1. What department is considered the core golf operation
business unit?
2. From a functional perspective, a vendor is financial resource
what kind of resource?
3. What must exist for a facility to have a resources
positive culture?
4. What would a typical organizational chart staff roles & the relationships
of a golf operation show? between them
5. What is the most likely determinant of size of facility and number of
the complexity of a facility's organizational resources
chart?
6. Staff is considered a tangible resource? true
7. What intangible resource is key to en- culture
abling and facilitating peak performance?
8. How can facilities foster a positive cul- open communication and dis-
ture? cussion
9. "Identify staffing needs" is ones of the true
staff management roles in running a golf
operation
10. High-performance profiling is a tool that true
can be used to communicate a uniform
set of facility-wide expectations for all em-
ployees
11. What should a manager consider when de- human resources it will take
termining the number of employees need-
ed to run an operation?
12. What is the advantage of asking lead to unbiased answers
open-ended questions during the inter-
view process?
, 13. Reduced training needs is one of the an- false
ticipated benefits of adopting new point of
sale system technology
14. What is the first step in acquiring a new assess facility needs
technology-based system?
15. Why should employees be involved in cre- encourages staff to buy-in to
ating and revising policies or procedures? the guidelines it sets out
16. Promotion is one of the four "Ps" of mar- true
keting
17. What does the American Marketing Asso- brand
ciation refer to as a name, term, sign, sym-
bol or design, or combination of them in-
tended to identify the goods and services
of a seller?
18. Pace of play policies are an effective true
means for controlling the demand curve
for the use of perishable tee times
19. What does yield management allow? allows facility to maximize the
total number of rounds avail-
able each day
20. What term would be considered an im- variance
portant metric for monitoring performance
against budget?
21. What can yield management predict? demand
22. What is the formula for developing a yield rounds played/potential
management report for a given period? rounds x 100 = yield%
23. Why is monitoring performance consid- metrics and staff service qual-
ered a two-part process? ity
business unit?
2. From a functional perspective, a vendor is financial resource
what kind of resource?
3. What must exist for a facility to have a resources
positive culture?
4. What would a typical organizational chart staff roles & the relationships
of a golf operation show? between them
5. What is the most likely determinant of size of facility and number of
the complexity of a facility's organizational resources
chart?
6. Staff is considered a tangible resource? true
7. What intangible resource is key to en- culture
abling and facilitating peak performance?
8. How can facilities foster a positive cul- open communication and dis-
ture? cussion
9. "Identify staffing needs" is ones of the true
staff management roles in running a golf
operation
10. High-performance profiling is a tool that true
can be used to communicate a uniform
set of facility-wide expectations for all em-
ployees
11. What should a manager consider when de- human resources it will take
termining the number of employees need-
ed to run an operation?
12. What is the advantage of asking lead to unbiased answers
open-ended questions during the inter-
view process?
, 13. Reduced training needs is one of the an- false
ticipated benefits of adopting new point of
sale system technology
14. What is the first step in acquiring a new assess facility needs
technology-based system?
15. Why should employees be involved in cre- encourages staff to buy-in to
ating and revising policies or procedures? the guidelines it sets out
16. Promotion is one of the four "Ps" of mar- true
keting
17. What does the American Marketing Asso- brand
ciation refer to as a name, term, sign, sym-
bol or design, or combination of them in-
tended to identify the goods and services
of a seller?
18. Pace of play policies are an effective true
means for controlling the demand curve
for the use of perishable tee times
19. What does yield management allow? allows facility to maximize the
total number of rounds avail-
able each day
20. What term would be considered an im- variance
portant metric for monitoring performance
against budget?
21. What can yield management predict? demand
22. What is the formula for developing a yield rounds played/potential
management report for a given period? rounds x 100 = yield%
23. Why is monitoring performance consid- metrics and staff service qual-
ered a two-part process? ity
