MNB1601 Exam Questions and Answers
100% Solved | Graded A+ | Latest Update
South Africa Airways (SAA) strives for low variability in respect of times of
scheduled departures to various destinations. Lower variability is the positive
result of doing things _________________ . - ✔✔right every time
The inputs-process-output elements of the value chain is also known as the
_____________ . - ✔✔transformation model
Which one of the following represents an input for an airline which makes
transformation possible? - ✔✔Pilots and cabin crew
Which one of the following represents an input for an airline which is
transformed? - ✔✔Passengers
Which one of the following represents an output for an airline? - ✔✔Passengers
at new destinations
Which one of the following represents the transformation process of an airline?
- ✔✔Change of location of passengers
Airports such as OR Tambo International must be able to deal with a short
waiting tolerance as passengers experience most value-adding activities first-
hand. Passengers should be able to collect baggage from terminals in a
1|Page
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,reasonable time period. This refers to the _____________ of output. -
✔✔visibility
Which one of the following is a characteristic of a service produced by a service
provider such as OR Tambo International? - ✔✔Labour intensive
Identify the correct operational process used by BMW, a motor vehicle
manufacturer. - ✔✔Mass process
The different processes required to manufacture the new Toyota Prius are
arranged in consecutive order and the layout is adapted to the Prius. This is
known as the ____________________ layout. - ✔✔product
Financial bonuses, such as the one offered to Derby employees for teamwork
and productivity, is an example of which kind of compensation? - ✔✔Rewards
The Marketing Director was of the view that Derby should be moving towards a
plan to introduce a system of employee empowerment. This plan is a recognised
employee motivational strategy. Which one of the following options is also an
employee motivational strategy that Derby could use? - ✔✔Job design
To facilitate employee involvement, Derby may make use of _____________
which represent work groups that take over the responsibility from
management for solving quality problems. - ✔✔quality circles
2|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,Most modern approaches to work motivation are based on process theories. In
this regard, intention plays a key role in motivated behaviour. Which one of the
following options is the most common form of intention in the work place? -
✔✔Goals
Zanele is the personal assistant of the Director of Ntseli Mining Incorporated.
She has been feeling demotivated as she has recently learned that other staff
members, with smaller workloads than her own, are receiving the same
resources and rewards that are allocated to her. Zanele feels that this allocation
is unfair given her current workload. Which component of organisational justice
is described here? - ✔✔Distributive justice
Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is
feeling demotivated. In order to improve her motivation, he decides to not only
increase her salary to accurately reflect the work she does for him, but also to
provide her with a new title: Executive Administrative Officer. This is an
example of which factor of Herzberg's two-factor theory? - ✔✔Hygiene factor
According to which method are jobs compared according to the demands they
make on the employee? - ✔✔Factor-comparison
A successful Human Resource (HR) manager will attempt to obtain as much
value as possible from development programmes. Which one of the following
3|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
, statements is correct regarding the value to be gained from development
programmes? - ✔✔The HR manager undertakes follow-up studies to determine
if the training programmes have had the desired effect.
Mareth is the owner of a very artistic clothing line and is passionate about
developing her staff. She has developed an intensive training and development
program for all her employees which consists of away-from-the-job training and
development. If the goal of the method being used is to analyse interpersonal
problems and to develop human relations skills, which method has she chosen?
- ✔✔Role playing
Catherine is the human resource manager at Sparta Training Academy. She is
compiling a document which details the knowledge, skills and abilities relevant
to one of the positions opening up in the academy. With which component of
human resource planning is Catherine busy? - ✔✔Job specification
Heineken's new strategy, Brewing a Better Future, primarily focusses on
sustainability by looking to reduce its water usage and CO2 footprint. Which
principle of the marketing concept is addressed by focussing on sustainability
and the environment? - ✔✔The principle of social responsibility
Heineken and SABMiller recently joined forces with three other beer giants to
promote beer's versatility. This is an obvious attempt by the major beer
4|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
100% Solved | Graded A+ | Latest Update
South Africa Airways (SAA) strives for low variability in respect of times of
scheduled departures to various destinations. Lower variability is the positive
result of doing things _________________ . - ✔✔right every time
The inputs-process-output elements of the value chain is also known as the
_____________ . - ✔✔transformation model
Which one of the following represents an input for an airline which makes
transformation possible? - ✔✔Pilots and cabin crew
Which one of the following represents an input for an airline which is
transformed? - ✔✔Passengers
Which one of the following represents an output for an airline? - ✔✔Passengers
at new destinations
Which one of the following represents the transformation process of an airline?
- ✔✔Change of location of passengers
Airports such as OR Tambo International must be able to deal with a short
waiting tolerance as passengers experience most value-adding activities first-
hand. Passengers should be able to collect baggage from terminals in a
1|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,reasonable time period. This refers to the _____________ of output. -
✔✔visibility
Which one of the following is a characteristic of a service produced by a service
provider such as OR Tambo International? - ✔✔Labour intensive
Identify the correct operational process used by BMW, a motor vehicle
manufacturer. - ✔✔Mass process
The different processes required to manufacture the new Toyota Prius are
arranged in consecutive order and the layout is adapted to the Prius. This is
known as the ____________________ layout. - ✔✔product
Financial bonuses, such as the one offered to Derby employees for teamwork
and productivity, is an example of which kind of compensation? - ✔✔Rewards
The Marketing Director was of the view that Derby should be moving towards a
plan to introduce a system of employee empowerment. This plan is a recognised
employee motivational strategy. Which one of the following options is also an
employee motivational strategy that Derby could use? - ✔✔Job design
To facilitate employee involvement, Derby may make use of _____________
which represent work groups that take over the responsibility from
management for solving quality problems. - ✔✔quality circles
2|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
,Most modern approaches to work motivation are based on process theories. In
this regard, intention plays a key role in motivated behaviour. Which one of the
following options is the most common form of intention in the work place? -
✔✔Goals
Zanele is the personal assistant of the Director of Ntseli Mining Incorporated.
She has been feeling demotivated as she has recently learned that other staff
members, with smaller workloads than her own, are receiving the same
resources and rewards that are allocated to her. Zanele feels that this allocation
is unfair given her current workload. Which component of organisational justice
is described here? - ✔✔Distributive justice
Arabang, the Director of Ntseli Mining Incorporated, realises that Zanele is
feeling demotivated. In order to improve her motivation, he decides to not only
increase her salary to accurately reflect the work she does for him, but also to
provide her with a new title: Executive Administrative Officer. This is an
example of which factor of Herzberg's two-factor theory? - ✔✔Hygiene factor
According to which method are jobs compared according to the demands they
make on the employee? - ✔✔Factor-comparison
A successful Human Resource (HR) manager will attempt to obtain as much
value as possible from development programmes. Which one of the following
3|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
, statements is correct regarding the value to be gained from development
programmes? - ✔✔The HR manager undertakes follow-up studies to determine
if the training programmes have had the desired effect.
Mareth is the owner of a very artistic clothing line and is passionate about
developing her staff. She has developed an intensive training and development
program for all her employees which consists of away-from-the-job training and
development. If the goal of the method being used is to analyse interpersonal
problems and to develop human relations skills, which method has she chosen?
- ✔✔Role playing
Catherine is the human resource manager at Sparta Training Academy. She is
compiling a document which details the knowledge, skills and abilities relevant
to one of the positions opening up in the academy. With which component of
human resource planning is Catherine busy? - ✔✔Job specification
Heineken's new strategy, Brewing a Better Future, primarily focusses on
sustainability by looking to reduce its water usage and CO2 footprint. Which
principle of the marketing concept is addressed by focussing on sustainability
and the environment? - ✔✔The principle of social responsibility
Heineken and SABMiller recently joined forces with three other beer giants to
promote beer's versatility. This is an obvious attempt by the major beer
4|Page
©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025.
