MGMT 309 Exam 3 TAMU Questions And Answers
All Real Tests
Positive Interpersonal Dynamics ANS when two parties know each other, have mutual respect
and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics ANS when two parties dislike one another, do not have mutual
respect, and do not enjoy interacting with one another
Outcomes of interpersonal behaviors (can create synergy) ANS - Satisfaction of social needs
(must interact with others)
- Social support
- Source of organizational synergy
- Source of conflict (can be a situation (positive) or relationship conflict (negative))
Communication ANS - the process of transmitting information from one person to another
- can be white noise. Block out teacher, but still considered communicating
Effective Communication ANS - the process of sending a message in such a way that the
message received is as close in meaning as possible to the message intended
- based on mutual understanding
- strive to achieve this
- goes both ways
- Wheel (most centralized) - least liked. You are the only one sharing info
- Y - leadership
- Chain - more distortion (like Telephone)
- Circle (full circle. 5th person tells the 1st, which can correct
- All channel (least centralized, most decentralized) - communicating with everyone. Most preferred,
especially for complex tasks ANS Types of Communication Networks (see picture)
,Nonverbal Communication ANS - any communication exchange that does not use words, or uses
words to carry more meaning that the strict definition of the words themselves
- facial expression (55%)
- inflection and tone of voice (38%)
- only a small portion of the message content is due to the words in the message (7%)
- maintain or enhance self-esteem
- listen and respond with empathy
- ask for help and encourage involvement
- share thoughts, feelings, and rationale
- provide support without removing responsibility ANS Key Principles
Is he an effective communicator? No.
He did not answer the question, avoided eye contact, did not tell the truth ANS What was the
importance of the Management Speak - BBC version of the Office where David Brent was getting
asked questions by his boss and he kept looking around
Individual Barriers to Effective Communication ANS - Conflicting or inconsistent signals
- Credibility about the subject
- Reluctance to communicate
- Poor listening skills
- Predispositions about the subject
Organizational Barriers to Effective Communication ANS - Semantics
- Status or power differences
- Different perceptions
- Noise (literal of figurative)
- Overload (can't process anymore)
- Language differences
,Individual Skills overcoming barriers to communication ANS - develop good listening skills -
most important
- encourage two-way communication (ask for validation)
- Be aware of language and meaning
- maintain credibility
- be sensitive to receiver's perspective
- be sensitive to sender's perspective
Organizational Skills overcoming barriers to communication ANS - follow up (especially after
choice shift)
- regulate information flows
- understand the richness of media (richest form- face to face)
More Effective Listening Skills ANS - stay active, focused
- pay attention
- ask questions
- keep open mind
- assimilate info (use examples)
Less Effective Listening Skills ANS - is passive, laid back
- is easily distracted
- asks no questions
- has preconceptions
- disregards information
Organizing ANS Deciding how to best group organizational activities and resources
Organization Structure ANS - the set of building blocks that can be used to configure an
organization
, - 6 building blocks
1. Designing jobs
2. Departmentalization
3. Reporting Relationships
4. Distributing Authority
5. Coordinating Activities
6. Diferentiating between positions ANS 6 building blocks
Job design ANS - the determination of an individual's work-related responsibilities
- categorizing what you're doing
Job specialization (division of labor) ANS the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization ANS - workers can become proficient at a task
- transfer time between tasks is decreased
- specialized equipment can be more easily developed
- employee replacement becomes easier
Limitations of Specialization ANS - boredom and dissatisfaction with mundane tasks
- anticipated benefits do not always occur
- application of job specialization
- benefits - you get good at what you do
- pros and cons ANS What is the importance of the Modern Times video with the assembly line
worker doing the same thing over and over?
All Real Tests
Positive Interpersonal Dynamics ANS when two parties know each other, have mutual respect
and affection, and enjoy interacting with one another
Negative Interpersonal Dynamics ANS when two parties dislike one another, do not have mutual
respect, and do not enjoy interacting with one another
Outcomes of interpersonal behaviors (can create synergy) ANS - Satisfaction of social needs
(must interact with others)
- Social support
- Source of organizational synergy
- Source of conflict (can be a situation (positive) or relationship conflict (negative))
Communication ANS - the process of transmitting information from one person to another
- can be white noise. Block out teacher, but still considered communicating
Effective Communication ANS - the process of sending a message in such a way that the
message received is as close in meaning as possible to the message intended
- based on mutual understanding
- strive to achieve this
- goes both ways
- Wheel (most centralized) - least liked. You are the only one sharing info
- Y - leadership
- Chain - more distortion (like Telephone)
- Circle (full circle. 5th person tells the 1st, which can correct
- All channel (least centralized, most decentralized) - communicating with everyone. Most preferred,
especially for complex tasks ANS Types of Communication Networks (see picture)
,Nonverbal Communication ANS - any communication exchange that does not use words, or uses
words to carry more meaning that the strict definition of the words themselves
- facial expression (55%)
- inflection and tone of voice (38%)
- only a small portion of the message content is due to the words in the message (7%)
- maintain or enhance self-esteem
- listen and respond with empathy
- ask for help and encourage involvement
- share thoughts, feelings, and rationale
- provide support without removing responsibility ANS Key Principles
Is he an effective communicator? No.
He did not answer the question, avoided eye contact, did not tell the truth ANS What was the
importance of the Management Speak - BBC version of the Office where David Brent was getting
asked questions by his boss and he kept looking around
Individual Barriers to Effective Communication ANS - Conflicting or inconsistent signals
- Credibility about the subject
- Reluctance to communicate
- Poor listening skills
- Predispositions about the subject
Organizational Barriers to Effective Communication ANS - Semantics
- Status or power differences
- Different perceptions
- Noise (literal of figurative)
- Overload (can't process anymore)
- Language differences
,Individual Skills overcoming barriers to communication ANS - develop good listening skills -
most important
- encourage two-way communication (ask for validation)
- Be aware of language and meaning
- maintain credibility
- be sensitive to receiver's perspective
- be sensitive to sender's perspective
Organizational Skills overcoming barriers to communication ANS - follow up (especially after
choice shift)
- regulate information flows
- understand the richness of media (richest form- face to face)
More Effective Listening Skills ANS - stay active, focused
- pay attention
- ask questions
- keep open mind
- assimilate info (use examples)
Less Effective Listening Skills ANS - is passive, laid back
- is easily distracted
- asks no questions
- has preconceptions
- disregards information
Organizing ANS Deciding how to best group organizational activities and resources
Organization Structure ANS - the set of building blocks that can be used to configure an
organization
, - 6 building blocks
1. Designing jobs
2. Departmentalization
3. Reporting Relationships
4. Distributing Authority
5. Coordinating Activities
6. Diferentiating between positions ANS 6 building blocks
Job design ANS - the determination of an individual's work-related responsibilities
- categorizing what you're doing
Job specialization (division of labor) ANS the degree to which the overall task of the
organization is broken down and divided into smaller component parts
Benefits of Job Specialization ANS - workers can become proficient at a task
- transfer time between tasks is decreased
- specialized equipment can be more easily developed
- employee replacement becomes easier
Limitations of Specialization ANS - boredom and dissatisfaction with mundane tasks
- anticipated benefits do not always occur
- application of job specialization
- benefits - you get good at what you do
- pros and cons ANS What is the importance of the Modern Times video with the assembly line
worker doing the same thing over and over?
