C429 HCM 3210
Healthcare Operations Management
Comprehensive OA Review (Qns & Ans)
2025
1. Which of the following best describes the primary goal of
healthcare operations management?
- A) To maximize profits
- B) To ensure regulatory compliance
- C) To optimize the efficiency and effectiveness of healthcare
delivery
- D) To reduce healthcare costs
- ANS: C) To optimize the efficiency and effectiveness of
healthcare delivery
©2024/2025
, - Rationale: The primary goal of healthcare operations
management is to improve the efficiency and effectiveness of
healthcare delivery to enhance patient care and outcomes.
2. What is the primary purpose of using Lean principles in
healthcare operations?
- A) To increase the number of healthcare providers
- B) To eliminate waste and improve process efficiency
- C) To manage hospital finances
- D) To perform surgical procedures
- ANS: B) To eliminate waste and improve process efficiency
- Rationale: Lean principles focus on eliminating waste and
improving process efficiency to enhance healthcare delivery.
3. Which of the following is NOT a component of the Six Sigma
methodology?
- A) Define
- B) Measure
- C) Analyze
- D) Implement
- ANS: D) Implement
©2024/2025
, - Rationale: The Six Sigma methodology includes Define,
Measure, Analyze, Improve, and Control (DMAIC), but not
Implement.
Fill-in-the-Blank Questions
4. The __________ model is used to improve healthcare
processes by identifying and eliminating inefficiencies.
- ANS: Lean
- Rationale: The Lean model focuses on improving
healthcare processes by identifying and eliminating inefficiencies.
5. In healthcare operations management, the practice of using
data to predict future trends and improve decision-making is
known as __________.
- ANS: Predictive analytics
- Rationale: Predictive analytics involves using data to
predict future trends and improve decision-making in healthcare
operations.
6. The __________ rate is a measure of the number of patients
who return to the hospital within a specified period after
discharge.
- ANS: Readmission
©2024/2025
Healthcare Operations Management
Comprehensive OA Review (Qns & Ans)
2025
1. Which of the following best describes the primary goal of
healthcare operations management?
- A) To maximize profits
- B) To ensure regulatory compliance
- C) To optimize the efficiency and effectiveness of healthcare
delivery
- D) To reduce healthcare costs
- ANS: C) To optimize the efficiency and effectiveness of
healthcare delivery
©2024/2025
, - Rationale: The primary goal of healthcare operations
management is to improve the efficiency and effectiveness of
healthcare delivery to enhance patient care and outcomes.
2. What is the primary purpose of using Lean principles in
healthcare operations?
- A) To increase the number of healthcare providers
- B) To eliminate waste and improve process efficiency
- C) To manage hospital finances
- D) To perform surgical procedures
- ANS: B) To eliminate waste and improve process efficiency
- Rationale: Lean principles focus on eliminating waste and
improving process efficiency to enhance healthcare delivery.
3. Which of the following is NOT a component of the Six Sigma
methodology?
- A) Define
- B) Measure
- C) Analyze
- D) Implement
- ANS: D) Implement
©2024/2025
, - Rationale: The Six Sigma methodology includes Define,
Measure, Analyze, Improve, and Control (DMAIC), but not
Implement.
Fill-in-the-Blank Questions
4. The __________ model is used to improve healthcare
processes by identifying and eliminating inefficiencies.
- ANS: Lean
- Rationale: The Lean model focuses on improving
healthcare processes by identifying and eliminating inefficiencies.
5. In healthcare operations management, the practice of using
data to predict future trends and improve decision-making is
known as __________.
- ANS: Predictive analytics
- Rationale: Predictive analytics involves using data to
predict future trends and improve decision-making in healthcare
operations.
6. The __________ rate is a measure of the number of patients
who return to the hospital within a specified period after
discharge.
- ANS: Readmission
©2024/2025
