©THESTAR 2024/2025 ALL RIGHTS RESERVED.
MGT 3620 Final Exam Questions And
Answers 100% Guaranteed Pass.
Ch 13: What is leadership? - Answer✔use of power and influence to direct the activities of
followers toward goal achievement
What is power? - Answer✔ability to influence the behavior of others and resist unwanted
influence
How is power acquired? - Answer✔through organizational power and personal power
What are the five types of power? - Answer✔1. Legitimate
2. Reward
3. Coercive
4. Referent
5. Expert
What are the guidelines for use of each power? - Answer✔Legit --> stay in rights; communicate
politely; describe purpose
Reward --> be attractive; follow through; be clear abt reward
Coercive --> warn before punish; fair punishment; quick and no discrimination
Expert --> evidence to support; communicate importance; consistence/honest/thoughtful
Referent --> follow commits; do for others; support others
Contingency factors of power? - Answer✔- Substitutability (people have alternatives in
accessing resources)
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
- centrality (how important a person's job is)
- discretion (managers have the right to make decisions on their own)
- visibility (how aware others are of a leader's power)
What is influence? - Answer✔use of an actual behavior that causes behavioral or attitudinal
changes in others
What are the directions of influence? - Answer✔- downward --> managers influencing
employees
- lateral --> peers influencing peers
- upward --> employees influencing managers
What are the 10 influence tactics? How effective are each of these tactics? - Answer✔(Most
Effective)
1. Rational Persuasion
2. Consultation
3. Inspirational Appeals
4. Collabs
Moderate
5. Ingratiation
6. Personal Appeals
7. Apprising
Least
8. Pressure
2|Page
MGT 3620 Final Exam Questions And
Answers 100% Guaranteed Pass.
Ch 13: What is leadership? - Answer✔use of power and influence to direct the activities of
followers toward goal achievement
What is power? - Answer✔ability to influence the behavior of others and resist unwanted
influence
How is power acquired? - Answer✔through organizational power and personal power
What are the five types of power? - Answer✔1. Legitimate
2. Reward
3. Coercive
4. Referent
5. Expert
What are the guidelines for use of each power? - Answer✔Legit --> stay in rights; communicate
politely; describe purpose
Reward --> be attractive; follow through; be clear abt reward
Coercive --> warn before punish; fair punishment; quick and no discrimination
Expert --> evidence to support; communicate importance; consistence/honest/thoughtful
Referent --> follow commits; do for others; support others
Contingency factors of power? - Answer✔- Substitutability (people have alternatives in
accessing resources)
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED.
- centrality (how important a person's job is)
- discretion (managers have the right to make decisions on their own)
- visibility (how aware others are of a leader's power)
What is influence? - Answer✔use of an actual behavior that causes behavioral or attitudinal
changes in others
What are the directions of influence? - Answer✔- downward --> managers influencing
employees
- lateral --> peers influencing peers
- upward --> employees influencing managers
What are the 10 influence tactics? How effective are each of these tactics? - Answer✔(Most
Effective)
1. Rational Persuasion
2. Consultation
3. Inspirational Appeals
4. Collabs
Moderate
5. Ingratiation
6. Personal Appeals
7. Apprising
Least
8. Pressure
2|Page
