Project Management: The Managerial
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Process
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
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the prior written consent of McGraw-Hill.
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1
, Project Management: The Managerial
ww ww ww
Process
Chapter 1 ww
Modern Project Management ww ww
Chapter Outline ww
1. What Is a Project?
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A. What a Project Is Not
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B. Program versus Project ww ww
C. The Project Life Cycle
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D. The Project Manager
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E. Being Part of a Project Team
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2. Agile Project Management
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3. Current Drivers of Project Management
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A. Compression of the Product Life Cycle ww ww ww ww ww
B. Knowledge Explosion ww
C. Triple Bottom Line (Planet, People, Profit)
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D. Increased Customer Focus ww ww
E. Small Projects Represent Big Problems
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4. Project Management Today: A Socio-Technical Approach
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5. Summary
6. Text Overview
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7. Key Terms
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8. Review Questions
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9. Snapshot from Practice: Discussion Questions
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10. Exercises
11. Case 1.1: A Day in the Life—2019
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12. Case 1.2: The Hokies Lunch Group
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Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
2
, Project Management: The Managerial
ww ww ww
Process
Chapter Learning Objectives ww ww
After reading this chapter you should be able to:
ww ww ww ww ww ww ww ww
LO 1-1
ww Understand why project management is crucial in today’s world.
ww ww ww ww ww ww ww ww
LO 1-2
ww Distinguish a project from routine operations. ww ww ww ww ww
LO 1-3
ww Identify the different stages of a project life cycle.
ww ww ww ww ww ww ww ww
LO 1-4
ww Describe how Agile PM is different from traditional PM.
ww ww ww ww ww ww ww ww
LO 1-5
ww Understand that managing projects involves balancing the technical
ww ww ww ww ww ww ww
and sociocultural dimensions of the project.
ww ww ww ww ww ww
Review Questions ww
1. Define a project. What are five characteristics which help differentiate
ww ww ww ww ww ww ww ww ww
projects from other functions carried out in the daily operations of the
ww ww ww ww ww ww ww ww ww ww ww ww
organization?
ww
A project is a complex, non-routine, one-time effort limited by time, budget,
ww ww ww ww ww ww ww ww ww ww ww
resource, and specifications. Differentiating characteristics of projects from
ww ww ww ww ww ww ww ww
routine, repetitive daily work are below:
ww ww ww ww ww ww
a. A defined lifespan
ww ww
b. A well-defined objective
ww ww
c. Typically involves people from several disciplines
ww ww ww ww ww
d. A project life cycle
ww ww ww
e. Specific time, cost, and performance requirements.
ww ww ww ww ww
2. What are some of the key environmental forces that have changed the
ww ww ww ww ww ww ww ww ww ww ww
way projects are managed? What has been the effect of these forces
ww ww ww ww ww ww ww ww ww ww ww ww
on the management of projects?
ww ww ww ww ww
Some environmental forces that have changed the way we manage projects are
ww ww ww ww ww ww ww ww ww ww ww
the product life cycle, knowledge growth, global competition, organization
ww ww ww ww ww ww ww ww ww
downsizing, technology changes, time-to-market. The impact of these forces is
ww ww ww ww ww ww ww ww ww ww
more projects per organization, project teams responsible for implementing
ww ww ww ww ww ww ww ww ww
projects, accountability, changing organization structures, need for rapid
ww ww ww ww ww ww ww ww
completion of projects, linking projects to organization strategy and customers,
ww ww ww ww ww ww ww ww ww ww
prioritizing projects to conserve organization resources, alliances with external
ww ww ww ww ww ww ww ww ww
organizations, and so on.
ww ww ww ww
3. Describe the four phases of the traditional project life cycle. Which phase do
ww ww ww ww ww ww ww ww ww ww ww ww
you think would be most the difficult one to complete?
ww ww ww ww ww ww ww ww ww ww
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
3
, Project Management: The Managerial
ww ww ww
Process
1. Defining: Project specifications objectives are defined, and teams are formed
ww ww ww ww ww ww ww ww ww
with major responsibilities assigned. Much of this is referred to as defining
ww ww ww ww ww ww ww ww ww ww ww ww
the Scope of a project.
ww ww ww ww ww
2. Planning: The creation of a comprehensive plan that includes schedules,
ww ww ww ww ww ww ww ww ww
budgets, staffing and risk assessment.
ww ww ww ww ww
3. Executing: Work begins, deliverables are produced, and progress is monitored.
ww ww ww ww ww ww ww ww ww
4. Closing: Putting the project to bed includes customer delivery, post project
ww ww ww ww ww ww ww ww ww ww
review or audit, and redeployment of project team.
ww ww ww ww ww ww ww ww
problematic. Disagreements at the customer acceptance can lead to rework,
ww ww ww ww ww ww ww ww ww
tension and in many cases litigation. Veteran project managers answer to this
ww ww ww ww ww ww ww ww ww ww ww ww
question would be ―It all depends‖.
ww ww ww ww ww ww
4. What kinds of projects is Agile PM best suited for and why?
ww ww ww ww ww ww ww ww ww ww ww
R&D work, technological breakthroughs, and creative endeavors.
ww ww ww ww ww ww
5. The technical and sociocultural dimensions of project management are two
ww ww ww ww ww ww ww ww ww
sides to the same coin. Explain.
ww ww ww ww ww ww
The technical and sociocultural dimensions of project management are two sides
ww ww ww ww ww ww ww ww ww ww
of the same coin because successful project managers are skillful in both areas.
ww ww ww ww ww ww ww ww ww ww ww ww ww
The point is successful project managers need to be very comfortable and
ww ww ww ww ww ww ww ww ww ww ww ww
skillful in both areas.
ww ww ww ww
Snapshot from Practice: Discussion Questions ww ww ww ww
1.1 The Project Management Institute
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1. If you were a student interested in pursuing a career in project management
ww ww ww ww ww ww ww ww ww ww ww ww
how important do you think being CAPM would be?
ww ww ww ww ww ww ww ww ww
There is no data available on the value of the CAPM in the job market. Experts
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
suggest at a minimum it demonstrates a strong interest in project management and
ww ww ww ww ww ww ww ww ww ww ww ww ww
a good understanding of the project management processes. Given the growing
ww ww ww ww ww ww ww ww ww ww ww
demand for people to work on projects, the CAPM may just separate you from
ww ww ww ww ww ww ww ww ww ww ww ww ww ww
other applicants.
ww ww
2. How valuable do you think being a certified PMP is?
ww ww ww ww ww ww ww ww ww
Reliable data is hard to find. PMI reported that the median salary for a PMP is
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
$108,200. Non-certified project managers, on the other hand, showed a median
ww ww ww ww ww ww ww ww ww ww ww
income of $91,000. According to a different survey, eighty percent of high-
ww ww ww ww ww ww ww ww ww ww ww ww
performing projects used PMP certified project managers.
ww ww ww ww ww ww
1.3 London Calling: Seattle Seahawks versus Oakland Raiders
ww ww ww ww ww ww ww
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
4
ww ww ww
Process
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill.
ww ww ww ww ww ww
1
, Project Management: The Managerial
ww ww ww
Process
Chapter 1 ww
Modern Project Management ww ww
Chapter Outline ww
1. What Is a Project?
ww ww ww
A. What a Project Is Not
ww ww ww ww
B. Program versus Project ww ww
C. The Project Life Cycle
ww ww ww
D. The Project Manager
ww ww
E. Being Part of a Project Team
ww ww ww ww ww
2. Agile Project Management
ww ww
3. Current Drivers of Project Management
ww ww ww ww
A. Compression of the Product Life Cycle ww ww ww ww ww
B. Knowledge Explosion ww
C. Triple Bottom Line (Planet, People, Profit)
ww ww ww ww ww
D. Increased Customer Focus ww ww
E. Small Projects Represent Big Problems
ww ww ww ww
4. Project Management Today: A Socio-Technical Approach
ww ww ww ww ww
5. Summary
6. Text Overview
ww
7. Key Terms
ww
8. Review Questions
ww
9. Snapshot from Practice: Discussion Questions
ww ww ww ww
10. Exercises
11. Case 1.1: A Day in the Life—2019
ww ww ww ww ww ww
12. Case 1.2: The Hokies Lunch Group
ww ww ww ww ww
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
2
, Project Management: The Managerial
ww ww ww
Process
Chapter Learning Objectives ww ww
After reading this chapter you should be able to:
ww ww ww ww ww ww ww ww
LO 1-1
ww Understand why project management is crucial in today’s world.
ww ww ww ww ww ww ww ww
LO 1-2
ww Distinguish a project from routine operations. ww ww ww ww ww
LO 1-3
ww Identify the different stages of a project life cycle.
ww ww ww ww ww ww ww ww
LO 1-4
ww Describe how Agile PM is different from traditional PM.
ww ww ww ww ww ww ww ww
LO 1-5
ww Understand that managing projects involves balancing the technical
ww ww ww ww ww ww ww
and sociocultural dimensions of the project.
ww ww ww ww ww ww
Review Questions ww
1. Define a project. What are five characteristics which help differentiate
ww ww ww ww ww ww ww ww ww
projects from other functions carried out in the daily operations of the
ww ww ww ww ww ww ww ww ww ww ww ww
organization?
ww
A project is a complex, non-routine, one-time effort limited by time, budget,
ww ww ww ww ww ww ww ww ww ww ww
resource, and specifications. Differentiating characteristics of projects from
ww ww ww ww ww ww ww ww
routine, repetitive daily work are below:
ww ww ww ww ww ww
a. A defined lifespan
ww ww
b. A well-defined objective
ww ww
c. Typically involves people from several disciplines
ww ww ww ww ww
d. A project life cycle
ww ww ww
e. Specific time, cost, and performance requirements.
ww ww ww ww ww
2. What are some of the key environmental forces that have changed the
ww ww ww ww ww ww ww ww ww ww ww
way projects are managed? What has been the effect of these forces
ww ww ww ww ww ww ww ww ww ww ww ww
on the management of projects?
ww ww ww ww ww
Some environmental forces that have changed the way we manage projects are
ww ww ww ww ww ww ww ww ww ww ww
the product life cycle, knowledge growth, global competition, organization
ww ww ww ww ww ww ww ww ww
downsizing, technology changes, time-to-market. The impact of these forces is
ww ww ww ww ww ww ww ww ww ww
more projects per organization, project teams responsible for implementing
ww ww ww ww ww ww ww ww ww
projects, accountability, changing organization structures, need for rapid
ww ww ww ww ww ww ww ww
completion of projects, linking projects to organization strategy and customers,
ww ww ww ww ww ww ww ww ww ww
prioritizing projects to conserve organization resources, alliances with external
ww ww ww ww ww ww ww ww ww
organizations, and so on.
ww ww ww ww
3. Describe the four phases of the traditional project life cycle. Which phase do
ww ww ww ww ww ww ww ww ww ww ww ww
you think would be most the difficult one to complete?
ww ww ww ww ww ww ww ww ww ww
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
3
, Project Management: The Managerial
ww ww ww
Process
1. Defining: Project specifications objectives are defined, and teams are formed
ww ww ww ww ww ww ww ww ww
with major responsibilities assigned. Much of this is referred to as defining
ww ww ww ww ww ww ww ww ww ww ww ww
the Scope of a project.
ww ww ww ww ww
2. Planning: The creation of a comprehensive plan that includes schedules,
ww ww ww ww ww ww ww ww ww
budgets, staffing and risk assessment.
ww ww ww ww ww
3. Executing: Work begins, deliverables are produced, and progress is monitored.
ww ww ww ww ww ww ww ww ww
4. Closing: Putting the project to bed includes customer delivery, post project
ww ww ww ww ww ww ww ww ww ww
review or audit, and redeployment of project team.
ww ww ww ww ww ww ww ww
problematic. Disagreements at the customer acceptance can lead to rework,
ww ww ww ww ww ww ww ww ww
tension and in many cases litigation. Veteran project managers answer to this
ww ww ww ww ww ww ww ww ww ww ww ww
question would be ―It all depends‖.
ww ww ww ww ww ww
4. What kinds of projects is Agile PM best suited for and why?
ww ww ww ww ww ww ww ww ww ww ww
R&D work, technological breakthroughs, and creative endeavors.
ww ww ww ww ww ww
5. The technical and sociocultural dimensions of project management are two
ww ww ww ww ww ww ww ww ww
sides to the same coin. Explain.
ww ww ww ww ww ww
The technical and sociocultural dimensions of project management are two sides
ww ww ww ww ww ww ww ww ww ww
of the same coin because successful project managers are skillful in both areas.
ww ww ww ww ww ww ww ww ww ww ww ww ww
The point is successful project managers need to be very comfortable and
ww ww ww ww ww ww ww ww ww ww ww ww
skillful in both areas.
ww ww ww ww
Snapshot from Practice: Discussion Questions ww ww ww ww
1.1 The Project Management Institute
ww ww ww ww
1. If you were a student interested in pursuing a career in project management
ww ww ww ww ww ww ww ww ww ww ww ww
how important do you think being CAPM would be?
ww ww ww ww ww ww ww ww ww
There is no data available on the value of the CAPM in the job market. Experts
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
suggest at a minimum it demonstrates a strong interest in project management and
ww ww ww ww ww ww ww ww ww ww ww ww ww
a good understanding of the project management processes. Given the growing
ww ww ww ww ww ww ww ww ww ww ww
demand for people to work on projects, the CAPM may just separate you from
ww ww ww ww ww ww ww ww ww ww ww ww ww ww
other applicants.
ww ww
2. How valuable do you think being a certified PMP is?
ww ww ww ww ww ww ww ww ww
Reliable data is hard to find. PMI reported that the median salary for a PMP is
ww ww ww ww ww ww ww ww ww ww ww ww ww ww ww
$108,200. Non-certified project managers, on the other hand, showed a median
ww ww ww ww ww ww ww ww ww ww ww
income of $91,000. According to a different survey, eighty percent of high-
ww ww ww ww ww ww ww ww ww ww ww ww
performing projects used PMP certified project managers.
ww ww ww ww ww ww
1.3 London Calling: Seattle Seahawks versus Oakland Raiders
ww ww ww ww ww ww ww
Copyright © 2021 McGraw-Hill. All rights reserved. No reproduction or distribution without
ww ww ww ww ww ww ww ww ww ww ww
the prior written consent of McGraw-Hill. ww ww ww ww ww ww
4