___ us NOT an element of a TQM (total quality mgmt) program. - ANSWER-centralize
decision making to improve customer service
A ___ violation is where the severity of negative outcomes that compromises a
resident's ability to maintain the highest phsical, mental and psychosocial well being. -
ANSWER-Level 3
A change between 1/4" and 1/2" in level surface ___. - ANSWER-Requires a beveled
edge
A change in level surface over 1/2" ___. - ANSWER-requires ramp treatment
A finding of substandard care requires the survey team to have evidence of ___. -
ANSWER-immediate jeopardy to resident care than has or likely to cause serious injury
or death
A leader who delegates decision making to subordinates while setting larger objectives
is using the ___ style. - ANSWER-laizze faire style
A passenger loading zone must be at least ___ wide and ___ long. - ANSWER-60" wide
and 20 ft long
A resident was admitted on June 1. The attending physician charted a visit an physical
examiniation on june 27, july 29 and sept 4. The facility ___. - ANSWER-Was in
compliance and would not be cited
A resident was only given lunch that day, was given the wrong medication in the
morning, had her room changed without notification and was not given a bath as
requested. Per OBRA 1987 how many rights were violated? - ANSWER-3
A tag of ___ or above would indicate substandard care. - ANSWER-G
A violation with a severity requiring immediate action due to risk of injury, harm,
impairment or death to a resident is a ___. - ANSWER-Level 4
Adding baking soda to food will primarily affect its ___. - ANSWER-Nutuitive value
Administrators consult ___ to compare outcomes to expectations. - ANSWER-policies
and plans of actions
All furniture, equipment, boxes and supplies must be elevated ___ inches above the
floor to allow the floor directly underneath to be cleaned. - ANSWER-6