BUSMHR 3200 PART 2 UPDATED
ACTUAL Exam Questions and CORRECT
Answers
"The study of the actions and attitudes that people exhibit in organizations." - CORRECT
ANSWER - •Organizational Behavior (OB)
- Economist perspective: - CORRECT ANSWER - Employees = Expense
Human Resource Management perspective: - CORRECT ANSWER - Employees = value
For what is the Goal to understand how to effectively maximize the value of the employee -
CORRECT ANSWER - Organizational behavior
Is Management easy? - CORRECT ANSWER - No
The process of working with and through others to achieve organizational objectives efficiently
and ethically - CORRECT ANSWER - Management
"Situational approach"
No one best way to manage people, teams, or organizations
The best course of action often will depend upon the interplay of multiple personal and
situational factors. - CORRECT ANSWER - Contingency approach
Organizations have two objectives: - CORRECT ANSWER - •Economic- produce product
(cost, profit, efficiency)
•Human relations -creating / distributing satisfaction (labor turnover, tenure, sickness, accident
rate, wages, employee attitudes)
,"Consideration of the people!" - CORRECT ANSWER - The Human Relations Movement
The Human Relations Movement studies - CORRECT ANSWER - Hawthrone studies
Douglas McGregors
Theory X vs Theory Y
Hawthrone studies - CORRECT ANSWER - 1. Illumination Experiments
•DID NOT have any effect on productivity
2. Relay Assembly Test Room
•Effect of changes in job conditions: productivity increased as a response to attention, working as
a group, etc.• Social relationship & interaction
3. Mass Interviewing Programme
4. Bank Wiring Observation Room
• "Social organization of people at work": A man at work is motivated by more than the
satisfaction of economic needs.
People dislike work and avoid it whenever possible
- People need to be coerced to work
- People require close supervision at all times
- Most people prefer to be directed, have little ambition and avoid responsibility - CORRECT
ANSWER - Theory X assumptions
- Given objectives, people canbe very self-directed - People become committed toobjectives with
some reward
- Most people are ambitious and can accept (and seek out) responsibility
- Work is seen as a naturalactivity, like play or rest - CORRECT ANSWER - Theory Y
Total Quality Management focuses on ___ and ____ - CORRECT ANSWER - quality and
customer satisfaction
, TQM principles have huge implications for ________ - CORRECT ANSWER - people
management
• Do it right the first time and eliminate costly rework
• Listen to, and learn from, customers and employees
• Make continuous improvement an ongoing focus
• Build teamwork, trust, and mutual respect - CORRECT ANSWER - Total Quantity
Measurment key points
Requires long term commitment in order to achieve results
Expensive to implement - CORRECT ANSWER - Limitations of Total Quality
Management (TQM):
No single best approach to using management tools
•Best use of tools and techniques is driven by unique needs of the situation
•Carefully study the situation, then implement the best, most effective tools/techniques for
success - CORRECT ANSWER - Contingency Approach to Management
Situational leadership is one famous example of this approach - CORRECT ANSWER -
Contingency Approach t
Which approach calls for using management concepts and techniques in a situationally
appropriate manner? - CORRECT ANSWER - Contingency approach
a set of integrated activities to create a sustainable competitive advantage - CORRECT
ANSWER - strategy
Creating more economic value than rival firms - CORRECT ANSWER - Competitive
Advantage
ACTUAL Exam Questions and CORRECT
Answers
"The study of the actions and attitudes that people exhibit in organizations." - CORRECT
ANSWER - •Organizational Behavior (OB)
- Economist perspective: - CORRECT ANSWER - Employees = Expense
Human Resource Management perspective: - CORRECT ANSWER - Employees = value
For what is the Goal to understand how to effectively maximize the value of the employee -
CORRECT ANSWER - Organizational behavior
Is Management easy? - CORRECT ANSWER - No
The process of working with and through others to achieve organizational objectives efficiently
and ethically - CORRECT ANSWER - Management
"Situational approach"
No one best way to manage people, teams, or organizations
The best course of action often will depend upon the interplay of multiple personal and
situational factors. - CORRECT ANSWER - Contingency approach
Organizations have two objectives: - CORRECT ANSWER - •Economic- produce product
(cost, profit, efficiency)
•Human relations -creating / distributing satisfaction (labor turnover, tenure, sickness, accident
rate, wages, employee attitudes)
,"Consideration of the people!" - CORRECT ANSWER - The Human Relations Movement
The Human Relations Movement studies - CORRECT ANSWER - Hawthrone studies
Douglas McGregors
Theory X vs Theory Y
Hawthrone studies - CORRECT ANSWER - 1. Illumination Experiments
•DID NOT have any effect on productivity
2. Relay Assembly Test Room
•Effect of changes in job conditions: productivity increased as a response to attention, working as
a group, etc.• Social relationship & interaction
3. Mass Interviewing Programme
4. Bank Wiring Observation Room
• "Social organization of people at work": A man at work is motivated by more than the
satisfaction of economic needs.
People dislike work and avoid it whenever possible
- People need to be coerced to work
- People require close supervision at all times
- Most people prefer to be directed, have little ambition and avoid responsibility - CORRECT
ANSWER - Theory X assumptions
- Given objectives, people canbe very self-directed - People become committed toobjectives with
some reward
- Most people are ambitious and can accept (and seek out) responsibility
- Work is seen as a naturalactivity, like play or rest - CORRECT ANSWER - Theory Y
Total Quality Management focuses on ___ and ____ - CORRECT ANSWER - quality and
customer satisfaction
, TQM principles have huge implications for ________ - CORRECT ANSWER - people
management
• Do it right the first time and eliminate costly rework
• Listen to, and learn from, customers and employees
• Make continuous improvement an ongoing focus
• Build teamwork, trust, and mutual respect - CORRECT ANSWER - Total Quantity
Measurment key points
Requires long term commitment in order to achieve results
Expensive to implement - CORRECT ANSWER - Limitations of Total Quality
Management (TQM):
No single best approach to using management tools
•Best use of tools and techniques is driven by unique needs of the situation
•Carefully study the situation, then implement the best, most effective tools/techniques for
success - CORRECT ANSWER - Contingency Approach to Management
Situational leadership is one famous example of this approach - CORRECT ANSWER -
Contingency Approach t
Which approach calls for using management concepts and techniques in a situationally
appropriate manner? - CORRECT ANSWER - Contingency approach
a set of integrated activities to create a sustainable competitive advantage - CORRECT
ANSWER - strategy
Creating more economic value than rival firms - CORRECT ANSWER - Competitive
Advantage
