BUSMHR 3200 Exam 1 UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Organizational Behavior - CORRECT ANSWER - interdisciplinary field dedicated to
understanding & managing people at work
Contingency Approach - CORRECT ANSWER - using OB concepts & tools as
situationally appropriate, over come common sense
Hard Skills - CORRECT ANSWER - technical expertise & knowledge to do a task or
function
Ex: accounting, finance, operations
Soft Skills - CORRECT ANSWER - human interactions, interpersonal skills & personal
attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes - CORRECT ANSWER - build good will & trust, demonstrate
integrity
Interpersonal Skills - CORRECT ANSWER - foster respectful relationships
Human Capital - CORRECT ANSWER - productive potential of individuals knowledge,
skills, & experiences
Ex: education, experience, abilities
Social Capital - CORRECT ANSWER - productive potential resulting from relationships,
goodwill, trust
Ex: social & family relationships, status, social elements
, Ethics - CORRECT ANSWER - behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma - CORRECT ANSWER - no ethical solution
Problem - CORRECT ANSWER - gap between an actual & desired situation
Problem Solving - CORRECT ANSWER - closing gaps
Three-Stop Problem Solving Approach - CORRECT ANSWER - 1.) Define problem
2.) Identify OB concepts to solve problem
3.) Make recommendations & take action
Understanding & Applying OB - CORRECT ANSWER - cycle: inputs -> processes ->
outcomes
Motivation - CORRECT ANSWER - psychological process underlie the direction,
intensity, and persistence of behavior or thought
Extrinsic Motivation - CORRECT ANSWER - people motivated by external awards
Ex: recognition, money, promotion, grades
Intrinsic Motivation - CORRECT ANSWER - people motivated by positive internal
feelings
Ex: sense of achievement, curiosity, interest, pride
Why Motivation is Important - CORRECT ANSWER - causes employees to:
ACTUAL Exam Questions and CORRECT
Answers
Organizational Behavior - CORRECT ANSWER - interdisciplinary field dedicated to
understanding & managing people at work
Contingency Approach - CORRECT ANSWER - using OB concepts & tools as
situationally appropriate, over come common sense
Hard Skills - CORRECT ANSWER - technical expertise & knowledge to do a task or
function
Ex: accounting, finance, operations
Soft Skills - CORRECT ANSWER - human interactions, interpersonal skills & personal
attributes
Ex: critical thinking, problem solving, decision making
Personal Attributes - CORRECT ANSWER - build good will & trust, demonstrate
integrity
Interpersonal Skills - CORRECT ANSWER - foster respectful relationships
Human Capital - CORRECT ANSWER - productive potential of individuals knowledge,
skills, & experiences
Ex: education, experience, abilities
Social Capital - CORRECT ANSWER - productive potential resulting from relationships,
goodwill, trust
Ex: social & family relationships, status, social elements
, Ethics - CORRECT ANSWER - behavior, right vs wrong
UNETHICAL NOT ILLEGAL
Ethical Dilemma - CORRECT ANSWER - no ethical solution
Problem - CORRECT ANSWER - gap between an actual & desired situation
Problem Solving - CORRECT ANSWER - closing gaps
Three-Stop Problem Solving Approach - CORRECT ANSWER - 1.) Define problem
2.) Identify OB concepts to solve problem
3.) Make recommendations & take action
Understanding & Applying OB - CORRECT ANSWER - cycle: inputs -> processes ->
outcomes
Motivation - CORRECT ANSWER - psychological process underlie the direction,
intensity, and persistence of behavior or thought
Extrinsic Motivation - CORRECT ANSWER - people motivated by external awards
Ex: recognition, money, promotion, grades
Intrinsic Motivation - CORRECT ANSWER - people motivated by positive internal
feelings
Ex: sense of achievement, curiosity, interest, pride
Why Motivation is Important - CORRECT ANSWER - causes employees to:
