TOM 301 Ch. 2 questions correctly
answered graded A+
7. Which of the following statements about a process is TRUE?
A. A process cannot be measured.
B. A process can be measured.
C. A process cannot be improved.
D. A process can only be represented mathematically. There are three key process metrics to measure a
process. - correct answer ✔✔B. A process can be measured.
8. Which of the following is a definition of the term "process"?
A. A set of activities that combines a collection of units.
B. A set of activities that combines a collection of supplies.
C. A set of activities that transforms a collection of inputs into outputs.
D. A set of activities that transforms a collection of outputs into inputs. - correct answer ✔✔C. A set of
activities that transforms a collection of inputs into outputs.
9. A graphical representation of a process is called a:
A. process flow diagram.
B. process flow chart.
C. process activity diagram.
D. process activity chart. - correct answer ✔✔A. process flow diagram.
10. A process scope is:
A. the set of resources used in the process.
B. the set of outputs produced by the process.
C. the set of inputs required by the process.
, D. the set of activities involved in the process. - correct answer ✔✔D. the set of activities involved in the
process.
11. A CEO of a firm will be interested in a _________ level of the ___________ to know how the entire
firm is doing.
A. high, process scope
B. high, flow unit
C. low, process scope
D. low, flow unit - correct answer ✔✔A. high, process scope
12. From the perspective of a cashier in a supermarket, the appropriate level for the process scope is:
A. the customer checkout process.
B. the supermarket.
C. the grocery business.
D. the food industry. - correct answer ✔✔A. the customer checkout process.
13. A flow unit is:
A. the basic unit that activates a process.
B. the basic unit that goes in a process.
C. the basic unit that bypasses a process.
D. the basic unit that moves through a process. - correct answer ✔✔D. the basic unit that moves through
a process.
14. An example of a flow unit at a fast-food restaurant is:
A. the cashiers.
B. the kitchen.
C. the customers.
D. the suppliers. - correct answer ✔✔C. the customers.
answered graded A+
7. Which of the following statements about a process is TRUE?
A. A process cannot be measured.
B. A process can be measured.
C. A process cannot be improved.
D. A process can only be represented mathematically. There are three key process metrics to measure a
process. - correct answer ✔✔B. A process can be measured.
8. Which of the following is a definition of the term "process"?
A. A set of activities that combines a collection of units.
B. A set of activities that combines a collection of supplies.
C. A set of activities that transforms a collection of inputs into outputs.
D. A set of activities that transforms a collection of outputs into inputs. - correct answer ✔✔C. A set of
activities that transforms a collection of inputs into outputs.
9. A graphical representation of a process is called a:
A. process flow diagram.
B. process flow chart.
C. process activity diagram.
D. process activity chart. - correct answer ✔✔A. process flow diagram.
10. A process scope is:
A. the set of resources used in the process.
B. the set of outputs produced by the process.
C. the set of inputs required by the process.
, D. the set of activities involved in the process. - correct answer ✔✔D. the set of activities involved in the
process.
11. A CEO of a firm will be interested in a _________ level of the ___________ to know how the entire
firm is doing.
A. high, process scope
B. high, flow unit
C. low, process scope
D. low, flow unit - correct answer ✔✔A. high, process scope
12. From the perspective of a cashier in a supermarket, the appropriate level for the process scope is:
A. the customer checkout process.
B. the supermarket.
C. the grocery business.
D. the food industry. - correct answer ✔✔A. the customer checkout process.
13. A flow unit is:
A. the basic unit that activates a process.
B. the basic unit that goes in a process.
C. the basic unit that bypasses a process.
D. the basic unit that moves through a process. - correct answer ✔✔D. the basic unit that moves through
a process.
14. An example of a flow unit at a fast-food restaurant is:
A. the cashiers.
B. the kitchen.
C. the customers.
D. the suppliers. - correct answer ✔✔C. the customers.
