Exam REAL EXAM QUESTIONS AND
CORRECT ANSWERS
Evaluation - ✔✔1) Critiquing and rating the overall success of an event. 2)
Developing an event profile from accurate event statistics.
Objective - ✔✔Formalized statement of outcomes to be anticipated as a result
of the educational process.
Outsourcing - ✔✔Hiring an outside firm or individual to perform the task
instead of using in-house staff; to subcontract a task or responsibility to a third
party.
Return on investment - ✔✔ROI. Net Profit divided by Net Worth. A financial
ratio indicating the degree of profitability. To calculate, use event revenues
minus program expenses divided by program expenses, multiplied by 100 to get
the ROI %.
Stakeholder - ✔✔All individuals who are invested in a project or event such as
the sponsors, attendees, vendors, media and others.
Strategic plan - ✔✔Long range plan of action for a company or organization.
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,Educational programming committee - ✔✔A group of voluntary committee
members with vested interests in program content who are commonly used to
establish direction for educational programs offered at association meetings.
Focus group - ✔✔Method of doing research using a small group led by a
facilitator.
Kiosk - ✔✔1) Free-standing pavilion or light structure, often inside a facility,
where printed or electronic information is available. 2) A small enclosure for
ticket sales, information, etc.
Program design - ✔✔Structure of event program elements to achieve specific
goals and objectives.
Sampling - ✔✔1) A research method based upon selecting a portion of a
population for study. 2) Paperwork and fees paid to a building by exhibitors for
the right to serve food product.
Survey - ✔✔Solicitation of opinions regarding services; questionnaire.
Audience reaction team - ✔✔4 or 5 participants query the main speaker from
the stage with questions from the audience and follow up questions.
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,Buzz session - ✔✔Method to increase audience participation by dividing all
participants in discussion groups each of which reports the group's findings and
opinions during a following plenary session.
Certified Speaking Professional (CSP) - ✔✔CSP. Accredited designation offered
by the National Speakers Association. This designation is earned for extensive,
documented speaking experience and client satisfaction.
Colloquium - ✔✔An informal meeting for the purpose of discussion; usually of
an academic or research nature and in order to ascertain areas of mutual
interest through exchange of ideas. Conducted as and when convenient, but
with little regularity.
Debate - ✔✔A discussion which takes place within a meeting, a public or private
sitting or in one of the various types of assembly or meeting.
Facilitator - ✔✔An individual who guides discussion and/or decision making.
Fishbowl - ✔✔An interchange between an inner circle debating an issue and an
outer circle of observers. Individuals occasionally move from one circle to the
other.
Interview - ✔✔The presenter is questioned by a moderator on behalf of the
audience.
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, National Speakers Association (NSA) - ✔✔National Speakers Association. A
member of the Convention Industry Council.
Seminar - ✔✔1) Lecture and dialogue allowing participants to share experiences
in a particular field under the guidance of an expert discussion leader. 2) A
meeting or series of meetings of from 10 to 50 specialists who have different
specific skills but have a specific common interest and come together for
training or learning purposes. The work schedule of a seminar has the specific
object of enriching the skills of the participants.
Speakers bureau - ✔✔An organization who locates and books speakers
according to my specifications and budget.
Symposium - ✔✔A meeting of a number of experts in a particular field, at which
papers are presented and discussed by specialists on particular subjects with a
view to making recommendations concerning the problems under discussion.
Workshop - ✔✔1) Meeting of several persons for intensive discussion. The
workshop concept has been developed to compensate for diverging views in a
particular discipline or on a particular subject. 2) Informal and public session of
free discussion organized to take place between formal plenary sessions or
commissions of a congress or of a conference, either on a subject chosen by the
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