BUSMHR 3200 Final Exam UPDATED
ACTUAL Exam Questions and CORRECT
Answers
Recruitment - CORRECT ANSWER - _____ is defined as a process that provides the
organization with a pool of qualified job candidates from which to choose.
Internal candidates - CORRECT ANSWER - People who are already working for the
company and meet the qualifications for the job position are called _____.
Executive search firm - CORRECT ANSWER - A company is going through a rough
period owing to faulty management practices, increased bureaucracy, and a lack of strategic
planning in its operations. To overcome this deterioration, there is a move to replace some of its
top managers including the CEO. Which of the following types of recruitment strategies would
be recommended for hiring a new CEO for the company?
Yield ratio - CORRECT ANSWER - The percentage of applicants from one source who
make it to the next stage in the selection process is referred to as the _____.
Reliability - CORRECT ANSWER - _____ refers to the degree in which other selection
techniques yield similar data over time.
Recency bias - CORRECT ANSWER - Derek Pierce, the hiring manager, was collating the
scores of the twelve candidates who were interviewed a week earlier. He put together their
interview ratings, scores on pre-employment tests as well as the details of their background
checks and sent it to be reviewed by the managers and supervisors. When the list of selected
candidates was sent back, he felt that some promising candidates had been left out. Consulting
the list, he realized that those who were chosen were interviewed in the last two days of a
weeklong interview schedule. Derek decided that this biased selection had to be reworked.
Which of the following bias is reflected here?
Aptitude - CORRECT ANSWER - _____ tests measure a person's ability to learn new
skills.
,Assertive - CORRECT ANSWER - Casey, an HR manager, is known for communicating
such that he stands up for his rights while maintaining respect for the rights of others he deals
with. Casey has a(n) _____ communication style.
Feedback process - CORRECT ANSWER - Which of the following is a differentiating
factor between active and passive listening?
Competitive - CORRECT ANSWER - Donna Grennan is an HR manager at a software
development firm with a diverse and multicultural workforce comprising of Asians, Hispanics,
and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to
conduct a special program for all employees. Her idea was to create an opportunity where all
employees can showcase their culture, in addition to the typical Halloween celebrations, by
coming to the office in their traditional clothes and bringing some of their native cuisines. Juan
shot down her idea before she had even finished presenting her plans and told her, instead, about
the various employee participation initiatives he had scheduled for Christmas. Juan represents
the _____ listening style in this scenario.
Departments - CORRECT ANSWER - Raul would like to start his own company but
knows he would need to staff areas for production, accounting, marketing, and human resources.
Which part of organization design is he considering?
Customer loyalty - CORRECT ANSWER - What is the key to success when a company
adopts a focused strategy?
Accountability - CORRECT ANSWER - Meredith told the management team that Gregor
would have the report in by next week because she had asked him to complete the project by
then. Meredith is demonstrating
Determine if a candidate is worthy of hiring - CORRECT ANSWER - The first step in the
organizational socializing process is to
Culture is the basis for the firm's mission statement - CORRECT ANSWER - Which of the
following is NOT a reason why changing culture is difficult?
, Psychological - CORRECT ANSWER - A(n) ____ contract refers to a person's overall set
of expectations regarding what they will contribute to the organization and what the organization
will provide in return
Create a readiness for change - CORRECT ANSWER - A successful change approach
would
Encouraging management to constantly foster change - CORRECT ANSWER - All of
these are practices that can help reduce resistance to change within a company EXCEPT
Implement planned change - CORRECT ANSWER - Lewin's three-stage model and
Kotter's eight-stage model are used by organizations to
Technical training - CORRECT ANSWER - Nicole has recently joined a supermarket as a
cashier and much of her training involves learning how to bill goods quickly and correctly for
customers. This is an example of ________.
Threat to power - CORRECT ANSWER - Cameron was surprised when the head of the
company announced that his division would soon have another department head. Cameron had
always been the only one in charge of the department and he wondered if the company didn't like
how he ran things. What is the reason for Cameron's resistance to change?
Quality - CORRECT ANSWER - _____ training refers to familiarizing employees with
the means for preventing, detecting, and eliminating substandard items, usually in an
organization that produces a product.
Kinesthetic - CORRECT ANSWER - A hands-on approach to training, where employees
try to perform the function they are getting trained for, rather than being taught the theory behind
it in great detail would facilitate learning the most in _____ learners.
Individual - CORRECT ANSWER - Looking at Miranda's work, her supervisor Carol felt
that though Miranda had substantial theoretical knowledge and experience, her lack of computer
ACTUAL Exam Questions and CORRECT
Answers
Recruitment - CORRECT ANSWER - _____ is defined as a process that provides the
organization with a pool of qualified job candidates from which to choose.
Internal candidates - CORRECT ANSWER - People who are already working for the
company and meet the qualifications for the job position are called _____.
Executive search firm - CORRECT ANSWER - A company is going through a rough
period owing to faulty management practices, increased bureaucracy, and a lack of strategic
planning in its operations. To overcome this deterioration, there is a move to replace some of its
top managers including the CEO. Which of the following types of recruitment strategies would
be recommended for hiring a new CEO for the company?
Yield ratio - CORRECT ANSWER - The percentage of applicants from one source who
make it to the next stage in the selection process is referred to as the _____.
Reliability - CORRECT ANSWER - _____ refers to the degree in which other selection
techniques yield similar data over time.
Recency bias - CORRECT ANSWER - Derek Pierce, the hiring manager, was collating the
scores of the twelve candidates who were interviewed a week earlier. He put together their
interview ratings, scores on pre-employment tests as well as the details of their background
checks and sent it to be reviewed by the managers and supervisors. When the list of selected
candidates was sent back, he felt that some promising candidates had been left out. Consulting
the list, he realized that those who were chosen were interviewed in the last two days of a
weeklong interview schedule. Derek decided that this biased selection had to be reworked.
Which of the following bias is reflected here?
Aptitude - CORRECT ANSWER - _____ tests measure a person's ability to learn new
skills.
,Assertive - CORRECT ANSWER - Casey, an HR manager, is known for communicating
such that he stands up for his rights while maintaining respect for the rights of others he deals
with. Casey has a(n) _____ communication style.
Feedback process - CORRECT ANSWER - Which of the following is a differentiating
factor between active and passive listening?
Competitive - CORRECT ANSWER - Donna Grennan is an HR manager at a software
development firm with a diverse and multicultural workforce comprising of Asians, Hispanics,
and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to
conduct a special program for all employees. Her idea was to create an opportunity where all
employees can showcase their culture, in addition to the typical Halloween celebrations, by
coming to the office in their traditional clothes and bringing some of their native cuisines. Juan
shot down her idea before she had even finished presenting her plans and told her, instead, about
the various employee participation initiatives he had scheduled for Christmas. Juan represents
the _____ listening style in this scenario.
Departments - CORRECT ANSWER - Raul would like to start his own company but
knows he would need to staff areas for production, accounting, marketing, and human resources.
Which part of organization design is he considering?
Customer loyalty - CORRECT ANSWER - What is the key to success when a company
adopts a focused strategy?
Accountability - CORRECT ANSWER - Meredith told the management team that Gregor
would have the report in by next week because she had asked him to complete the project by
then. Meredith is demonstrating
Determine if a candidate is worthy of hiring - CORRECT ANSWER - The first step in the
organizational socializing process is to
Culture is the basis for the firm's mission statement - CORRECT ANSWER - Which of the
following is NOT a reason why changing culture is difficult?
, Psychological - CORRECT ANSWER - A(n) ____ contract refers to a person's overall set
of expectations regarding what they will contribute to the organization and what the organization
will provide in return
Create a readiness for change - CORRECT ANSWER - A successful change approach
would
Encouraging management to constantly foster change - CORRECT ANSWER - All of
these are practices that can help reduce resistance to change within a company EXCEPT
Implement planned change - CORRECT ANSWER - Lewin's three-stage model and
Kotter's eight-stage model are used by organizations to
Technical training - CORRECT ANSWER - Nicole has recently joined a supermarket as a
cashier and much of her training involves learning how to bill goods quickly and correctly for
customers. This is an example of ________.
Threat to power - CORRECT ANSWER - Cameron was surprised when the head of the
company announced that his division would soon have another department head. Cameron had
always been the only one in charge of the department and he wondered if the company didn't like
how he ran things. What is the reason for Cameron's resistance to change?
Quality - CORRECT ANSWER - _____ training refers to familiarizing employees with
the means for preventing, detecting, and eliminating substandard items, usually in an
organization that produces a product.
Kinesthetic - CORRECT ANSWER - A hands-on approach to training, where employees
try to perform the function they are getting trained for, rather than being taught the theory behind
it in great detail would facilitate learning the most in _____ learners.
Individual - CORRECT ANSWER - Looking at Miranda's work, her supervisor Carol felt
that though Miranda had substantial theoretical knowledge and experience, her lack of computer
