, TESTjBANKjFORjMANAGEMENTj7THjEDITIONjWILLIAMS
TablejofjContent
1. Management.
2. HistoryjofjManagement.
3. OrganizationaljEnvironmentsjandjCultures.
4. EthicsjandjSocialjResponsibility.
5. PlanningjandjDecisionjMaking.
6. OrganizationaljStrategy.
7. InnovationjandjChange.
8. GlobaljManagement.
9. DesigningjAdaptivejOrganizations.
10. ManagingjTeams.
11. ManagingjHumanjResourcejSystems.
12. ManagingjIndividualsjandjajDiversejWorkjForce.
13. Motivation.
14. Leadership.
15. ManagingjCommunication.
16. Control.
17. ManagingjInformation.
18. ManagingjServicejandjManufacturingjOperations.
,Chapter 1: Management
j j
TRUE/FALSE
1. Whilejgoodjmanagementjisjbasicjtojstartingjandjgrowingjajbusiness,joncejsomejmeasurejofjsucc
essjhasjbeenjachieved,jgoodjmanagementjbecomesjlessjimportant.
ANS:j F
Goodjmanagementjisjbasicjtojstartingjajbusiness,jgrowingjajbusiness,jandjmaintainingjajbusinessjoncejitjhasjac
hievedjsomejmeasurejofjsuccess.
PTS:jjj 1 DIF: Easy REF:jjj6 TOP:j AACSBjAnalytic
KEY:j CreationjofjValue
2. Managersjarejresponsiblejforjdoingjthejbasicjworkjinjthejcompany.
ANS:j F
Thejmanager’sjjobjisjnotjtojdojthejbasicjworkjinjthejcompany,jbutjtojhelpjothersjdojtheirjwork.
PTS:jjj 1 DIF: Easy REF:jjj7
TOP:j AACSBjReflectivejThinkingjKEY:j CreationjofjValue
3. Companiesjthatjplanjhavejlargerjprofitsjandjfasterjgrowthjthanjcompaniesjthatjdon’t.
ANS:j T PTS:jjj 1 DIF: Easy REF:j 9
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
4. Thejclassicaljfunctionsjofjmanagementjarej(1)jmakingjthingsjhappen,j(2)jmeetingjthejco
mpetition,j(3)jorganizingjpeople,jprojects,jandjprocesses,jandj(4)jleading.
ANS:j F
Thejclassicaljfunctionsjofjmanagementjarejplanning,jorganizing,jleading,jandjcontrolling.
PTS:jjj 1 DIF: Moderate REF:jjj8
TOP:j AACSBjReflectivejThinkingjKEY:j LeadershipjPrinciplesj|jHRMj|jStrategyj|j
CreationjofjValue
5. AccordingjtojWhatjReallyjWorks,jMeta-Analysis,jmeta-
analysisjisjajresearchjtooljthatjcombinesjthejresultsjofjajnumberjofjresearchjstudies.
ANS:j T PTS:jjj 1 DIF: Easy REF:j 10-11
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
6. AccordingjtojthejWhatjReallyjWorksjbox,jmeta-
analysisjisjusefuljforjmanagementjtheoristsjandjresearchers,jbutjitjhasjlittlejvaluejforjthejpracticingjmanager.
ANS:j F
Meta-
analysisjisjalsojusefuljforjpracticingjmanagers,jbecausejitjshowsjwhatjworksjandjthejconditionsjunderjwhichjma
nagementjtechniquesjmayjworkjbetterjorjworsejinjthej“realjworld.”
, PTS:jjj 1 DIF: Moderate REF:j 10-11
TOP:j AACSBjReflectivejThinkingjKEY:j CreationjofjValue
7. Topjmanagersjarejresponsiblejforjcreatingjajcontextjforjchangejinjthejorganization.
ANS:j T PTS:jjj 1 DIF: Moderate REF:j 13-14
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
8. Topjmanagersjarejthejmanagersjresponsiblejforjfacilitatingjteamjactivitiesjtowardjgoaljacc
omplishment.
ANS:j F
Topjmanagersjarejexecutivesjresponsiblejforjthejoveralljdirectionjofjthejorganization;jteamjleadersjarejthejmanagersjr
esponsiblejforjfacilitatingjteamjactivitiesjtowardjgoaljaccomplishment.
PTS:jjj 1 DIF: Moderate REF:j13-
14j(Exhibitj1.2)jTOP:j AACSBjReflectivejThinking
KEY:j GroupjDynamics
9. Asjthejhealth-
carejteamjleaderjforjCommercejBank,jEmmettjConlonjisjresponsiblejforjfacilitatingjhisjteam’sjperformancejan
djshouldjnotjbejinvolvedjwithjanyjemployeesjoutsidejofjhisjteam.
ANS:j F
Teamjleadersjarejresponsiblejnotjonlyjforjfacilitatingjteamjperformance,jbutjalsojforjactingjasjliaisonsjbetweenj
theirjteamsjandjotherjcompanyjteams.
PTS:jjj 1 DIF: Moderate REF:jjj16-17
TOP:jAACSBjAnalyticjKEY:j GroupjDynamicsj|jLeadershipjPrinciples
10. Typicaljtitlesjusedjforjtopjmanagersjarejgeneraljmanager,jplantjmanager,jregionaljmanager,jandjdivi
sionaljmanager.
ANS:j F
Thesejarejtypicaljtitlesjforjmiddlejmanagers,jnotjtopjmanagers.jSeejExhibitj1.2.
PTS:jjj 1 DIF: Moderate REF:jjj 13-
14j (Exhibitj 1.2)jTOP:j AACSBjReflectivejThinking
KEY:j CreationjofjValuej|jHRM
11. First-
linejmanagersjarejresponsiblejforjsettingjobjectivesjconsistentjwithjorganizationaljgoalsjandjplanningjandjimp
lementingjsubunitjstrategiesjforjachievingjthesejobjectives.
ANS:j F
Thisjisjthejresponsibilityjofjmiddlejmanagers.jSeejExhibitj1.2.
PTS:jjj 1 DIF: Moderate REF:jjj15
TOP:j AACSBjReflectivejThinkingjKEY:j Strategy
12. Bandai,jthejthird-
largestjtoyjmakerjinjthejworld,jhasjembarkedjonjajseriesjofjacquisitionsjinjanjeffortjtojbecomejthejleadingjto
yjmakerjinjthejworld.jThejdecisionjtojadoptjthisjgoaljwasjmostjlikelyjmadejbyjitsjtopjmanagement.
TablejofjContent
1. Management.
2. HistoryjofjManagement.
3. OrganizationaljEnvironmentsjandjCultures.
4. EthicsjandjSocialjResponsibility.
5. PlanningjandjDecisionjMaking.
6. OrganizationaljStrategy.
7. InnovationjandjChange.
8. GlobaljManagement.
9. DesigningjAdaptivejOrganizations.
10. ManagingjTeams.
11. ManagingjHumanjResourcejSystems.
12. ManagingjIndividualsjandjajDiversejWorkjForce.
13. Motivation.
14. Leadership.
15. ManagingjCommunication.
16. Control.
17. ManagingjInformation.
18. ManagingjServicejandjManufacturingjOperations.
,Chapter 1: Management
j j
TRUE/FALSE
1. Whilejgoodjmanagementjisjbasicjtojstartingjandjgrowingjajbusiness,joncejsomejmeasurejofjsucc
essjhasjbeenjachieved,jgoodjmanagementjbecomesjlessjimportant.
ANS:j F
Goodjmanagementjisjbasicjtojstartingjajbusiness,jgrowingjajbusiness,jandjmaintainingjajbusinessjoncejitjhasjac
hievedjsomejmeasurejofjsuccess.
PTS:jjj 1 DIF: Easy REF:jjj6 TOP:j AACSBjAnalytic
KEY:j CreationjofjValue
2. Managersjarejresponsiblejforjdoingjthejbasicjworkjinjthejcompany.
ANS:j F
Thejmanager’sjjobjisjnotjtojdojthejbasicjworkjinjthejcompany,jbutjtojhelpjothersjdojtheirjwork.
PTS:jjj 1 DIF: Easy REF:jjj7
TOP:j AACSBjReflectivejThinkingjKEY:j CreationjofjValue
3. Companiesjthatjplanjhavejlargerjprofitsjandjfasterjgrowthjthanjcompaniesjthatjdon’t.
ANS:j T PTS:jjj 1 DIF: Easy REF:j 9
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
4. Thejclassicaljfunctionsjofjmanagementjarej(1)jmakingjthingsjhappen,j(2)jmeetingjthejco
mpetition,j(3)jorganizingjpeople,jprojects,jandjprocesses,jandj(4)jleading.
ANS:j F
Thejclassicaljfunctionsjofjmanagementjarejplanning,jorganizing,jleading,jandjcontrolling.
PTS:jjj 1 DIF: Moderate REF:jjj8
TOP:j AACSBjReflectivejThinkingjKEY:j LeadershipjPrinciplesj|jHRMj|jStrategyj|j
CreationjofjValue
5. AccordingjtojWhatjReallyjWorks,jMeta-Analysis,jmeta-
analysisjisjajresearchjtooljthatjcombinesjthejresultsjofjajnumberjofjresearchjstudies.
ANS:j T PTS:jjj 1 DIF: Easy REF:j 10-11
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
6. AccordingjtojthejWhatjReallyjWorksjbox,jmeta-
analysisjisjusefuljforjmanagementjtheoristsjandjresearchers,jbutjitjhasjlittlejvaluejforjthejpracticingjmanager.
ANS:j F
Meta-
analysisjisjalsojusefuljforjpracticingjmanagers,jbecausejitjshowsjwhatjworksjandjthejconditionsjunderjwhichjma
nagementjtechniquesjmayjworkjbetterjorjworsejinjthej“realjworld.”
, PTS:jjj 1 DIF: Moderate REF:j 10-11
TOP:j AACSBjReflectivejThinkingjKEY:j CreationjofjValue
7. Topjmanagersjarejresponsiblejforjcreatingjajcontextjforjchangejinjthejorganization.
ANS:j T PTS:jjj 1 DIF: Moderate REF:j 13-14
TOP:j AACSBjReflectivejThinking KEY:j CreationjofjValue
8. Topjmanagersjarejthejmanagersjresponsiblejforjfacilitatingjteamjactivitiesjtowardjgoaljacc
omplishment.
ANS:j F
Topjmanagersjarejexecutivesjresponsiblejforjthejoveralljdirectionjofjthejorganization;jteamjleadersjarejthejmanagersjr
esponsiblejforjfacilitatingjteamjactivitiesjtowardjgoaljaccomplishment.
PTS:jjj 1 DIF: Moderate REF:j13-
14j(Exhibitj1.2)jTOP:j AACSBjReflectivejThinking
KEY:j GroupjDynamics
9. Asjthejhealth-
carejteamjleaderjforjCommercejBank,jEmmettjConlonjisjresponsiblejforjfacilitatingjhisjteam’sjperformancejan
djshouldjnotjbejinvolvedjwithjanyjemployeesjoutsidejofjhisjteam.
ANS:j F
Teamjleadersjarejresponsiblejnotjonlyjforjfacilitatingjteamjperformance,jbutjalsojforjactingjasjliaisonsjbetweenj
theirjteamsjandjotherjcompanyjteams.
PTS:jjj 1 DIF: Moderate REF:jjj16-17
TOP:jAACSBjAnalyticjKEY:j GroupjDynamicsj|jLeadershipjPrinciples
10. Typicaljtitlesjusedjforjtopjmanagersjarejgeneraljmanager,jplantjmanager,jregionaljmanager,jandjdivi
sionaljmanager.
ANS:j F
Thesejarejtypicaljtitlesjforjmiddlejmanagers,jnotjtopjmanagers.jSeejExhibitj1.2.
PTS:jjj 1 DIF: Moderate REF:jjj 13-
14j (Exhibitj 1.2)jTOP:j AACSBjReflectivejThinking
KEY:j CreationjofjValuej|jHRM
11. First-
linejmanagersjarejresponsiblejforjsettingjobjectivesjconsistentjwithjorganizationaljgoalsjandjplanningjandjimp
lementingjsubunitjstrategiesjforjachievingjthesejobjectives.
ANS:j F
Thisjisjthejresponsibilityjofjmiddlejmanagers.jSeejExhibitj1.2.
PTS:jjj 1 DIF: Moderate REF:jjj15
TOP:j AACSBjReflectivejThinkingjKEY:j Strategy
12. Bandai,jthejthird-
largestjtoyjmakerjinjthejworld,jhasjembarkedjonjajseriesjofjacquisitionsjinjanjeffortjtojbecomejthejleadingjto
yjmakerjinjthejworld.jThejdecisionjtojadoptjthisjgoaljwasjmostjlikelyjmadejbyjitsjtopjmanagement.
