BUSMHR 3200 Exam 1 Inks UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Basic levels within the organization - CORRECT ANSWER - individual, team,
organization level
Derailers - CORRECT ANSWER - -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement - CORRECT ANSWER - -increasing numbers of
studies/writings from behavioral scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other ways to manage
workforce
McGregor's Theory X vs Y - CORRECT ANSWER - one doesn't replace the other; just
different perspectives on people
Theory x - CORRECT ANSWER - -People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
,-top down hierarchal
Theory y - CORRECT ANSWER - -Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but different perspectives
Strategic Management - CORRECT ANSWER - -A plan for integrating goals, tactics,
policies and actions into a meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
Strategy Formulation - CORRECT ANSWER - Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
,vision
mission
goals
= strategic plan
SWOT analysis is commonly used here
Strategy Implementation - CORRECT ANSWER - Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
Motivation - CORRECT ANSWER - Psychological (and physiological) processes that
underline the direction, intensity, and persistence or behavior of thought
Intrinsic Motivation - CORRECT ANSWER - aspects related to the job, internal
characteristics of the person, etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
Extrinsic Motivation - CORRECT ANSWER - aspects related to rewards, recognition,
promotion, etc.
-results from the potential or actual receipt of extrinsic rewards
Fundamental Equation regarding performance - CORRECT ANSWER - P= A x M x O
, P=performance
A=ability
M=motivation
O=opportunity
This model is multiplicative; needs all three elements to work
Need-based theories of motivation - CORRECT ANSWER - -Maslow's Need Hierarchy
Theory
-Alderfer's ERG Theory
-McClelland's Need Theory
Maslow's Hierarchy of Needs - CORRECT ANSWER - Abraham Maslow developed this
suggests that there are five needs we need as individuals, in a hierarchy
Growth Needs:
Self-actualization (needs to be all that we can be)
Esteem Needs( need to feel good about self)
Deficiency Needs:
Social/love needs (needs for belongings)
Safety needs(physical/psych)
Physiological needs (food/water)
*not supported, but theory remains popular
-can only work on one need at a time
ACTUAL Exam Questions and CORRECT
Answers
Basic levels within the organization - CORRECT ANSWER - individual, team,
organization level
Derailers - CORRECT ANSWER - -insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement - CORRECT ANSWER - -increasing numbers of
studies/writings from behavioral scientists focusing on the "human" factor
-collective bargaining legalized in 1935; management looking for other ways to manage
workforce
McGregor's Theory X vs Y - CORRECT ANSWER - one doesn't replace the other; just
different perspectives on people
Theory x - CORRECT ANSWER - -People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
,-top down hierarchal
Theory y - CORRECT ANSWER - -Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility
-in general people think more progressive way of looking at people but different perspectives
Strategic Management - CORRECT ANSWER - -A plan for integrating goals, tactics,
policies and actions into a meaningful whole
-Has two primary elements
--Strategy Formulation (designing/developing a strategy)
--Strategy Implementation (making it happen/implementation)
Strategy Formulation - CORRECT ANSWER - Devoloping a strategy
-starts with a vision
-lofty compelling future state they are trying to make
Goes into a mission
Internal Analysis-strengths/weaknesses
External Analysis-Opportunities/threats
+
,vision
mission
goals
= strategic plan
SWOT analysis is commonly used here
Strategy Implementation - CORRECT ANSWER - Galbraith's Star Model
Focuses on 5 critical elements or organization functioning:
strategy
structure
systems & processes
metrics & rewards
people
*all elements need to be aligned for org. to succeed
Motivation - CORRECT ANSWER - Psychological (and physiological) processes that
underline the direction, intensity, and persistence or behavior of thought
Intrinsic Motivation - CORRECT ANSWER - aspects related to the job, internal
characteristics of the person, etc.
-feelings generated from doing rather than being rewarded
-give this to ourselves!
Extrinsic Motivation - CORRECT ANSWER - aspects related to rewards, recognition,
promotion, etc.
-results from the potential or actual receipt of extrinsic rewards
Fundamental Equation regarding performance - CORRECT ANSWER - P= A x M x O
, P=performance
A=ability
M=motivation
O=opportunity
This model is multiplicative; needs all three elements to work
Need-based theories of motivation - CORRECT ANSWER - -Maslow's Need Hierarchy
Theory
-Alderfer's ERG Theory
-McClelland's Need Theory
Maslow's Hierarchy of Needs - CORRECT ANSWER - Abraham Maslow developed this
suggests that there are five needs we need as individuals, in a hierarchy
Growth Needs:
Self-actualization (needs to be all that we can be)
Esteem Needs( need to feel good about self)
Deficiency Needs:
Social/love needs (needs for belongings)
Safety needs(physical/psych)
Physiological needs (food/water)
*not supported, but theory remains popular
-can only work on one need at a time
