©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
Salesforce Administrator Certification Exam
Questions And Answers 100% Verified And
Updated.
Which report should a System Administrator use to display the number of Contacts related to an
Account?
A. Tabular report with a report formula
B. Summary report with a report formula
C. Tabular report with a Roll-up Summary Account field
D. Summary report with a Roll-up Summary Account field - Answer✔B. Summary report with a
report formula
Correct. Write summary formulas to evaluate a report's group subtotals and grand totals.
Ursa Major Solar is looking into backup methods.
Which set of small and large data backup methods are available in native Salesforce?
A. Data Loader Exports, Mass Exports, and Weekly Data Export Service
B. Report Exports, Dashboard Exports, and Weekly Data Export Service
C. Data Loader Exports, Report Exports, and Weekly Data Export Service
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports - Answer✔C.
Data Loader Exports, Report Exports, and Weekly Data Export Service
Correct. Data can be backed up via Data Loader Exports, Report Exports, and Weekly Data
Export Service.
The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps
remember to add Products to every Opportunity?
1|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
A. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities
with no Products.
B. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
C. Create a related list to enable the user to view the related products.
D. Enable the Opportunity setting to prompt users to add products to opportunities. - Answer✔D.
Enable the Opportunity setting to prompt users to add products to opportunities.
Correct. Prompting users to add products to opportunities allows sales to easliy add products.
Universal Containers uses an Auto-numbering system to uniquely identify each support request.
They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have quick
access to this information?
Choose 2 options.
A. Self-service Portal
B. Case Feed Layout Actions
C. Case Comment Notifications
D. Auto-response Rules - Answer✔A. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers - allowing
them to resolve their inquiries without contacting a customer service representative.
D. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case submissions
based on the record's attributes.
Universal Containers utilizes a private sharing model for Accounts, Contacts, and Opportunities.
When account owners are on vacation, a back-up sales rep needs access to all Accounts with the
rating of Hot.
How should the System Administrator give the back-up sales rep access to Hot Accounts?
A. Create a criteria-based sharing rule to share all Hot Accounts with the user in the back-up rep
account field.
B. Use a workflow rule to change ownership for all the Hot Accounts where the owner's On
Vacation field is checked.
2|Page
Salesforce Administrator Certification Exam
Questions And Answers 100% Verified And
Updated.
Which report should a System Administrator use to display the number of Contacts related to an
Account?
A. Tabular report with a report formula
B. Summary report with a report formula
C. Tabular report with a Roll-up Summary Account field
D. Summary report with a Roll-up Summary Account field - Answer✔B. Summary report with a
report formula
Correct. Write summary formulas to evaluate a report's group subtotals and grand totals.
Ursa Major Solar is looking into backup methods.
Which set of small and large data backup methods are available in native Salesforce?
A. Data Loader Exports, Mass Exports, and Weekly Data Export Service
B. Report Exports, Dashboard Exports, and Weekly Data Export Service
C. Data Loader Exports, Report Exports, and Weekly Data Export Service
D. Mass Export Wizard, Weekly Data Export Service, and Data Loader Exports - Answer✔C.
Data Loader Exports, Report Exports, and Weekly Data Export Service
Correct. Data can be backed up via Data Loader Exports, Report Exports, and Weekly Data
Export Service.
The Sales Operations team notices an increase in Opportunities without Products.
Which configuration change should the System Administrator make to help Sales Reps
remember to add Products to every Opportunity?
1|Page
, ©FYNDLAY 2024/2025 ALL RIGHTS RESERVED.
A. Create a Workflow Rule on the Opportunity object to add a default Product to Opportunities
with no Products.
B. Set the Org-Wide Defaults for Price Books to Use and Products to Read Only.
C. Create a related list to enable the user to view the related products.
D. Enable the Opportunity setting to prompt users to add products to opportunities. - Answer✔D.
Enable the Opportunity setting to prompt users to add products to opportunities.
Correct. Prompting users to add products to opportunities allows sales to easliy add products.
Universal Containers uses an Auto-numbering system to uniquely identify each support request.
They want customers to know this number as soon as possible.
Which two features should the System Administrator implement to allow customers have quick
access to this information?
Choose 2 options.
A. Self-service Portal
B. Case Feed Layout Actions
C. Case Comment Notifications
D. Auto-response Rules - Answer✔A. Self-service Portal
Correct. A self-service portal provides an online support channel for your customers - allowing
them to resolve their inquiries without contacting a customer service representative.
D. Auto-response Rules
Correct. Auto-response rules let you automatically send email responses for case submissions
based on the record's attributes.
Universal Containers utilizes a private sharing model for Accounts, Contacts, and Opportunities.
When account owners are on vacation, a back-up sales rep needs access to all Accounts with the
rating of Hot.
How should the System Administrator give the back-up sales rep access to Hot Accounts?
A. Create a criteria-based sharing rule to share all Hot Accounts with the user in the back-up rep
account field.
B. Use a workflow rule to change ownership for all the Hot Accounts where the owner's On
Vacation field is checked.
2|Page
