MGMT 309 Exam 1 Wesner Online Questions And
Answers
organization ANS group of people working together in a structure and coordinated fashion to
achieve a set of goals
what are the 4 areas of management in organizations? ANS planning/decision making,
organization, lead, contolling
how are goals attained? ANS efficiently and effectively
define efficient ANS using resources wisely and in a cost effective way, about money and people
define effective ANS making the right decisions and successfully implementing them
define top managers ANS the small group of people who manage the overall organization, create
the organization's goals, overall strategy, and operating policies
define middle managers ANS primarily responsible for implementing the policies and plans of
top managers, also supervise and coordinate the activities of lower level managers, filter for info that
goes upstairs and downstairs
define first-line managers ANS Lowest level. Manage the work of non-managerial employees
who typically are involved with producing the organization's products or servicing the organizations
customers. AKA shift managers, district managers, department managers, or office managers.
what are the 5 main areas of an organization? ANS marketing, financial, operations, HR,
administration
what was Prof Wesner's example about how an organization runs regarding the different areas?
ANS When we think about structure, it's not a walled silo, it's a perforated silo, the individuals within
th groups need to communicate with each other and be on the same page
,interpersonal roles ANS figurehead, leader, liaison
informational roles ANS monitor, disseminator, spokesperson
decisional roles ANS entrepreneur, disturbance handler, resource allocator, negotiator
what are the basic managerial skills necessary? ANS tech, interpersonal, conceptual, diagnostic,
communication, decision making, time manangement
define the science of management ANS assumes that problems are logical, rational, objective,
that we can work through a process and figure something out, requires use of tech, diagnostic and
decision making skills
define the art of management ANS making decisions and solving problems using a blend of
intuition, experience, instinct, and personal insights, creativity
define profit organizations ANS seeking profit, primary goal is making money, advancing capital,
makes organization grow
define non-profit organizations ANS gov't organizations, educational, healthcare facilities,
community/social/spiritual settings
what is changing in the workforce today? ANS increasing diversity, work ethics, gender, age,
more attractive environments
All ________, regardless of whether they are large or small, profit-seeking or not-for-profit, domestic
or multinational, use some combination of human, financial, physical, and information resources to
achieve their goals. ANS managers
theory ANS a conceptual framework for organizing knowledge so we know how to use it
, when did management truly form? ANS in the 1800's when we went from local farmer/gatherers
to the Industrial Revolution (Henry Ford the assembly line)
What are the two forms of classical management perspective? ANS scientific and administrative
management
what is scientific management ANS ways to improve production of individual works, simple
tasks, Babbage
what is administrative management? ANS focuses on managing the total organization, keeps
works motivated, Owen
What are the 4 steps of the scientific management? ANS 1. develop a science for each element of
the job to replace old rule of thumb methods
2. scientifically select employees, then train them to do the job
3. supervise employees to make sure they follow the prescribed methods for performing their jobs
4. continue to plan the work, but use the works to get the work done
saw works soldering or deliberately working below their potential, created the 4 scientific steps of
management ANS Frederick Taylor
developed techniques and strategies for eliminating inefficiency ANS Frank Gilberth
Henry Gantt ANS Introduced the Gantt chart for scheduling work
Gantt chart ANS A time and activity bar chart that is used for planning, managing, and
controlling major programs that have a distinct beginning and end
studied efficient organizational structure, bureaucracy, levels of hierarchy and how to streamline
ANS Max Weber
Answers
organization ANS group of people working together in a structure and coordinated fashion to
achieve a set of goals
what are the 4 areas of management in organizations? ANS planning/decision making,
organization, lead, contolling
how are goals attained? ANS efficiently and effectively
define efficient ANS using resources wisely and in a cost effective way, about money and people
define effective ANS making the right decisions and successfully implementing them
define top managers ANS the small group of people who manage the overall organization, create
the organization's goals, overall strategy, and operating policies
define middle managers ANS primarily responsible for implementing the policies and plans of
top managers, also supervise and coordinate the activities of lower level managers, filter for info that
goes upstairs and downstairs
define first-line managers ANS Lowest level. Manage the work of non-managerial employees
who typically are involved with producing the organization's products or servicing the organizations
customers. AKA shift managers, district managers, department managers, or office managers.
what are the 5 main areas of an organization? ANS marketing, financial, operations, HR,
administration
what was Prof Wesner's example about how an organization runs regarding the different areas?
ANS When we think about structure, it's not a walled silo, it's a perforated silo, the individuals within
th groups need to communicate with each other and be on the same page
,interpersonal roles ANS figurehead, leader, liaison
informational roles ANS monitor, disseminator, spokesperson
decisional roles ANS entrepreneur, disturbance handler, resource allocator, negotiator
what are the basic managerial skills necessary? ANS tech, interpersonal, conceptual, diagnostic,
communication, decision making, time manangement
define the science of management ANS assumes that problems are logical, rational, objective,
that we can work through a process and figure something out, requires use of tech, diagnostic and
decision making skills
define the art of management ANS making decisions and solving problems using a blend of
intuition, experience, instinct, and personal insights, creativity
define profit organizations ANS seeking profit, primary goal is making money, advancing capital,
makes organization grow
define non-profit organizations ANS gov't organizations, educational, healthcare facilities,
community/social/spiritual settings
what is changing in the workforce today? ANS increasing diversity, work ethics, gender, age,
more attractive environments
All ________, regardless of whether they are large or small, profit-seeking or not-for-profit, domestic
or multinational, use some combination of human, financial, physical, and information resources to
achieve their goals. ANS managers
theory ANS a conceptual framework for organizing knowledge so we know how to use it
, when did management truly form? ANS in the 1800's when we went from local farmer/gatherers
to the Industrial Revolution (Henry Ford the assembly line)
What are the two forms of classical management perspective? ANS scientific and administrative
management
what is scientific management ANS ways to improve production of individual works, simple
tasks, Babbage
what is administrative management? ANS focuses on managing the total organization, keeps
works motivated, Owen
What are the 4 steps of the scientific management? ANS 1. develop a science for each element of
the job to replace old rule of thumb methods
2. scientifically select employees, then train them to do the job
3. supervise employees to make sure they follow the prescribed methods for performing their jobs
4. continue to plan the work, but use the works to get the work done
saw works soldering or deliberately working below their potential, created the 4 scientific steps of
management ANS Frederick Taylor
developed techniques and strategies for eliminating inefficiency ANS Frank Gilberth
Henry Gantt ANS Introduced the Gantt chart for scheduling work
Gantt chart ANS A time and activity bar chart that is used for planning, managing, and
controlling major programs that have a distinct beginning and end
studied efficient organizational structure, bureaucracy, levels of hierarchy and how to streamline
ANS Max Weber
