gantt
________ focuses on the management of the entire firm as opposed to the jobs of individual workers.
(A) Management science
(B) Scientific management
(C) The bureaucratic perspective
(D) Administrative mangement
(E) The contingency theory ANS Administrative management
Organizations influence their regulators through lobbying and bargaining ANS True
Michael E. Porter's five competitive forces are competitors, customers, suppliers, strategic partners,
and regulators. ANS False
When entrepreneur Gene Reilly's dog couldn't drink water, he developed a canine sports drink, which
he marketed and called Rebound. Which of the following is part of the general environment for
Reilly's company?
(A) The American Kennel Association
(B) The company that supplies the plastic bottles in which the drink is sold
(C) The lending institution that gave Reilly his start-up capital
(D) Dog owners
(E) The sociocultural belief that says it is all right for people to give dogs human characteristics
ANS The sociocultural belief that says it is all right for people to give dogs human characteristics
