Management Final: Module Questions
A
R
U
LA
C
O
D
,What are the resources in pharmacy that are managed? Please select best answer.
A. Money
B. People
A
C. Time
D. Material Resources
E. Information
R
F. All of the above - ANS F. All of the Above
What are the reasons why a prospective pharmacist candidate study pharmacy management?
A. More than just common sense and the Golden Rule
U
B. UB offers a dual degree that offers additional training in these skill sets
C. Managing a pharmacy practice successfully requires a unique set of skills
D. Managers need to take into account diversity of the people with whom they work
LA
E. All of the following are valid reasons to study pharmacy management - ANS E. All of the
following are valid reasons to study pharmacy management
In the reading by Augustine et. al., Identification of Key Business and Management Skills
Needed for Pharmacy Graduates, which of the following is not a major theme that was identified
by focus group participants?
C
A. Customer Service
B. Personnel Management
C. Computer Software Techniques
Business Skills
O
D. Conflict Resolution - ANS A. Customer Service
In the reading by Augustine et. al., Identification of Key Business and Management Skills
D
Needed for Pharmacy Graduates, what is a proposed solution to incorporating develop of
business, management, and human resource skills?
A. Preceptors in management roles
B. Pharmacy managers through internships
C. Administration's vision of content inclusion
D. Faculty passionate and experienced on topic
E. All of the following are suggested strategies authorship - ANS E. All of the following are
suggested strategies authorship
,An ethical dilemma is a situation where we make a choice between competing ethical standards
in an effort to determine the decision or action that is morally appropriate.
A. True
B. False - ANS A. True
Includes drug wholesalers, drug and device manufacturers, office equipment suppliers, payroll
services, raw materials suppliers, and numerous support services that add value to the supply
chain. Not traditionally considered members of the health care team, these stakeholders can
affect both the cost and productivity of health care providers' work. A thoughtful analysis of all
elements that increase costs and decrease effectiveness must include all links in this value
chain to produce the best result possible. - ANS Suppliers
A
Because their professional practices treat or prevent patient illness, their interests are aligned
with those of the primary stakeholders outlined above but expand to include additional factors
R
such as the profitability of their professional practice and their compliance with industry
standards. - ANS providers
Typically focus on preventing fraud, waste, and abuse more than improving the quality of health
U
care outcomes for individual patients. Their role in the health care marketplace is
characteristically to protect the public interest rather than optimizing individual patient care. -
ANS regulators
LA
The interests of these stakeholders logically include all of the economic, clinical, and humanistic
outcomes of the primary and secondary stakeholders, but from a different vantage point.
Third-tier stakeholders typically focus less on individual patient treatment and more on
managing the overall costs of providing care to a group of patients. This can create situations
where a patient's therapeutic goals and the provider's clinical plans are not perfectly aligned with
C
the payer's budget. Payers must be concerned with utilization rates, the cost-effectiveness of
outcomes, fairness, and remaining solvent. - ANS payers
Leadership or Management?
O
Creates job descriptions and seeks to fill roles and positions - ANS Management
Leadership or Management?
D
Manages the change process - ANS Leadership
Leadership or Management?
Enhances efficiency and encourages problem solving through policy and process - ANS
Management
Leadership or Management?
Deals with how to accomplish the vision or objective through budgeting and planning - ANS
Management
, Leadership or Management?
Determine the vision for the team or organization - ANS Leadership
Leadership or Management?
Creates inspiration and motivation - ANS Leadership
Leadership or Management?
Aligns people to organizational mission and vision - ANS Leadership
Leadership or Management?
Manages organizational complexity - ANS Management
A
Which of the following behaviors are consistent with leaders?
A. Centered on bringing order to complexity
R
B. Focused on creating roles and job descriptions and filling those with qualified individuals
C. Problem solving and controlling through meetings, reports, and other tools
D. Aligning people to organizational vision
E. Concerned with how to accomplish certain activities - ANS D. Aligning people to
U
organizational vision
All of the following are five potential dysfunctions of a team, except:
LA
A. Lack of commitment
B. Trusting in team dynamics
C. Avoidance of accountability
D. Inattention to results
E. Fear of conflict - ANS B. Trusting in team dynamics
C
Take responsibility for outcomes and ensure you and others are held accountable for those
results. Avoid the tendency to blame or deflect. - ANS Practice Accountability
Be humble and apologize quickly when mistakes are made or feelings are hurt. Make up for
O
wrongs through restitution and giving more than was taken. - ANS Right wrongs
Seek to understand through listening and observing. Ask others what is important to them. Don't
D
make assumptions. - ANS Listen First
Learn to extend trust as abundantly as possible. Honor those who have demonstrated trust with
more and give judiciously to those who are still earning trust. - ANS Extend trust
Remove hidden agendas and speak the truth in an open and authentic way where people can
measure your words and actions against facts and information. - ANS Create transparency
When looking at the business plan checklist (handout), which market statistics are critical to
collect? Chose the best answer.
A
R
U
LA
C
O
D
,What are the resources in pharmacy that are managed? Please select best answer.
A. Money
B. People
A
C. Time
D. Material Resources
E. Information
R
F. All of the above - ANS F. All of the Above
What are the reasons why a prospective pharmacist candidate study pharmacy management?
A. More than just common sense and the Golden Rule
U
B. UB offers a dual degree that offers additional training in these skill sets
C. Managing a pharmacy practice successfully requires a unique set of skills
D. Managers need to take into account diversity of the people with whom they work
LA
E. All of the following are valid reasons to study pharmacy management - ANS E. All of the
following are valid reasons to study pharmacy management
In the reading by Augustine et. al., Identification of Key Business and Management Skills
Needed for Pharmacy Graduates, which of the following is not a major theme that was identified
by focus group participants?
C
A. Customer Service
B. Personnel Management
C. Computer Software Techniques
Business Skills
O
D. Conflict Resolution - ANS A. Customer Service
In the reading by Augustine et. al., Identification of Key Business and Management Skills
D
Needed for Pharmacy Graduates, what is a proposed solution to incorporating develop of
business, management, and human resource skills?
A. Preceptors in management roles
B. Pharmacy managers through internships
C. Administration's vision of content inclusion
D. Faculty passionate and experienced on topic
E. All of the following are suggested strategies authorship - ANS E. All of the following are
suggested strategies authorship
,An ethical dilemma is a situation where we make a choice between competing ethical standards
in an effort to determine the decision or action that is morally appropriate.
A. True
B. False - ANS A. True
Includes drug wholesalers, drug and device manufacturers, office equipment suppliers, payroll
services, raw materials suppliers, and numerous support services that add value to the supply
chain. Not traditionally considered members of the health care team, these stakeholders can
affect both the cost and productivity of health care providers' work. A thoughtful analysis of all
elements that increase costs and decrease effectiveness must include all links in this value
chain to produce the best result possible. - ANS Suppliers
A
Because their professional practices treat or prevent patient illness, their interests are aligned
with those of the primary stakeholders outlined above but expand to include additional factors
R
such as the profitability of their professional practice and their compliance with industry
standards. - ANS providers
Typically focus on preventing fraud, waste, and abuse more than improving the quality of health
U
care outcomes for individual patients. Their role in the health care marketplace is
characteristically to protect the public interest rather than optimizing individual patient care. -
ANS regulators
LA
The interests of these stakeholders logically include all of the economic, clinical, and humanistic
outcomes of the primary and secondary stakeholders, but from a different vantage point.
Third-tier stakeholders typically focus less on individual patient treatment and more on
managing the overall costs of providing care to a group of patients. This can create situations
where a patient's therapeutic goals and the provider's clinical plans are not perfectly aligned with
C
the payer's budget. Payers must be concerned with utilization rates, the cost-effectiveness of
outcomes, fairness, and remaining solvent. - ANS payers
Leadership or Management?
O
Creates job descriptions and seeks to fill roles and positions - ANS Management
Leadership or Management?
D
Manages the change process - ANS Leadership
Leadership or Management?
Enhances efficiency and encourages problem solving through policy and process - ANS
Management
Leadership or Management?
Deals with how to accomplish the vision or objective through budgeting and planning - ANS
Management
, Leadership or Management?
Determine the vision for the team or organization - ANS Leadership
Leadership or Management?
Creates inspiration and motivation - ANS Leadership
Leadership or Management?
Aligns people to organizational mission and vision - ANS Leadership
Leadership or Management?
Manages organizational complexity - ANS Management
A
Which of the following behaviors are consistent with leaders?
A. Centered on bringing order to complexity
R
B. Focused on creating roles and job descriptions and filling those with qualified individuals
C. Problem solving and controlling through meetings, reports, and other tools
D. Aligning people to organizational vision
E. Concerned with how to accomplish certain activities - ANS D. Aligning people to
U
organizational vision
All of the following are five potential dysfunctions of a team, except:
LA
A. Lack of commitment
B. Trusting in team dynamics
C. Avoidance of accountability
D. Inattention to results
E. Fear of conflict - ANS B. Trusting in team dynamics
C
Take responsibility for outcomes and ensure you and others are held accountable for those
results. Avoid the tendency to blame or deflect. - ANS Practice Accountability
Be humble and apologize quickly when mistakes are made or feelings are hurt. Make up for
O
wrongs through restitution and giving more than was taken. - ANS Right wrongs
Seek to understand through listening and observing. Ask others what is important to them. Don't
D
make assumptions. - ANS Listen First
Learn to extend trust as abundantly as possible. Honor those who have demonstrated trust with
more and give judiciously to those who are still earning trust. - ANS Extend trust
Remove hidden agendas and speak the truth in an open and authentic way where people can
measure your words and actions against facts and information. - ANS Create transparency
When looking at the business plan checklist (handout), which market statistics are critical to
collect? Chose the best answer.
