CMAA PRACTICE STUDY GUIDE | 170 ACTUAL QUESTIONS &N ANSWERS | GRADED A+ | 2025 | SOLVED

1. Patients can receive care at many different types of health facilities. Which
of the following delivery models directs its resources to vulnerable popula-
tions?: Mobile Health Unit
2. A health care team approach to care can follow different types of models.
Which of the following models involves providers, hospitals, and specialists,
who work together to give quality care specifically to patients who are enrolled
in Medicare insurance?: Accountable Care Organizations (ACO's)
3. A patient arrives for a scheduled appointment at the specified date and
time. Which of the following team members communicates with the patient
to check in and prepare them to move forward to the exam room?: Certified
Medical Administrative Assistant (CMAA)
4. When patients arrive for medical care, a process is performed before the
provider sees the patient. Which of the following team members has the
responsibility of taking the patient into the examination area and preparing
them for the exam?: Certified Clinical Medical Assistant (CCMA)
5. There are different types of patient health records. Which of the following
types manages patient appointments in a remote app?: Mobile software
6. There are many types of health records. Which of the following health
records stores data on an external server and can be accessed with any device
that has an internet connection but uses a unique user login and password for
security and privacy purposes?: Cloud-based EHR systems
7. Which of the following patient demographic information would be entered
into the electronic health record (EHR) and electronic medical record (EMR)?-
: Date of birth and sex
8. The electronic health record contains information such as current med-
ications, diagnoses, laboratory reports, and orders. Which of the following
information should also be included?: Family medical history
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,9. Terminology is broken down into word parts for easier spelling and remem-
bering definitions. Which of the following is the prefix that means false or
deceptive, usually regarding appearances?: Pseudo-
10. Three basic word parts are used to create medical terms. Which of the
following parts comes at the end and modifies the meaning as to what?: Suffix
11. According to The Joint Commission, which of the following abbreviations
should be used instead of IU?: International Unit
12. Which of the following is the correct interpretation of the abbreviation
PRN?: To take as needed
13. Medical settings use different abbreviations. Which of the following abbre-
viations is used for atrial fibrillation?: A-FIB




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, 14. In health care, many abbreviations are acceptable to use. Which of
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the following is the acceptable abbreviation for the specialty of
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obstetrics and gynecology?: OB/GYN
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15. In health care, not all abbreviations are acceptable for use. Which of
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the following accreditation agencies has produces a "Do Not Use" list
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that provides alternatives to use?: The Joint Commission (TJC)
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16. Terminology is broken down into word parts for easier spelling and M M M M M M M M M M


com- prehension. Which of the following suffixes indicates an
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abnormality?: -osis
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17. Anatomy and physiology are the study of the body's systems,M M M M M M M M M


structures, and how they interact. Which of the following systems includes
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the adrenal, pituitary, and thyroid glands?: The endocrine system
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18. Anatomy and physiology are the study of the body's systems, M M M M M M M M M


structures, and how they interact. Which of the following medical conditions
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is caused by a bacterial infection, an allergic reaction to pollen or animal
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dander, or a result of chemical irritants?: Conjunctivitis (pink eye)
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19. Which of the following directional references indicates to the side?: Lateral
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20. Anatomy and physiology are the study of the body's system, M M M M M M M M M


structures, and how they interact? Which of the following systems
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protects the body against damage?: Integumentary
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21. A patient approaches a medical administrative assistant at the
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reception desk and expresses concern about their long wait? Which of the
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following actions by the assistant demonstrates active listening?: Nodding
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the head and giving good eye contact
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22. A medical administrative assistant notices another assistant arriving
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to work 15 min late and says, "Wow. So glad you decided to join us
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today." Which of the following communication styles is the assistant
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displaying?: - Passive-aggressive
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23. A medical administrative assistant is speaking with a patient who has
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arrived to take a scheduled pregnancy test. The patient appears visibly
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upset and states, "I think I might be pregnant." Which of the following
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responses should the assistant make?: "I can see that you are worried. I
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hope you're doing okay."
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24. A medical administrative assistant is checking in a patient when the assis-
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tant realized that the patient does not have an appointment scheduled.
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When informed of this, the patient becomes angry and demands to be
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seen by the provider. Which of the following actions should the assistant
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take?: Focus on the fact that the patient is not on today's schedule.
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25. A medical administrative assistant is speaking with a patient who becomes
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upset about the deductible amount due. The patient yells that their policy
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