C182 MESSER PRACTICE 1 EXAM STUDY
QUESTIONS AND ANSWERS COMPLETE AND
VERIFIED WESTERN GOVERNORS’ UNIVERSITY
A technician is installing a fresh Windows operating system on a file server.
Unfortunately, the drive controller in the system is not recognized during the
installation process. Which of the following would be the BEST way to manage this
issue?
Load third-party drivers
load third-party drivers
The Windows installation program includes drivers for most hardware devices, but
occasionally additional device drivers will need to be added during the installation
process.
A user has noticed their system has been running very slowly over the last few
days. They have also noticed files stored on their computer randomly disappear
after the files are saved. The user has rebooted the computer, but the same
problems continue to occur. Which of the following should the user perform to
resolve these issues?
Install anti-malware software
Install anti-malware software
A system running slowly and has files randomly disappearing are clear indications of
malware. The best step to follow would be the installation of anti-malware software
to identify and remove any existing malware from the system.
Boot to safe mode
Booting to Safe Mode might be a troubleshooting step during the malware removal
phase, but it won't commonly stop malware from exhibiting the symptoms identified
in the question.
,Release and renew the network connection
Releasing and renewing the network connection will cause the DHCP (Dynamic Host
Configuration Protocol) assignment process to complete, but that won't resolve any
issues with slowdowns and files disappearing.
Upgrade the system RAM
Upgrading the RAM might address slowdown issues, but it wouldn't resolve any
problems related to files randomly disappearing from the storage drive.
A user in the sales department is attempting to upgrade the operating system of
their smartphone, but the smartphone will not start the installation when
selected. Which of the following is the MOST likely reason for this issue?
The smartphone storage is nearly full
To upgrade
a smartphone needs enough storage available to download and process the upgrade
files. If the storage space is limited, the upgrade will not be processed.
A user purchased a copy of home tax software and has installed it on their
company computer. This morning, the user logs in and finds that the tax software
has been automatically removed from the system. Which of the following would
be the MOST likely reason for this result?
The user has installed a personal license
Personally licensed software
can be difficult to audit on computers owned by a company, and many organizations
will not allow software to be installed on company-owned systems if the company
has not purchased the license.
A system administrator is upgrading four workstations from Windows 8.1 to
Windows 11. All of the user files and applications are stored on the server, and no
documents or settings need to be retained between versions. Which of these
installation methods would be the BEST way to provide this upgrade?
, Clean install
Clean installation
will completely delete the previous operating system and install a new installation of
the Windows 11 operating system. The previous Windows 8.1 operating system will
no longer be available on the computer.
Factory reset
will restore the computer to the configuration from the original purchase. In this
example, the factory reset will refresh the existing Windows 8.1 installation (or a
previous version), instead of installing Windows 11.
Repair installation
installs the current version of the operating system over itself in an effort to repair
files that may have been deleted or damaged.
A computer on a manufacturing floor has been identified as a malware-infected
system. Which of the following should be the best NEXT step to resolve this issue?
Disconnect the network cable
Disconnect the network cable
After identifying a system infected with malware, it's important to quarantine that
system and restrict any access to the local network or devices. Disconnecting the
network cable would be an important step during the quarantine process.
n administrator is upgrading a Windows 8.1 Enterprise x64 computer to Windows
10. The user would like to maintain all applications and files during the upgrade
process. Which of the following upgrade options would meet this requirement?
Windows 10 Enterprise x64
Since the starting Windows 8.1 edition is the Enterprise version, the final
operating system must also be the same or higher. Windows 10 Pro is not the
same or higher edition as Windows 8.1 Enterprise edition.
True
QUESTIONS AND ANSWERS COMPLETE AND
VERIFIED WESTERN GOVERNORS’ UNIVERSITY
A technician is installing a fresh Windows operating system on a file server.
Unfortunately, the drive controller in the system is not recognized during the
installation process. Which of the following would be the BEST way to manage this
issue?
Load third-party drivers
load third-party drivers
The Windows installation program includes drivers for most hardware devices, but
occasionally additional device drivers will need to be added during the installation
process.
A user has noticed their system has been running very slowly over the last few
days. They have also noticed files stored on their computer randomly disappear
after the files are saved. The user has rebooted the computer, but the same
problems continue to occur. Which of the following should the user perform to
resolve these issues?
Install anti-malware software
Install anti-malware software
A system running slowly and has files randomly disappearing are clear indications of
malware. The best step to follow would be the installation of anti-malware software
to identify and remove any existing malware from the system.
Boot to safe mode
Booting to Safe Mode might be a troubleshooting step during the malware removal
phase, but it won't commonly stop malware from exhibiting the symptoms identified
in the question.
,Release and renew the network connection
Releasing and renewing the network connection will cause the DHCP (Dynamic Host
Configuration Protocol) assignment process to complete, but that won't resolve any
issues with slowdowns and files disappearing.
Upgrade the system RAM
Upgrading the RAM might address slowdown issues, but it wouldn't resolve any
problems related to files randomly disappearing from the storage drive.
A user in the sales department is attempting to upgrade the operating system of
their smartphone, but the smartphone will not start the installation when
selected. Which of the following is the MOST likely reason for this issue?
The smartphone storage is nearly full
To upgrade
a smartphone needs enough storage available to download and process the upgrade
files. If the storage space is limited, the upgrade will not be processed.
A user purchased a copy of home tax software and has installed it on their
company computer. This morning, the user logs in and finds that the tax software
has been automatically removed from the system. Which of the following would
be the MOST likely reason for this result?
The user has installed a personal license
Personally licensed software
can be difficult to audit on computers owned by a company, and many organizations
will not allow software to be installed on company-owned systems if the company
has not purchased the license.
A system administrator is upgrading four workstations from Windows 8.1 to
Windows 11. All of the user files and applications are stored on the server, and no
documents or settings need to be retained between versions. Which of these
installation methods would be the BEST way to provide this upgrade?
, Clean install
Clean installation
will completely delete the previous operating system and install a new installation of
the Windows 11 operating system. The previous Windows 8.1 operating system will
no longer be available on the computer.
Factory reset
will restore the computer to the configuration from the original purchase. In this
example, the factory reset will refresh the existing Windows 8.1 installation (or a
previous version), instead of installing Windows 11.
Repair installation
installs the current version of the operating system over itself in an effort to repair
files that may have been deleted or damaged.
A computer on a manufacturing floor has been identified as a malware-infected
system. Which of the following should be the best NEXT step to resolve this issue?
Disconnect the network cable
Disconnect the network cable
After identifying a system infected with malware, it's important to quarantine that
system and restrict any access to the local network or devices. Disconnecting the
network cable would be an important step during the quarantine process.
n administrator is upgrading a Windows 8.1 Enterprise x64 computer to Windows
10. The user would like to maintain all applications and files during the upgrade
process. Which of the following upgrade options would meet this requirement?
Windows 10 Enterprise x64
Since the starting Windows 8.1 edition is the Enterprise version, the final
operating system must also be the same or higher. Windows 10 Pro is not the
same or higher edition as Windows 8.1 Enterprise edition.
True
