CHL Final Exam Questions with 100%
Correct Answers | Latest Update
Skill Set - ✔✔The skills required to accomplish a specific task or function.
Span of Control - ✔✔The number of employees one person can effectively
supervise decreases as the complexity of their job duties increases
Unity of command - ✔✔An organizing principle that suggests each employee
should only have one supervisor.
input - ✔✔A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - ✔✔The work in Sterile Storage area does NOT include
_______.
Culture - ✔✔The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new employees in the
department.
Zero-tolerance Policy - ✔✔A policy that permits no amount of leniency
regarding harassing behavior.
Discrimination - ✔✔Unfavorable or unfair treatment on the basis of an
individual's race, religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation.
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,Mission Statement - ✔✔Successful team leaders and their teams develop goals
based on their facilities _______.
C-Suite - ✔✔Those in the highest healthcare administrative levels, also called
Executive Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - ✔✔This position leads patient care services, and
oversees the nursing staff including Registered nurses (RNs) and Licensed
Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - ✔✔This leader is responsible for the policies and
practices used to manage direct patient care
CNO - ✔✔Chief Nursing Officer
CPCP - ✔✔Chief of Patient Care Practice
COS - ✔✔Chief of Surgery
CMO - ✔✔Chief Medical Officer
CCU - ✔✔This nursing unit is reserved for patients with intensive nursing needs
that require skilled nursing or constant care and supervision.
CCU - ✔✔Critical Care Unit
ICU - ✔✔Intensive Care Unit
ITU - ✔✔Intensive Therapy Unit
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,Educational Systems - ✔✔Useful sources of data to generate information that
specifies actual departmental performance do not include _____
Dashboard - ✔✔A collection of statistical data about a CS department's key
performance indicators that indicate the extent to which goals are being
attained
KPI - ✔✔Key Performance Indicator
Key Performance Indicator - ✔✔A measurable assessment factor such as item
accuracy, case carts per technician, and sterilization accuracy
CSR - ✔✔Customer Satisfaction Ratio
PII - ✔✔Performance Improvement Indicator
PPI - ✔✔Performance and Productivity Indicator
Daily - ✔✔CS leaders should receive information ______ about back-orders,
patient census, OR and ancillary department procedure schedules
Organizational Chart - ✔✔A graphic usually presented as a flow outline that
identifies position titles and relationships in an organization
Benchmark - ✔✔A standard used to compare and improve a department's own
products or services by measuring them against specified standards
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©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Best Practices - ✔✔Activities or procedures that are successful in one situation,
and may be successful in a similar situation in another department or
organization
Policy - ✔✔A predetermined course of action that identifies a key activity, and
provides a general strategy; a written statement of intent
Compliance - ✔✔The act of following identified regulations and standards
Delegation - ✔✔The process of assigning authority to subordinates to do work
that a manager at a higher organizational level would otherwise do
Stakeholder - ✔✔A person or department with a vested interest in the
successful outcome of a product or service
EMTALA - ✔✔Emergency Medical Treatment and Active Labor Act
EMTALA - ✔✔A federal act that requires hospitals to provide emergency
treatment to all individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - ✔✔A strategy that uses open-ended
questions during applicant selection, performance appraisal, and other
interviews to generate information that suggests inteviewee reactions to
specific situations
4|Page
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
Correct Answers | Latest Update
Skill Set - ✔✔The skills required to accomplish a specific task or function.
Span of Control - ✔✔The number of employees one person can effectively
supervise decreases as the complexity of their job duties increases
Unity of command - ✔✔An organizing principle that suggests each employee
should only have one supervisor.
input - ✔✔A CS leader must be able to solicit _______ from the CS team
Biomedical Engineering - ✔✔The work in Sterile Storage area does NOT include
_______.
Culture - ✔✔The beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new employees in the
department.
Zero-tolerance Policy - ✔✔A policy that permits no amount of leniency
regarding harassing behavior.
Discrimination - ✔✔Unfavorable or unfair treatment on the basis of an
individual's race, religion, gender, national origin, disability, age, and in some
states and communities, sexual orientation.
1|Page
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
,Mission Statement - ✔✔Successful team leaders and their teams develop goals
based on their facilities _______.
C-Suite - ✔✔Those in the highest healthcare administrative levels, also called
Executive Team. Usually has "chief" in the title.
Chief Nursing Officer (CNO) - ✔✔This position leads patient care services, and
oversees the nursing staff including Registered nurses (RNs) and Licensed
Nursing Assistants (LNAs)
Chief Nursing Officer (CNO) - ✔✔This leader is responsible for the policies and
practices used to manage direct patient care
CNO - ✔✔Chief Nursing Officer
CPCP - ✔✔Chief of Patient Care Practice
COS - ✔✔Chief of Surgery
CMO - ✔✔Chief Medical Officer
CCU - ✔✔This nursing unit is reserved for patients with intensive nursing needs
that require skilled nursing or constant care and supervision.
CCU - ✔✔Critical Care Unit
ICU - ✔✔Intensive Care Unit
ITU - ✔✔Intensive Therapy Unit
2|Page
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
,Educational Systems - ✔✔Useful sources of data to generate information that
specifies actual departmental performance do not include _____
Dashboard - ✔✔A collection of statistical data about a CS department's key
performance indicators that indicate the extent to which goals are being
attained
KPI - ✔✔Key Performance Indicator
Key Performance Indicator - ✔✔A measurable assessment factor such as item
accuracy, case carts per technician, and sterilization accuracy
CSR - ✔✔Customer Satisfaction Ratio
PII - ✔✔Performance Improvement Indicator
PPI - ✔✔Performance and Productivity Indicator
Daily - ✔✔CS leaders should receive information ______ about back-orders,
patient census, OR and ancillary department procedure schedules
Organizational Chart - ✔✔A graphic usually presented as a flow outline that
identifies position titles and relationships in an organization
Benchmark - ✔✔A standard used to compare and improve a department's own
products or services by measuring them against specified standards
3|Page
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
, Best Practices - ✔✔Activities or procedures that are successful in one situation,
and may be successful in a similar situation in another department or
organization
Policy - ✔✔A predetermined course of action that identifies a key activity, and
provides a general strategy; a written statement of intent
Compliance - ✔✔The act of following identified regulations and standards
Delegation - ✔✔The process of assigning authority to subordinates to do work
that a manager at a higher organizational level would otherwise do
Stakeholder - ✔✔A person or department with a vested interest in the
successful outcome of a product or service
EMTALA - ✔✔Emergency Medical Treatment and Active Labor Act
EMTALA - ✔✔A federal act that requires hospitals to provide emergency
treatment to all individuals regardless of their insurance status or ability to pay
Personal Performance-based interview - ✔✔A strategy that uses open-ended
questions during applicant selection, performance appraisal, and other
interviews to generate information that suggests inteviewee reactions to
specific situations
4|Page
©NINJANERD 2025/2026. YEAR PUBLISHED 2025.
