MGMT 309 Final Exam Wesner Questions And
Answers With Real Solutions
What are the levels of management? ANS top, middle, first line
What are the interpersonal roles of management? ANS figurehead (rep company), leader, liaison
(connect employees within org)
What are the informational roles of management? ANS seek out info, share within org, relay info
to people outside org
What are the decisional roles of management? ANS entrepreneur (initiate change), disturbance
handler (fix problems), resource allocator
Who is Max Weber? ANS laid foundation for contemporary organization theory
What is classical management? ANS consists of 2 distinct branches:
- scientific
- administrative management
What is scientific management? ANS focused on employees in an org and how to maximize their
productivity
What is administrative management? ANS concerned with managing the total organization
What is theory X? ANS people dislike work and will avoid it as much as possible. Managers
must coerce and threaten employees to work, and minimize their autonomy
What is theory Y? ANS assumes people like working and will accept responsibility for achieving
goals if rewarded for doing so
, What are the Hawthorne Studies? ANS study found workers primarily respond to social context
of workplace, precursor to HR movement
What is organizational culture? ANS the set of shared, assumptions that a group holds and that
determines how it perceives, thinks about, and reacts to its various environments
What are managerial ethics? ANS standards of behavior that guide individual managers in their
work
What is organizational justice? ANS the perceptions of people in an organization regarding
fairness
What is distributive justice? ANS The perceived fairness with which rewards are distributed
within an org
What is procedural justice? ANS perceived fairness of the process used to determine the
distribution of rewards
What is interpersonal justice? ANS the perceived fairness of the treatment received by employees
from authorities
What is informational justice? ANS the perceived fairness of the info used to make decisions
What is social responsibility? ANS the set of obligations an organization has to protect and
enhance the societal context in which it functions
What is an international company? ANS import/export with no investments outside home
country
What is a multinational corporation? ANS a company with divisions in more than two countries
Answers With Real Solutions
What are the levels of management? ANS top, middle, first line
What are the interpersonal roles of management? ANS figurehead (rep company), leader, liaison
(connect employees within org)
What are the informational roles of management? ANS seek out info, share within org, relay info
to people outside org
What are the decisional roles of management? ANS entrepreneur (initiate change), disturbance
handler (fix problems), resource allocator
Who is Max Weber? ANS laid foundation for contemporary organization theory
What is classical management? ANS consists of 2 distinct branches:
- scientific
- administrative management
What is scientific management? ANS focused on employees in an org and how to maximize their
productivity
What is administrative management? ANS concerned with managing the total organization
What is theory X? ANS people dislike work and will avoid it as much as possible. Managers
must coerce and threaten employees to work, and minimize their autonomy
What is theory Y? ANS assumes people like working and will accept responsibility for achieving
goals if rewarded for doing so
, What are the Hawthorne Studies? ANS study found workers primarily respond to social context
of workplace, precursor to HR movement
What is organizational culture? ANS the set of shared, assumptions that a group holds and that
determines how it perceives, thinks about, and reacts to its various environments
What are managerial ethics? ANS standards of behavior that guide individual managers in their
work
What is organizational justice? ANS the perceptions of people in an organization regarding
fairness
What is distributive justice? ANS The perceived fairness with which rewards are distributed
within an org
What is procedural justice? ANS perceived fairness of the process used to determine the
distribution of rewards
What is interpersonal justice? ANS the perceived fairness of the treatment received by employees
from authorities
What is informational justice? ANS the perceived fairness of the info used to make decisions
What is social responsibility? ANS the set of obligations an organization has to protect and
enhance the societal context in which it functions
What is an international company? ANS import/export with no investments outside home
country
What is a multinational corporation? ANS a company with divisions in more than two countries
