BUSMHR 3200 Org Beh Buchanan Exam 2
UPDATED ACTUAL Exam Questions and
CORRECT Answers
interpersonal barriers - CORRECT ANSWER - Occur when individuals are not able to
objectively listen to the sender.
ex) personality traits, perceptual errors, noise, semantics, language routines, lying and distortion
dialogue - CORRECT ANSWER - a process whereby people suspend their defensiveness
to enable a free flow of exploration into their own and others' assumptions and beliefs
factors that foster ethical dialogue - CORRECT ANSWER - communication openness
constructive feedback
appropriate self disclosure
active listening
self disclosure - CORRECT ANSWER - any information that individuals communicate
(verbally and nonverbally) about themselves to others
active listening - CORRECT ANSWER - paying attention, withholding judgement,
reflecting, clarifying, summarizing, and sharing when listening
types of nonverbal cues - CORRECT ANSWER - proximity, expressions, relative
orientation, contact, eyes, individual gestures, voice, existence of adapters
possible relationships between verbal and nonverbal cues - CORRECT ANSWER -
repeating, contradicting, substituting nonverbal for verbal cues, complimenting the verbal
through nonverbal "underlining"
, cultural context - CORRECT ANSWER - the conditions that surround and influence the
life of an individual, group, or organization. (high ex. Chinese vs low ex. German)
ethnocentrism - CORRECT ANSWER - occurs when individuals believe that only their
culture makes sense, has the "right" values, and represents the "right" and logical way to behave
chromatics - CORRECT ANSWER - communication through the use of color
chronemics - CORRECT ANSWER - use of time in a culture, monochromic time
schedule, polychromic time schedule
body language - CORRECT ANSWER - meanings differ from one culture to another
interpersonal communication network - CORRECT ANSWER - the pattern of
communication flows, relationships, and understandings developed over time among people,
rather than focusing on the individual and whether a specific message is received as intended by
the sender
political skill - CORRECT ANSWER - ability to effectively understand others at work,
and to use such knowledge to influence others to act in ways that enhance one's long-term
personal and/or organizational goals
grapevine - CORRECT ANSWER - unofficial, and at times confidential, person-to-person
or person-to-group chain of verbal, or at times written, communication
major types of grapevines - CORRECT ANSWER - single-strand chain, gossip chain,
probability chain, cluster chain
formal employee network - CORRECT ANSWER - intended pattern and flows of
employee-related communication vertically--between levels--and laterally--between individuals,
teams, departments, and divisions
UPDATED ACTUAL Exam Questions and
CORRECT Answers
interpersonal barriers - CORRECT ANSWER - Occur when individuals are not able to
objectively listen to the sender.
ex) personality traits, perceptual errors, noise, semantics, language routines, lying and distortion
dialogue - CORRECT ANSWER - a process whereby people suspend their defensiveness
to enable a free flow of exploration into their own and others' assumptions and beliefs
factors that foster ethical dialogue - CORRECT ANSWER - communication openness
constructive feedback
appropriate self disclosure
active listening
self disclosure - CORRECT ANSWER - any information that individuals communicate
(verbally and nonverbally) about themselves to others
active listening - CORRECT ANSWER - paying attention, withholding judgement,
reflecting, clarifying, summarizing, and sharing when listening
types of nonverbal cues - CORRECT ANSWER - proximity, expressions, relative
orientation, contact, eyes, individual gestures, voice, existence of adapters
possible relationships between verbal and nonverbal cues - CORRECT ANSWER -
repeating, contradicting, substituting nonverbal for verbal cues, complimenting the verbal
through nonverbal "underlining"
, cultural context - CORRECT ANSWER - the conditions that surround and influence the
life of an individual, group, or organization. (high ex. Chinese vs low ex. German)
ethnocentrism - CORRECT ANSWER - occurs when individuals believe that only their
culture makes sense, has the "right" values, and represents the "right" and logical way to behave
chromatics - CORRECT ANSWER - communication through the use of color
chronemics - CORRECT ANSWER - use of time in a culture, monochromic time
schedule, polychromic time schedule
body language - CORRECT ANSWER - meanings differ from one culture to another
interpersonal communication network - CORRECT ANSWER - the pattern of
communication flows, relationships, and understandings developed over time among people,
rather than focusing on the individual and whether a specific message is received as intended by
the sender
political skill - CORRECT ANSWER - ability to effectively understand others at work,
and to use such knowledge to influence others to act in ways that enhance one's long-term
personal and/or organizational goals
grapevine - CORRECT ANSWER - unofficial, and at times confidential, person-to-person
or person-to-group chain of verbal, or at times written, communication
major types of grapevines - CORRECT ANSWER - single-strand chain, gossip chain,
probability chain, cluster chain
formal employee network - CORRECT ANSWER - intended pattern and flows of
employee-related communication vertically--between levels--and laterally--between individuals,
teams, departments, and divisions
