BUSMHR 3200 Final Exam: Organizational
Change UPDATED ACTUAL Exam
Questions and CORRECT Answers
External forces for change - CORRECT ANSWER - -Demographics
-Technology changes
-Customer and market changes
-Social changes/pressures
-Political changes/ pressures
Internal forces for change - CORRECT ANSWER - -Aspiration-performance
discrepancies
-Value changes of organizational members
-Changing needs, desires, preferences
-Organizational "life cycle" forces
3 elements required for change - CORRECT ANSWER - -A strong dissatisfaction for a
successful future
-A compelling vision for a successful future
-A process to help make change happen
Lewin's Model of Change - CORRECT ANSWER - -Unfreezing
-Changing
-Refreezing
Kotter's Change Model - CORRECT ANSWER - -Establish a sense of urgency
-Develop the guiding coalition
-Develop a compelling vision and strategy
, -Communicate the vision widely and get buy-in and commitment
-Empower people to take broad-based action
-Generate and recognize short-term wins
-Consolidate gains and keep moving
-Make change stick by anchoring it to corporate culture
Change - CORRECT ANSWER - Event that is observable, situational, and external to
oneself. Change sets into motion the transition process
Transition - CORRECT ANSWER - A psychological event, it is a three-phase process that
individuals go through over time to come to terms with the external changes
Persistent pessimists - CORRECT ANSWER - People very slow to change, may leave the
system rather than change
Early adapters - CORRECT ANSWER - People who move through personal changes
journey quickly and become evangelists
Fundamental truths about change - CORRECT ANSWER - Organization change happens
individual by individual, work group by work group, throughout an organization.
People do not necessarily resist change, they resist being changed by others.
In order for people to change, they must feel a compelling personal reason to change. All change
is personal.
In order to change, people must understand how their personal need to change fits with the
organization's reason for change.
In order for organizations to change, there must be compelling reasons to do so.
Successful organization change requires that people have a clear understanding of what they are
changing to.
In general, people are more willing to change if they feel a degree of ownership in how the
changes which must affect them will be designed and implemented.
Change UPDATED ACTUAL Exam
Questions and CORRECT Answers
External forces for change - CORRECT ANSWER - -Demographics
-Technology changes
-Customer and market changes
-Social changes/pressures
-Political changes/ pressures
Internal forces for change - CORRECT ANSWER - -Aspiration-performance
discrepancies
-Value changes of organizational members
-Changing needs, desires, preferences
-Organizational "life cycle" forces
3 elements required for change - CORRECT ANSWER - -A strong dissatisfaction for a
successful future
-A compelling vision for a successful future
-A process to help make change happen
Lewin's Model of Change - CORRECT ANSWER - -Unfreezing
-Changing
-Refreezing
Kotter's Change Model - CORRECT ANSWER - -Establish a sense of urgency
-Develop the guiding coalition
-Develop a compelling vision and strategy
, -Communicate the vision widely and get buy-in and commitment
-Empower people to take broad-based action
-Generate and recognize short-term wins
-Consolidate gains and keep moving
-Make change stick by anchoring it to corporate culture
Change - CORRECT ANSWER - Event that is observable, situational, and external to
oneself. Change sets into motion the transition process
Transition - CORRECT ANSWER - A psychological event, it is a three-phase process that
individuals go through over time to come to terms with the external changes
Persistent pessimists - CORRECT ANSWER - People very slow to change, may leave the
system rather than change
Early adapters - CORRECT ANSWER - People who move through personal changes
journey quickly and become evangelists
Fundamental truths about change - CORRECT ANSWER - Organization change happens
individual by individual, work group by work group, throughout an organization.
People do not necessarily resist change, they resist being changed by others.
In order for people to change, they must feel a compelling personal reason to change. All change
is personal.
In order to change, people must understand how their personal need to change fits with the
organization's reason for change.
In order for organizations to change, there must be compelling reasons to do so.
Successful organization change requires that people have a clear understanding of what they are
changing to.
In general, people are more willing to change if they feel a degree of ownership in how the
changes which must affect them will be designed and implemented.
